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Iphone

iPhone 15 Pro Owners Complain About Overheating Problems (wsj.com) 46

Posted by msmash from the closer-look dept.
The new iPhone 15 Pro may be too hot for some to handle. Literally. WSJ: Apple's priciest new iPhones are heating up in some scenarios, reaching high temperatures that make them difficult to touch at certain times, according to reviews, tests by The Wall Street Journal and social-media posts from buyers in China, the U.S. and Canada. Some iPhone 14 Pro owners have noticed similar hot temperatures over the past year. The high temperatures in Apple's newest 15 Pro models -- typically when charging and using intensive apps -- are prompting concerns that the company might need to address overheating in software updates that could impact performance. Premium iPhones have long been a critical cash cow for Apple as smartphone demand has slumped globally.

The company is hoping the iPhone 15, especially its Pro models, will return its business to growth. Thomas Galvin, a 23-year-old from Cleveland, says his iPhone 15 Pro Max has been "super hot" and that he is considering returning it. Apple customer support told him the heat was a result of setting up the new phone, but even a few days later, it is still "way worse than the iPhone 13 Pro Max," he said. Other users on X (formerly known as Twitter) and Reddit have had similar complaints about the heat, with some mentioning that the phone had become so warm it is difficult to hold. The Wall Street Journal's Joanna Stern noted in her review last week that the iPhone 15 Pro Max hit 106 degrees Fahrenheit while charging. In further testing, the phone reached temperatures up to 112 degrees when simultaneously charging and doing processor-intensive tasks, such as gaming.
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iPhone 15 Pro Owners Complain About Overheating Problems More

iPhone 15 Pro Owners Complain About Overheating Problems

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  • User error (Score:5, Funny)

    by devoid42 ( 314847 ) on Thursday September 28, 2023 @10:23AM (#63883435)
    obviously they are holding it wrong
    • Actually, a video on YouTube showed the phone slightly cooler than a 14 Pro Max performing a bunch of tasks including recording in pro res. both while charging and on battery.

      But, as the old saying goes, if you cant stand the heat, get out of the kitchen.

    • Re:User error (Score:5, Funny)

      by Hydrian ( 183536 ) on Thursday September 28, 2023 @01:03PM (#63883937) Homepage
      In order to provide the best experience to our users, Apple is releasing the iGlove. The iGlove is an ergonomically designed second skin for the Apple iPhone user that demands the best in performance. It can be purchased at the Appple iStore for 99.99 MSRP.

      (it is an oven mitt)
    • Perhaps they just mistakenly used the version intended for Canada to keep our hands from freezing while we use it. It's not overheating just warming your hand.

    • It's only acceptable to tell Android owners they are holding it wrong

  • Comment removed (Score:3)

    by account_deleted ( 4530225 ) on Thursday September 28, 2023 @10:24AM (#63883439)
    Comment removed based on user account deletion

    • Re: (Score:1)

      by Anonymous Coward

      You are reading it wrong.
      First article was a question - they were not sure if it's overheating. Now they are definitely sure it is overheating.

  • "iPhone 15 Pro Owners Complain About Overheating Problems"

    Maybe they're getting too excited about their silly phones.

  • The company is hoping the iPhone 15, especially its Pro models, will return its business to growth

    Yes. The way to fix an industry that is overly saturated with consumers having less capital to purchase these ever increasing devices, is to put more of the expensive things into that industry.

    Super smart thinking.

    But in reality, there's folks who buy it for the status symbol. But that market is going the way of the old Mac Pro, becoming ever so niche. There's just too much being pumped into the iPhone Pro market with the "every year" release, that the "status symbol" appeal of the device wears thin. An

    • Re: (Score:3, Insightful)

      by account_deleted ( 4530225 )
      Comment removed based on user account deletion

      • Re: (Score:2)

        by rlwinm ( 6158720 )
        My parents are as non-tech savvy as it gets. They both use Android and find iPhone confusing. The back button is a big reason for that, it provides quite a bit of user comfort to know they can "go back."
        • Comment removed based on user account deletion

          • Re: (Score:1)

            by rlwinm ( 6158720 )
            I think it also depends on how your mom will use the phone. My parents weren't heavy app users. Like me, when they weren't using the phone as a phone they used the browser for 99% of what they needed. That may have been my influence. That tended to work well and required little support. Most of the time when you install piles of apps and then the OS changes but app developers lag - things break - and it confuses parents.

            As for buying a new phone - both my parents and I have used phones even without updat

      • Even when I personally disliked Apple products I still recommended them.

        Cool. For me it's a bit more than just a personal dislike but I don't really care to elaborate to random people on the Internet who ultimately don't give a fuck, so you do you.

      • My parents are as unsavvy as they get. They use both android, idevices, and windows equally. All are ultimately a bunch of icons that open apps. Perhaps you just taught your parents incorrectly, or just have a bias against non apple devices.

    • Re: (Score:3)

      by PPH ( 736903 )

      How hot did your phone get posting all of that?

    • Re:Over saturated market (Score:5, Insightful)

      by alispguru ( 72689 ) <bob.bane@me.PLANCKcom minus physicist> on Thursday September 28, 2023 @11:46AM (#63883681) Journal

      I have serious doubt that Apple hedges big on the Pro iPhones. The vast majority of money comes from their 30% App store sales. And they don't really have to anything for that. The phones are likely a nice bump in profits, but Apple hardly relies on their hardware at this point. That's like saying razor blade makers really get focused on the price of plastic for their handles. I mean they care because those handles are how they get razors out, but the razors are what they would care most about if there was something that halted their production. Apple cares about the phones, but they care about them about as much as they are a device for delivering people to their App store.

