Apple is now conducting repairs of MacBook, MacBook Air, and MacBook Pro keyboards on-site at its stores, and it's promising a next-day turnaround for pickup in many cases. From a report: The company previously sent machines out to its repair depot, but it's now telling its Genius Bar employees to handle "most" keyboard-related repairs at the store "until further notice." The company wrote in a service memo that "additional service parts have been shipped to stores to support the increased volume." Apple's attempt to expedite the keyboard repair process is just the latest development in the ongoing saga of the much-maligned butterfly keyboards that are found on all modern Mac laptops. The keys are vulnerable to sudden failure and unpredictable behavior if dust or outside debris makes its way into the mechanism.

Joanna Stern, writing for the Wall Street Journal [the link may be paywalled]: Why is the breaking of my MacBook Air keyboard so insanely maddening? Let's take a trip down Memory Lane.
April 2015: Apple releases the all-new MacBook with a "butterfly" keyboard. In order to achieve extreme thinness, the keys are much flatter than older generations but the butterfly mechanism underneath, for which the keyboard is named, aims to replicate the bounce of a more traditional keyboard.
October 2016: The MacBook Pro arrives with a second-generation butterfly keyboard. A few months later, some begin to report that letters or characters don't appear, that keys get stuck or that letters unexpectedly repeat.
June 2018: Apple launches a keyboard repair program for what the company says is a "small percentage" of MacBook and MacBook Pro keyboards impacted.
July 2018: Apple releases a new high-end MacBook Pro with the third-generation of the keyboard that's said to fix the issues.
October 2018: Apple's new MacBook Air also has the third-generation keyboard. I recommend it, and even get one for myself.

Which brings us to the grand year 2019 and my MacBook Air's faulty E and R keys. Others have had problems with Apple's latest laptops, too. A proposed nationwide class-action suit alleges that Apple has been aware of the defective nature of these keyboards since 2015 yet sold affected laptops without disclosing the problem. "We are aware that a small number of users are having issues with their third-generation butterfly keyboard and for that we are sorry," an Apple spokesman said in a statement. "The vast majority of Mac notebook customers are having a positive experience with the new keyboard." If you have a problem, contact Apple customer service, he added. John Gruber, a long time Apple columnist: I consider these keyboards the worst products in Apple history. MacBooks should have the best keyboards in the industry; instead they're the worst. They're doing lasting harm to the reputation of the MacBook brand.

In January 2019, iFixit revealed a design flaw where the ribbon cable that connects the body of some MacBook Pros to their display wears down too quickly, causing uneven backlighting at the bottom of the display. There now appears to be growing frustration among users at Apple's reaction. Vlad Savov from The Verge said it is time for the company to acknowledge and deal with the issue: A petition, now numbering more than 15,000, would beg to differ. It calls for Apple to publicly recognize Flexgate as a design flaw, and to commit to repair all MacBook Pro laptops affected by it. I think that's exactly what Apple should do, and it's no less than we should expect from a company that touts its reliability and user satisfaction numbers any chance it gets. No one should have to pay upwards of $500 to replace an entire display just because Apple (a) decided to affix a fragile cable to one of the most expensive components in its MacBook Pro, and (b) miscalculated the necessary length of that cable in its first design.

Today, Apple will finally begin taking orders for newly refreshed 21- and 27-inch iMacs. The new versions don't change the basic design or add major new features, but they offer substantially faster configuration options for the CPU and GPU. From a report: The 21.5-inch iMac now has a 6-core, eighth-generation Intel CPU option -- up from a maximum of four cores before. The 27-inch now has six cores as the standard configuration, with an optional upgrade to a 3.6GHz, 9th-gen, 8-core Intel Core i9 CPU that Apple claims will double performance over the previous 27-inch iMac. The base 27-inch model has a 3GHz 6-core Intel Core i5 CPU, with intermediate configurations at 3.1GHz and 3.7GHz (both Core i5). The big news is arguably that both sizes now offer high-end, workstation-class Vega-graphics options for the first time. Apple added a similar upgrade option to the 15-inch MacBook Pro late last year. In this case, the 21.6-inch iMac has an option for the 20-compute-unit version of Vega with 4GB of HBM2 video memory. That's the same as the top-end 15-inch MacBook Pro option.

