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Apple Pulls All Customer Reviews From Online Apple Store (appleinsider.com) 25

Apple has removed the "Ratings & Reviews" section from all product pages on its website. The changes were apparently made between November 16 and 17, and it's "currently unclear what has prompted this decision, nor when Apple will bring back the option to read the opinions of other customers at the time of purchase," reports AppleInsider. From the report: AppleInsider received a tip from a reader who had noted the buyer review section was missing on Apple's online retail store page. The user also pointed out that the pages have been removed from U.S., U.K., and Australian Apple online stores, which suggests this is not simply a mistake, but rather an intentional move on Apple's behalf. The reviews were pulled over the weekend, though it's not clear as to why this has happened. Apple had been known for leaving up even especially negative reviews, which demonstrated both transparency and integrity to their customers. By removing the reviews, it's possible that Apple will be seen as less credible to potential buyers.
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Apple Pulls All Customer Reviews From Online Apple Store

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  • by AndyKron ( 937105 ) on Thursday November 21, 2019 @07:08PM (#59440980)
    Who needs reviews when everything "just works"?
    • You mean those fake bot spam ones?

      Thanks. Good they are gone.

      Besides: If you buy Apple, what does it matter, as long as it is shiny and overpriced?

  • Funny. Perhaps from their website but not from the Appstore.I am reading them now and writing my own. Are you sure about this? How are you trying to access the reviews?
    • Funny. Perhaps from their website but not from the Appstore. I am reading them now and writing my own. Are you sure about this? How are you trying to access the reviews?

      Yes, because this has to do with reviews pulled from the Apple online retail store, NOT the Apple App store.

      Apple online retail store =/= Apple App store

      From the summary: "AppleInsider received a tip from a reader who had noted the buyer review section was missing on Apple's online retail store page."

  • by nicolaiplum ( 169077 ) on Thursday November 21, 2019 @07:12PM (#59440988)

    Are they nervous that the Macbook Pro 16" will have all the "lovely keyboard!" reviews while all the other laptops will have only "keyboard is terrible crap!" reviews?

    • by Luthair ( 847766 )
      There were a surprising number of items that had a lot of bad reviews that hadn't been drowned out by fanboys.
    • Apple produces shit keyboards. I have bought so many that have failed in less than a year it's fucking retarded.

      The rate of failure for keyboards from my PC line are damn near indestructible.

      IN 20 years I have only had 1 PC keyboard fail on me from Razor it was the Chroma. I have had at least 20 different keyboards for my PC systems. I obtain approximately 1 per year.

      In the past 3 years I have purchased 4 different apple keyboards... all 4 have failed... I have one that is still working but with a paperc

  • Obligatory (Score:5, Funny)

    by 93 Escort Wagon ( 326346 ) on Thursday November 21, 2019 @07:15PM (#59440994)

    You're reviewing it wrong.

  • by the_skywise ( 189793 ) on Thursday November 21, 2019 @07:29PM (#59441028)

    I never found the reviews on the apple store that helpful. Whenever I'd check the accessories (wireless chargers, skins/cases, etc) there were only a couple of reviews at best if at all and most were either "Apple's great!" or "product sux, caught fire and burned my house down bad apple design" (for a third party accessory at that!).
    It felt to me like they were censoring the reviews regardless.
    Possibly the main products like the iPhone or watch got better reviews but I never bothered reading the reviews at the store site for those but on apple forums or other external sources.

    • I never found the reviews on the apple store that helpful. Whenever I'd check the accessories (wireless chargers, skins/cases, etc) there were only a couple of reviews at best if at all and most were either "Apple's great!" or "product sux, caught fire and burned my house down bad apple design" (for a third party accessory at that!).
      It felt to me like they were censoring the reviews regardless.
      Possibly the main products like the iPhone or watch got better reviews but I never bothered reading the reviews at the store site for those but on apple forums or other external sources.

      Maybe you are on to something, maybe there was some big story about to break on how they edit the reviews....

      Sorry that sounds super conspiracy-ish...

      The /. effect....

    • by tsa ( 15680 )

      I honestly didn't even know they had reviews on the online Apple store.

  • "...down voting and then up voting it again?

  • The reviews on the Apple site were alway so negative that's it's been a wonderment to me that they didn't pull them a long time ago. There's a fine line between giving your customers data to inform their purchase, and giving voice to people who just want to slag you.
  • Hint: There is no relationship between a user and an actual person. One user can be a million people (e.g. via bugmenot.com), and one person can be a million users.

    The latter is the industry norm. Nobody sane offers an app nowadays, and doesn't buy a nice amount of fake reviews. (There are many services for mass-solving of CAPTCHAs using 'poor country' people.)

    And sorry, but the same thing is true on IMDB, Amazon, E-Bay, you name it.

    If you don't personally know that that is a real person, assume it's a bot.

  • who needs reviews?
    we all know apple hardware is perfect!

  • Comment removed based on user account deletion

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