      That sounded wrong to me, and it actually is wrong [fourweekmba.com].

      Apple gets about two and a half times as much revenue from the iPhone as it gets from Services, which include iCloud, Apple Music and TV, and App Store revenue.

      Services have been going up as a fraction of total revenue, but Apple is still primarily a hardware company - the App Store is probably less than 10% of revenue.

  • ...they're being told by Apple "experts" that these sort of heating issues only come from using non-Apple USB-c cords.

    Surely, they can't be trying to convince people that Apple USB-c cords are somehow special and should be purchased instead?

    • Maybe the AliExpress cables don't properly negotiate power?

    • Comment removed based on user account deletion

      • Re: (Score:2)

        by Bahbus ( 1180627 )

        My Android certainly heats up when doing all three... but nowhere near 106-112F - especially to the touch. It's not just bad software. It's bad hardware. A phone should never hit those temps on their own. Ever. End of story.

        You think this is mostly normal, but I assure you it is not, nor should it be.

        • Comment removed based on user account deletion

          • Re: (Score:2)

            by jon3k ( 691256 )

            You think Apple's engineering teams suddenly forgot how to design for thermal dissipation after all the proceeding iPhones without this issue?

            I say this as someone who just bought an iPhone 15 Pro to replace his iPhone 12 (which replaced an iphone which replaced an iphone etc back to the iPhone 4) but let's not forget Apple's engineering teams also built a phone where literally holding it affected the antenna signal quality [wikipedia.org]. They are not immune from poor design decisions.

            But I agree with your conclusion, I assume it's just a software thing they will fix. Add some additional throttling while charging, whatever, I don't know. Surprised they d

          • Re: (Score:2)

            by Bahbus ( 1180627 )

            Apple's engineering team aren't some magical, special geniuses - no matter how hard they try to brand them that way. Jony Ive was the closest they ever got, but he was design (of the whole) focused, not solution focused. In fact, I would say the average Apple engineer is actually pretty subpar. Not a single thing from Apple has felt new, fresh, innovative, or unique in any way for a long time. All their products look similar. Their features are boring.

            I love bleeding edge stuff, but that's why I stick with

      • Except most devices these days charge faster (60-120w) than the pitiful draw these idevices do. So even if you're comparing apples to apples )heh), they're still doing something wrong.

    • ...they're being told by Apple "experts" that these sort of heating issues only come from using non-Apple USB-c cords.

      Surely, they can't be trying to convince people that Apple USB-c cords are somehow special and should be purchased instead?

      Or this is Apple's way of going "This never would have happened with Lightning cables. Fuck You, EU".

  • This article ... (Score:5, Funny)

    by PPH ( 736903 ) on Thursday September 28, 2023 @11:19AM (#63883585)

    ... is nothing but flame-bait.

  • Apple has always placed form over function, many of their devices over the years have suffered from lack of proper cooling and no doubt they are still putting form over function with their current products. They always do. As long as it's 1mm thinner, Apple doesn't care if it gets too hot to hold, or causes the device to fail. They'll gaslight and tell customers "you're holding it wrong".
  • It's a fragile, easily-scratched, overheating nightmare. What do those 3 have in common? You're not supposed to use it. It's just supposed to be a desk piece or wall hanger. The only reason anyone would still be in an Apple ecosystem right now is to show off their friends because they're stuck in 2004 and probably also think Apple computers are "just what you use to edit photos and video." Well, not if you have this thing called a budget...or common sense.

    I have a quiz for Apple fanboys:
    Which of the 15 i
  • But now your "super fast" iPhone 15, will run at the speed of the iPhone 14, but you will have enhanced battery life LOL. (other than benchmarks, most people wouldn't notice the difference anyway).

  • Just Steve Jobs' way of reminding them to upgrade to the iPhone 16 Pro.

  • It'd be all too easy to dismiss this as hysteria, given that we've known for 20 years that mobile devices can get warm when pushed. But, we're not talking just warm here... We're talking a few degrees warmer than a high fever! Seriously, have you ever touched the forehead of a sick relative? No? Good. You'd have third degree burns if you were so reckless. I have more thoughts I'd share, but I have to hop in my car that's been sitting in the post-summer sun here in the deep south. Until the A/C gets going, t

    • You might be too young to remember the Galaxy Note 7 debacle. The phone got so hot the battery ignited. They were banned from commercial flights, and the entire line was recalled. The news about those phones started like these articles, stating that high temperatures while in use during charging was normal. Samsung tried a software fix, but it didn't fully fix the issue.

    • It'd be all too easy to dismiss this as hysteria, given that we've known for 20 years that mobile devices can get warm when pushed. But, we're not talking just warm here... We're talking a few degrees warmer than a high fever! Seriously, have you ever touched the forehead of a sick relative? No? Good. You'd have third degree burns if you were so reckless. I have more thoughts I'd share, but I have to hop in my car that's been sitting in the post-summer sun here in the deep south. Until the A/C gets going, the black leather interior shouldn't be any warmer than, say, an iPhone 15 and half.

      Third Degree Burns: Charred Skin. From touching the forehead of a fevered human?

      Only if they were suffering from Spontaneous Human Combustion!

      I hope "you're" an AI; otherwise, that has to be the most stupid Comment a Meatsack has ever Posted on Slashdot.

      Or did I miss the Sarcasm Tag?

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