The 27-inch iMac can now be configured with the Radeon Pro Vega 48 with 8GB of HBM2. For reference, the much pricier iMac Pro has Vega 56 and Vega 64 options. Apple claims the Vega 48 will net a 50-percent performance improvement over the Radeon Pro 580, the previous top configuration. Speaking of the previous top configuration, the non-Vega GPU options are the same as what was available yesterday. The only difference is that they now have an "X" affixed to the numbers in their names, per AMD branding conventions -- i.e., Radeon Pro 580X instead of 580. RAM options are the same in terms of volume (up to 32GB for the 21.5-inch and 64GB for the 27-inch), but the DDR4 RAM is slightly faster now, at 2666MHz.

Jason Snell, writing for Six Colors: This week on the Accidental Tech Podcast (ATP), John Siracusa floated the concept of a MacBook Hierarchy of Needs, a priority list of features for the next time Apple redesigns the MacBook line, as is rumored to happen later this year. It's a fun thought experiment, because it requires you to rank your wish list of laptop features. That's important, because if I've learned anything in this wacky world of ours, it's that you can never get everything you ask for, so you've got to prioritize.

The ATP hosts all made a "good keyboard" their top priority, an idea that would've been surprising a few years ago but now is almost a given. Yes, of course, Apple laptops need to be fast and reliable and have great displays and good battery life, but the past few years' worth of MacBooks have made a lot of people realize the truth: a bad/unreliable laptop keyboard isn't something you can really work around if you're a laptop user. This is why a lot of nice-to-have-features, like SD card slots, have to fall way down the hierarchy of needs. Any feature that can be rectified with an add-on adapter falls immediately to the bottom of the list. You're stuck with a laptop keyboard forever, and if you're committed to the Mac and every single Mac laptop that's sold uses the exact same keyboard, there's nowhere to run.

Speaking to investors on Friday, Apple CEO Tim Cook said he has "never been more optimistic" about where the company is today and where it's heading. He said the company is "planting seeds" and "rolling the dice" on future products that will just "blow you away." A story adds: Cook went on to say that Apple's eventual goal is to be able reduce the price of the 2018 Retina MacBook Air, which currently starts at $1,200. In reference to the Apple Watch and the AirPods, Cook said there's a "long, great roadmap" of "fantastic" products on the horizon. [...] On the topic of services, Cook said Apple is well on its way towards meeting the goal it set in 2016, which was to double its $25 billion revenue by 2020.

Developers and Intel officials have told Axios that Apple is expected to move its Mac line to custom ARM-based chips as soon as next year. "Bloomberg offered a bit more specificity on things in a report on Wednesday, saying that the first ARM-based Macs could come in 2020, with plans to offer developers a way to write a single app that can run across iPhones, iPads and Macs by 2021," reports Axios. "The first hints of the effort came last year when Apple offered a sneak peek at its plan to make it easier for developers to bring iPad apps to the Mac." From the report: If anything, the Bloomberg timeline suggests that Intel might actually have more Mac business in 2020 than some had been expecting. The key question is not the timeline but just how smoothly Apple is able to make the shift. For developers, it will likely mean an awkward period of time supporting new and classic Macs as well as new and old-style Mac apps. The move could give developers a way to reach a bigger market with a single app, although the transition could be bumpy. For Intel, of course, it would mean the loss of a significant customer, albeit probably not a huge hit to its bottom line.

An anonymous reader writes: Apple's new Mac products might have a serious audio glitch for professional users. The company's newest Mac products with its T2 security chip suffer from a software-related bug that leads to issues with audio performance. The issue seemingly affects devices with the T2 chip -- that includes the iMac Pro, Mac Mini 2018, MacBook Air 2018, and MacBook Pro 2018. Although Apple's T2 chip is designed to offer improved security, it's affecting users in the pro audio industry.

As CDM reports, there is a bug in macOS that leads to dropouts and glitches in audio whenever a Mac automatically updates its system clock through the system time daemon. Users have been reporting the issue across a bunch of different pro audio forums for months, and it seems like the issue has never been acknowledged by Cupertino. The issue here is pretty simple to understand, as explained by a DJ software developer on Reddit: whenever the system time daemon automatically updates the system time, it somehow sends a 'pause-audio-engine' message to the kernel, leading to dropouts and glitches in audio.

Apple is planning an "all-new" MacBook Pro design for this year, well-connected analyst Ming-Chi Kuo has said. From a report: The lineup is reportedly led by a model with a screen of between 16 and 16.5 inches, which would make it the biggest screen in a Mac notebook since the 17-inch models stopped being sold in 2012. Kuo says the lineup may also include a 13-inch model with support for 32GB of RAM; right now only the 15-inch MacBook Pro can be configured with that amount of memory.

