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Desktops (Apple) Apple Your Rights Online

Apple Expands Its Independent Repair Program To Mac (techcrunch.com) 32

Apple is expanding its program that provides parts, resources and training to independent repair shops to now include support for Mac computers. From a report: The repair program was first announced last fall, with the goal of making it easier for consumers to repair their out-of-warranty iPhones by allowing them to use third-party shops, including small businesses, that would now have access to official repair parts and other tools. The program was meant to complement Apple's existing network of over 5,000 Apple Authorized Service Providers, like Best Buy, which handle both in- and out-of-warranty repairs. To some extent, the program arose from consumer demand.

Many iPhone users were turning to unauthorized repair shops for a variety of reasons -- perhaps the shop was closer to their home, could fix their device more quickly, or offered more affordable repairs, for example. But this choice could result in an uneven consumer experience as the shops were locked out from using official Apple parts. Since its U.S. launch, the independent repair shop program expanded to over 140 businesses and over 700 new locations. This summer, Apple announced the program would now expand internationally as well, to both Europe and Canada.

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Apple Expands Its Independent Repair Program To Mac

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  • by Proudrooster ( 580120 ) on Monday August 17, 2020 @01:48PM (#60410973) Homepage

    Apple's Independent Repair Program is a useless PR stunt.
    https://youtu.be/0rCUF-V1esM [youtu.be]

    • i just figured it was mighty white of them
    • Updated - https://www.youtube.com/watch?... [youtube.com]
      • by MrL0G1C ( 867445 )

        Yes, Louis Rossmann confirms it is just a political move, Apple hates right to repair.

        He points out that under this repair program:

        You don't always get parts, you may need to send the broken item to apple.
        You have to take personal customer details and the give those details to Apple.
        This program won't help him as an independent repair centre to be be able to repair macs.
        The program is not independent in any way, that is pretty much a lie.

        One of the youtube comments nails it with "Its all about being able to

  • by Arthur, KBE ( 6444066 ) on Monday August 17, 2020 @01:50PM (#60410991)
    I don't mind prying a case apart once in awhile to change out a battery, but *GLUE* is malicious and hostile. I won't buy any device that's GLUED together, solely on principle.
    • I don't mind prying a case apart once in awhile to change out a battery, but *GLUE* is malicious and hostile. I won't buy any device that's GLUED together, solely on principle.

      Sometimes it's the only practical way to do it. But you wouldn't know that; because you're not a packaging engineer. It all depends on the type of glue that is used.

      You will note that when, for example, Apple uses and adhesive to stick parts together, like on the iPhone, it is specifically a type of adhesive that can easily be released with a $10 heat gun available at Harbor freight. And for years, they have also used releasable adhesive tabs on their batteries and for years, they have also use

      • by Anonymous Coward
        No, Apple uses *GLUE*, to hold the screens onto the phone. You don't need to be a *packaging engineer* or what ever type of over-educated and important person that is to see this isn't friendly to someone who believes they have a right to repair the equipment they paid for and own.
        • Yes they do use glue and that is a good thing because it helps to provide water resistance. The screens are glued in alongside the use of tiny gaskets to prevent water penetrating because screwing a screen in from within the case does not provide the consistent guarantees manufacturers are seeking. Almost all water resistant phones have glued in parts, non-removable batteries and a distinct lack of ports. This, alongside scratch and impact resistance - is what consumers want.
      • by slazzy ( 864185 )
        I used a hairdryer and that worked fine too. No need to buy a heat gun.
  • You mean that pr stunt they made to fight right to repair movement. This program is useless and just renames existing policy of sell new, dont repair.
  • by backslashdot ( 95548 ) on Monday August 17, 2020 @01:58PM (#60411031)

    I can finally use my diploma from the TV/VCR correspondence course I bought via the 1980s Sally Struthers ad.

  • by Joe_Dragon ( 2206452 ) on Monday August 17, 2020 @03:06PM (#60411395)

    imac pro MB is only sold + ram and cpu

  • Apple has an independent repair program? I thought they drove all the independents out of business.
    • by Guspaz ( 556486 )

      It's a fake repair program. They don't let the independent repair stores actually repair anything, they only let them swap large components.

      Have a single bad capacitor on a motherboard? Instead of helping the independent repair shop figure out which capacitor worth a few pennies is bad or what type of capacitor it might be, Apple will only sell the independent repair shop a whole new motherboard (often with CPU/RAM/SSD included even if they're not soldered on) for hundreds or thousands of dollars.

      • by dgatwood ( 11270 )

        With the possible exception of the power supply in the Mac Mini or iMac, there's almost certainly not a single non-surface-mount capacitor in any Apple hardware. The odds of successfully repairing one in a shop without making things worse is pretty small.

        • by Guspaz ( 556486 )

          Which is why there are repair shops that specialize in micro soldering. Rossmann Repair Group is only the most well known, they're hardly the only one.

  • You know what my efforts have been to combat Apple's dominance of the market? I bought an Android (One Plus) phone and have switched back to a PC laptop. It's just that simple. You either support Apple by buying their shit or you don't. And all the examples listed here make me feel like I made the right choice. I don't miss Apple products one bit either.

    • I'm so confused? You rebelled against Apple's "dominance of the market" by buying competing products that both have significantly higher market share in their respective markets? That's like saying, "I'm tired of BMW's dominance of the automotive market so I bought a Toyota."

  • Why don't we call this for what it is... additional help with fixing keyboards and ribbon cables in laptops once Apple looses both class actions.
  • When Apple first started having resellers in the 1980s it had an Authorised Repairer Program, too. Resellers could send their technicians off to 2-day training courses at the Apple office in their nearest capital city to receive an Apple Level 1 Service Certification certificate. This pretty much allowed them to pull Apple computers, screens and printers apart, swap out faulty boards for new ones, and get RMAs to send the faulty boards back to Apple for component-level repair.
  • ... Well, many of them are closed these days thanks to COVID-19/2019-nCoV/SARS-CoV-2.

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