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Portables (Apple) Apple Hardware

'The 2018 MacBook Pro Keyboard Drives Me Crazy' (ryanbigg.com) 302

Ryan Bigg: I recently upgraded from a 2015 MacBook Pro to a 2018 MacBook Pro. So I've been using this computer as a work computer for almost 3 months now and, my god, the keyboard drives me mental. Even writing this blog post now on the train and there's:
duplicated "o's" that I've had to go back and fix, or missing ones -- guess how fun it is to write a book about a Toy Robot with this particular problem
double spaces -- or no spaces
a Command key that registers 9 out of every 10 times
words like "times" that inexplicably get spelled like "timies", or "about" that gets spelled like "abouot"

Apple is all about the thinness of their laptops. I do not particularly care about the thinness of this device. For the most part, it sits on one of two desks that I use or it sits on my lap on the train. Maybe I use it on the couch from time-to-time. I do not care about the thinness of this device while I am using it. I only care about it when I store it away, in my backpack. This keyboard has a key travel distance that, I am sure, is measured in microns or perhaps nanometers. It feels like I am typing on a concrete slab. Key presses inexplicably duplicate. Or don't register at all. All for thinness. This keyboard is a catastrophic engineering failure, designed by a company that should know better. A company with more money in the bank than several countries combined. This keyboard would be, by far, the part of the MacBook Pro that is used the most by everybody who owns one, and it is so poorly engineered for the pursuit of thinness.
The author is a junior engineering program lead at Culture Amp, an analytics platform that specializes in staff surveying and analytics.
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'The 2018 MacBook Pro Keyboard Drives Me Crazy'

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  • ...from my 2011 MBP, but the trackpad is a step forward. Switching back and forth is difficult.

    Interestingly, the one time my 2017 13" MBP had a keyboard problem (the "F" key didn't work) it disappeared when I brought it in for service. Only difference between home and the service center was that I'd powered it off when I dropped it off--which I hadn't gone since I got it. Firmware glitch? Dunno, but it's been fine ever since
    Still feels flimsy as hell, though.

    • ...from my 2011 MBP, but the trackpad is a step forward. Switching back and forth is difficult.

      I own a 17" 2011 MPB, and have a 15" 2018 MBP for work. The 2011 keyboard is by far superior. I usually use a mouse with my laptops though, as I can't stand the trackpads. Can't say I really noticed a difference between either one in that regard though.

  • Just out of curiosity why are we talking about 2018 MBPs when it is now 2019? Months ago I bought a MBP and it is a 2019 and it works fine, keyboard and all.

    I just finished a project where I wrote about 70,000 words and about 30-40% of them were on the laptop keyboard. The biggest issue is that it gets hot AF.

    I think the author is angling for a free upgrade or something.

  • "The author is a junior engineering program lead at Culture Amp, an analytics platform that specializes in staff surveying and analytics."
     
    I can picture the guy now with his horn rimmed glasses and beard and his Starbucks cup getting angry over his $4,000 Apple laptop.

    • Re: (Score:3, Funny)

      Ooops, just visited his website. I was 100% spot on. He has it all: an expert in framework du jour, out of work but a "mentor". I would totally hire this guy. Love those types of Millenials.

  • by PhunkySchtuff ( 208108 ) <kai&automatica,com,au> on Monday September 02, 2019 @04:40PM (#59150262) Homepage

    Apple have a worldwide replacement program for these keyboards.
    If you're getting stuck keys, or duplicated keys, they will replace it - even if the laptop is out of warranty.
    When they replace it, it's a full top-case replacement - so that means you also get a new trackpad and a new battery.
    The keyboard mech is replaced with the newer, and ever so slightly better, mech from the 2019 model.

    • Can confirm this is true. They do however get you to try blowing it out with compressed air or replacing keycaps first. They REALLY don't want to be responsible for this massive cockup the keyboard has ended up being. Of course, when they inevitably change back they'll find some way to do it without admitting that what they did was fucking stupid and wrong.
      • Yeah, they tried blowing out my keys first, and then replaced some of the keycaps. As the mechanism for the butterfly keys is so fragile, they damaged the E key when they were switching out keycaps. It worked for 2-3 days and then broke worse than before.
        The second time I took it in, they replaced the entire top case.

        It was a pain to be without my laptop for 5 days, but it was worth it. It was wearing through some of the keycaps, so got an entire new keyboard. The new mechanism is a bit better than the old

        • > 14-day no-questions-asked full-money-back returns

          If you want to be nice, ask if they have any refurb units available. I've done that a couple of times since I felt guilty.

  • Tweak the keyboard settings, send it for repair if it's broken, return the laptop if it didn't live up to its promises and get a different one, or purchase a mechanical keyboard.
  • ... for me, at least. I guess my hands are just too big for a Mac. Their keyboards are just a little bit smaller than any other keyboards I've used over the years and I'm constantly hitting keys adjacent to the ones I wanted to press. At least when I was using an employer's Macbook while at home I could plug in a Model M (via an adapter) and type with a far lower error rate. (I doubt any of the Macphiles in the office would have put up with one of my Model Ms for very long.)

    Someone at work thought I'd be h

    • and I'm constantly hitting keys adjacent to the ones I wanted to press.

      That's mostly because the tops of the keys are flat, in the name of modern design (which unfortunately nearly everyone now copies). Desktop keyboards (and Thinkpad and older laptop keyboards) are sculpted slightly concave, to direct your finger towards the middle of the key for improved usability. I never understood why everyone raved about Mac keyboards - they look nice and the keypress mechanism used to be fine, but the feel of the

      • by Mal-2 ( 675116 )

        I am typing on a Logitech TK420 wireless keyboard/trackpad right now, and although it is very much a bog standard scissor switch design and doesn't feel all that great, it's not awful either, and the keys are NOT flat (all four edges are level but the middle is low). They're ever so slightly dished, which over the course of multiple keystrokes tends to pull the fingers back toward the centers of the keys. They look flat to match the current aesthetic trends, but they don't feel like it, and that is perfect.

      • by Megane ( 129182 )
        Eh? My 2012 13" has the bumps on F and J. Or is that another thing they "improved" when they made the keyboard thinner?
      • by Mal-2 ( 675116 )

        Also I wouldn't want a bump on D and H because WASD.

  • You are so right about this. Want a keyboard you can type on all day? Build it out of these : https://www.cherrymx.de/en/mx-... [cherrymx.de]. There are, or were, other manufacturers that have laptop keyboards with at least some travel, e.g. Thinkpads at least up until recently (haven't gotten to try any new ones lately). Still, if you want something you can type on all day without hurting your hands, nothing beats a full keyboard with mechanical switches.
  • I'm a touch typist. Seems the bottom row, especially the middle, does not want to register key presses. We're talking z to ?, and the middle, like v b n, are really bad.

    My point? