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Apple

Vision Pro Owners Are Reporting a Mysterious Crack in the Front Glass (theverge.com) 50

Posted by msmash from the tough-luck dept.
An anonymous reader shares a report: Vision Pro owners are posting near-identical reports of a crack appearing on the front glass of their headsets. None of them seem to know how it happened, either. The issue was first spotted by MacRumors, and so far, there have been five separate Redditors who have posted about it in the r/VisionPro subreddit. Engadget also reported that the same happened with its review unit.

What makes it curious is that all of the uploaded pictures appear to show vertical hairline cracks in the same exact area above the nose bridge. All the affected Redditors say they didn't do anything obvious to cause the cracks, like dropping the device or storing it improperly. Reddit user @dornbirn claims that they polished the front glass, placed the soft cover on, packed it away in the case, and woke up to see the crack the next morning. Most of the other affected Redditors also noted they either stored their Vision Pros in cases or placed the soft cover on.
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Vision Pro Owners Are Reporting a Mysterious Crack in the Front Glass More

Vision Pro Owners Are Reporting a Mysterious Crack in the Front Glass

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  • Uh oh (Score:5, Funny)

    by 93 Escort Wagon ( 326346 ) on Friday February 23, 2024 @03:45PM (#64263542)

    The boundary with the other universe is starting to manifest in our plane...

  • Apple's response in 3...2...1... (Score:4, Insightful)

    by fahrbot-bot ( 874524 ) on Friday February 23, 2024 @03:50PM (#64263566)

    Reddit user @dornbirn claims that they polished the front glass, placed the soft cover on, packed it away in the case, and woke up to see the crack the next morning.

    He's polishing/covering/packing/storing it wrong. :-)

    [Or... He's waking up wrong.]

    • The user's head is too small. Or too big.

      The googles don't have to flex when you wear them if your head is the proper size.

    • QA team assures us tha the fault lies with the user for removing the device from it's protective packaging that it was shipped in.

      • QA team assures us that the fault lies with the user for removing the device from it's protective packaging that it was shipped in.

        Corollary: The cyber security team is only happy as long as the computer stays in the box.

      • QA team assures us that the fault lies with the user for removing the device from it's protective packaging that it was shipped in.

        Maybe the fault is Apple's assumption that once you'd put it on you'd never take it off again.

    • Re: (Score:1)

      by AmiMoJo ( 196126 )

      How does Apple keep doing this? It's like they don't test their products outside the lab before releasing them.

      The iPhone 4 clearly never used by anybody holding one normally. The butterfly keyboards were never exposed to dust before being rivetted into millions of laptops. Obviously nobody did any serious navigation with Apple Maps prior to launch day.

      I could go on, but you get the point. Their secrecy around new products actively harms them. Never buy a first generation Apple device.

  • Thin weird shaped glass in proximity to a bunch of heat cycling. To me it sounds like Apple stored the glass too close to the rest of the computer.

    • And I'm sure they made sure that they didn't make the same mistakes of the Power Mac G4 "Cube" which also had mysterious cracks and lines that Apple didn't want to own up to for months on a ridiculously expensive product that doesn't deliver the performance of competitors at half the price.

    • You've got to wonder - since they've got a cord running down to a separate battery pack already, why didn't they just put all the heat and weight of the computer in the "battery pack" instead of the headset?

      The only reason I can think of is that if it was in the "battery pack", then it wouldn't be terribly difficult to someday upgrade the computer without buying an entirely new expensive headset too.

      I mean heck, it worked great with all the suckers that bought premium-screen iMacs over the years...

  • don't drop $3.5k to play ginea pigs.

    • I'm saving for a house. If I don't buy 200 of them, I will have reached my funding goal!

      • Dang, that's my problem - I only didn't buy one of them! I guess I'll just have to keep paying my mortgage until the Vision II comes out.

  • This is what happens when it falls off during sex. I recommend a standard set of beer goggles if you need them.

  • ...a Vision Pro savescreen showing a software-generated crack.
  • Being able to store considerable internal stress, and sometimes decide to release it in response to seemingly trivial provocation, is pretty classic behavior for glass especially if it has been chemically toughened, worked or deformed without being annealed, etc.

    Embarrassing for it to happen on such an expensive device, and from a vendor that does a lot of glass; but not a huge surprise from the material.
    • Repetitive stress fracture. Stresses flex one way when putting it on then immediately the opposite way when it sits on your face.

      I guess the next version may be a bit heavier to withstand actual use.

      The solution is to either never put it on or never take it off. Or only use it in space.

    • Re: (Score:2)

      by tlhIngan ( 30335 )

      Except the "front glass" is not glass. It's plastic. There is a glass layer, but it's underneath the plastic cover. On teardowns the plastic is first removed to expose the glass layer over the LCDs that power the front display. People have been (deliberately?) walking into things trying to smash the front cover, which is probably why it's made of plastic.

      So it looks like maybe the plastic cover is cracking. It's a bit annoying to replace, but nothing catastrophic.

    • Embarrassing for it to happen on such an expensive device, and from a vendor that does a lot of glass; but not a huge surprise from the material.

      But that glass they've been doing for well over a decade is for the most part just flat rectangles.

  • There's a crack in layer 8!

  • Originally there was supposed to be a notch [theverge.com] there.

  • It's like the G4 Cube, but now for your stupid face. This is what you deserve for spending $3500 on the first version of an apple product.

    • Re: (Score:2)

      by Bongo ( 13261 )

      As an Apple fan, I am glad that there is one company at least that's breaking ground in design, however, they also make some bloody stupid mistakes. Some examples: the hockey puck mouse, "holding it wrong", Apple TV remote, MBP thin keyboards, charging too much for components, and now this.

  • The Resonator stimulates the pineal gland. Soon they will be able to see creatures from the other dimension.

  • the same exact area above the nose bridge

    Aha! - clearly all those reporting this, have Big Noses.

    I've read that these devices are supposed to cater for different face sizes, but clearly not nose sizes.

    If you have a large hooter, wait until version 2.

  • ... Apple used to make reasonable hardware. It was still expensive and proprietary but at least if it broke there was an after market of repairs. These days it is consumerist junk with a massive markup that is basically e-waste the second it breaks.

  • Confucius say man who fly airplane upside down have crack up.

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