[...] More interestingly, Kuo has the first credible details of the external monitor that will mark Apple's return to the pro display market. It's said to be a 31.6-inch 6K display with a "Mini LED-like backlight design." Apple discontinued its last monitor, the Thunderbolt Display, back in 2016; right now the best option for owners of more modern Macs is the Apple-sanctioned but imperfect 27-inch LG UltraFine 5K.

Linuz Henze, a credible researcher, has revealed an exploit that in a single button press can reveal the passwords in a Mac's keychain. From a report: Keychain is where macOS stores most of the passwords used on the machine, ranging from iMessage private encryption keys to certificates, secured notes, Wi-Fi, and other Apple hardware passwords, app passwords, and web passwords. A pre-installed app called Keychain Access enables users to view the entire list of stored items, unlocking each one individually by repeatedly entering the system password, but Henze's KeySteal exploit grabs everything with a single press of a "Show me your secrets" button.

While the demo is run on a 2014 MacBook Pro without Apple's latest security chips, Henze says that it works "without root or administrator privileges and without password prompts, of course." It appears to work on the Mac's login and system keychains, but not iCloud's keychain. Generally, white hat security researchers publicly reveal flaws like this only after informing the company and giving it ample time to fix the issues. But Henze is refusing to assist Apple because it doesn't offer paid bug bounties for macOS.

An anonymous reader shares a report: Some MacBook Pro owners have complained of a 'stage light' effect, where they see uneven backlighting at the bottom of the display. For some, the symptom is only the first stage, with the backlight failing altogether. iFixit says that it has identified the cause -- and the way in which Apple changed the design of the Touch Bar generation for the MacBook Pro turns what would otherwise be a $6 fix into a $600 nightmare. The problem, says the company, is caused by Apple using much thinner ribbon cables instead of the thicker wires used in previous generation MacBook Pro models.

On Wednesday, Apple CEO Tim Cook issued a dire warning to his investors. Apple, the world's first trillion dollar company, lowered its revenue forecast for the first time since 2002, thanks primarily to China, he said. But there was at least one more issue at play.

Motherboard: The lengthy letter cites, specifically, that people are buying fewer iPhones because they are repairing their old ones. Apple has long fought efforts that would make iPhones easier to repair: It has lobbied against right to repair efforts in several states, doesn't sell iPhone replacement parts, sued an independent repair professional in Norway, worked with Amazon to get iPhone and MacBook refurbishers kicked off Amazon Marketplace, and has deals with electronics recyclers that require them to shred iPhones and MacBooks (as opposed to allowing them to be refurbished.) The Department of Homeland Security, meanwhile, has seized iPhone replacement parts from prominent right to repair activists in the United States.

[...] Apple has never clearly articulated why it doesn't want people to fix their own iPhones or to have independent experts repair them. It has previously said that iPhones are "too complex" for users to repair them, even though replacing a battery is pretty easy and is done by average users all the time. But the fact that repair hurts Apple's bottom line came out in Cook's official communication with shareholders, who he is legally obligated to tell the truth to.

Apple has for years been a premium brand that rarely, if ever discounted products. Every year, the company could raise prices on products, and consumers would not only happily pay, but stand in long lines for the privilege of doing so. From a report: So when Apple started putting misleading, but seemingly consumer-friendly posters in front of Apple Stores at the end of 2018 offering a new iPhone model for $300 off (with trade-in of your current phone), you know something different happened for the company this year. Consumers fought back. Many analysts have reported that in the wake of poorer-than-expected sales for this year's crop of iPhones, Apple cut back on production, including on the $1,100 iPhone XS Max, the $999 iPhone XS and the XR, the "budget" model that replaced the previous entry-level new phone, the $349 SE. The price for the XR (the one Apple is hawking discounts for): $749.

"This should be a wakeup call for Apple," says Daniel Ives, an analyst with Wedbush Securities. "They swung, and they really missed." The prices on the new phones are "far too high," says Terry Walton, a tourist from Auckland, New Zealand. He has an iPhone 7 and didn't even consider any of the X-series iPhones because it still works just fine. Upgrading "didn't enter my mind at all," he says. It wasn't just iPhones that got price hikes. Apple also upped the cost of the top-of-the-line iPad to $1,000 as well (or over $2,800 for a loaded model) and added $300 to the cost of the Mac Mini and new MacBook Air computers.

LG has unveiled two new laptops in its Gram lineup in advance of CES in Las Vegas next month, and the Gram 17 looks like a stunner. LaptopMag: It weighs just 3 pounds, which is crazy light for a notebook with a 17-inch display. That's the same weight as the 13-inch MacBook Pro with Touch Bar. A typical 17-inch laptop weighs 6 to 6.5 pounds, so getting such a big screen in such a lightweight package is definitely no small feat.

Does that mean the specs skimpy? Nope. LG says the 15 x 10.5 x 0.7-inch Gram 17 packs a 8th-generation Intel Core i7-8565U, up to 16GB of RAM and a 512GB SSD. (There's also a slot for an additional SSD). The Gram 17's 72W battery is rated for up to 19.5 hours of usage, which we will obviously put to the test once we get our hands on the laptop. Other highlights include a sharp 2560 x 1600 pixel display with a 16:10 aspect ratio, a fingerprint reader and a chassis that's rated MIL-STD-810G for durability. LG's website lists a suggested price of $1,699.99 for the LG Gram 17.

An anonymous reader shares a report: Apple has never made cheap stuff. But this fall many of its prices increased 20 percent or more. The MacBook Air went from $1,000 to $1,200. A Mac Mini leaped from $500 to $800. It felt as though the value proposition that has made Apple products no-brainers might unravel. For some perspective, we charted out the past few years of prices on a few iconic Apple products. Then we compared them with other brands and some proprietary data about Americans' phone purchase habits from mobile analytics firm BayStreet Research.

What we learned: Being loyal to Apple is getting expensive. Many Apple product prices are rising faster than inflation -- faster, even, than the price of prescription drugs or going to college. Yet when Apple offers cheaper options for its most important product, the iPhone, Americans tend to take the more expensive choice. So while Apple isn't charging all customers more, it's definitely extracting more money from frequent upgraders.

[...] Apple says prices go up because it introduces new technologies such as Face ID and invests in making products that last a long time. Yet it has clearly been feeling price discomfort from some quarters. This week, amid reports of lagging sales that took its stock far out of the trillion-dollar club, it dedicated its home page to a used-car sales technique that's uncharacteristic for an aspirational luxury brand. It offered a "limited-time" deal to trade in an old iPhone and get a new iPhone XR for $450, a $300 discount.

AmiMoJo shares a report from 9to5Mac: Apple is facing a new class action lawsuit claiming that it sells select iMac and MacBook models without needed dust filters. In turn, this causes issues such as display imprecations, slowing performance, and more, the lawsuit alleges. The iMac and MacBook lawsuit is being brought forward by law firm Hagens Berman Sobol Shapiro, which is a class action litigation firm that has gone after Apple before. Most notably, the firm won the infamous $450 million ebooks pricing case against Apple. Since then, Hagens Berman has levied other suits at Apple, including one regarding the performance throttling of iPhones. Hagens Berman's latest lawsuit reads in part: "iMac and MacBook owners have reported dark smudges and spots on the interior of the screens of their desktop computers as well as excessive slowness and break downs of their computers related to the lack of filter on Apple computers. The computer intakes air to cool its components, but with no filter, dust gets trapped inside. This affects the screen and logic board of the computer, leading to dust stuck behind the screen and gummed up motherboards, causing the computer to run slow and/or overheat."

Hagens Berman says "Apple refuses to remedy the defect," instead forcing affected customers to pay "more than $500 to fix this screen defect, and even more if they wish to replace parts integral to the computer's sped and performance." "We believe Apple owes it to the purchasers of these premium, high-end computers to pay for the widespread defect, and we seek to represent iMac owners to recover their losses in costs to repair this defect, or for their loss of use of their computer."

An anonymous reader shares a report from The Verge about Apple's new security-focused T2 chip found in the newest Mac computers. The introduction of the chip "has renewed concerns that Apple is trying to further lock down its devices from third-party repair services," The Verge reports. From the report: The T2 is "a guillotine that [Apple is] holding over" product owners, iFixit CEO Kyle Wiens told The Verge over email. That's because it's the key to locking down Mac products by only allowing select replacement parts into the machine when they've come from an authorized source -- a process that the T2 chip now checks for during post-repair reboot. "It's very possible the goal is to exert more control over who can perform repairs by limiting access to parts," Wiens said. "This could be an attempt to grab more market share from the independent repair providers. Or it could be a threat to keep their authorized network in line. We just don't know." Apple confirmed to The Verge that this is the case for repairs involving certain components on newer Macs, like the logic board and Touch ID sensor, which is the first time the company has publicly acknowledged the tool's use. But Apple could not provide a list of repairs that required this or what devices were affected. It also couldn't say whether it began this protocol with the iMac Pro's introduction last year or if it's a new policy instituted recently.

First revealed last month by MacRumors and Motherboard, both of which got their hands on an internal Apple document, the T2 chip could render a computer inoperable if, say, the logic board is replaced, unless the chip recognizes a special piece of diagnostic software has been run. That means if you wanted to repair certain key parts of your MacBook, iMac, or Mac mini, you would need to go to an official Apple Store or a repair shop that's part of the company's Authorized Service Provider (ASP) network. If you want to repair or rebuild portions of those devices on your own, you simply can't -- at least, according to this document. The parts affected, according to the document, are the display assembly, logic board, top case, and Touch ID board for the MacBook Pro, and the logic board and flash storage on the iMac Pro. It is also likely that logic board repairs on the new MacBook Air and Mac mini are affected, as well as the Mac mini's flash storage. Yet, the document, which is believed to have been distributed earlier this year, does not mention those products because they were unannounced at the time. Regardless, to replace those parts, a technician would need to run what's known as the AST 2 System Configuration suite, which Apple only distributes to Apple Stores and certified ASPs. So DIY shops and those out of the Apple network would be out of luck.

AmiMoJo writes: Apple's new-generation Macs come with a new so-called Apple T2 security chip that's supposed to provide a secure enclave co-processor responsible for powering a series of security features, including Touch ID. At the same time, this security chip enables the secure boot feature on Apple's computers, and by the looks of things, it's also responsible for a series of new restrictions that Linux users aren't going to like.

The issue seems to be that Apple has included security certificates for its own and Microsoft's operating systems (to allow running Windows via Bootcamp), but not for the certificate that was provided for systems such as Linux. Disabling Secure Boot can overcome this, but also disables access to the machine's internal storage, making installation of Linux impossible.

iFixit has released their teardown of the new Mac mini, providing a look inside the portable desktop computer. Some of the notable findings include user-upgradable RAM and soldered CPU and SSD. Mac Rumors reports: While the RAM in the previous-gen Mac mini from 2014 was soldered to the logic board, the new Mac mini has user-upgradeable RAM, as discovered earlier this week. As seen in older iMacs, the RAM is protected by a perforated shield that allows the memory modules to operate at a high frequency of 2666 MHz without interfering with other device functions, according to iFixit. To upgrade the RAM, the shield can be removed by unfastening four Torx screws.

Other silicon on the logic board of this particular Mac mini includes the Apple T2 security chip, a 3.6GHz quad-core Intel Core i3 processor, Intel UHD Graphics 630, 128GB of flash storage from Toshiba, an Intel JHL7540 Thunderbolt 3 controller, and a Gigabit Ethernet controller from Broadcom. Despite the good news about the RAM, the CPU and SSD are soldered to the logic board, as are many ports, so this isn't a truly modular Mac mini. iFixit awarded the new Mac mini a repairability score of 6/10, with 10 being the easiest to repair, topping the latest MacBook Air, MacBook, MacBook Pro, iMac, and iMac Pro, and trailing only the 2013 Mac Pro.

Apple is introducing a new "Repair Vintage Apple Products Pilot" program that will extend the period of time customers can receive repairs for older devices. "The new program at first will include the iPhone 5 and other Apple products that are about to become obsolete, and in the coming weeks will add more products to the list for devices that previously lost repair support," reports 9to5Mac. Some of the devices that will be included on the list include the iPhone 4s and MacBook Pro (15-inch, Mid 2012). From the report: Apple has long had a 5-7 year lifespan for repairing its products, meaning that owners of an iPhone, iPad or Mac can have repairs performed through Apple or an authorized service provider even when not under warranty. Usually after 5-7 years, products are then classified as "vintage" or "obsolete" (depending on the country and local laws) and Apple staff no longer offers parts or repairs. The company maintains a list of products that are classified as vintage and obsolete on its website.

For the new Pilot program, Apple will only be offering repairs for vintage devices based on part availability. Otherwise customers will be told that inventory isn't available because the product is considered vintage. So the new program doesn't guarantee you a repair, but it's a nice change from Apple's previous policy where it stopped offering repairs entirely after classifying devices as vintage.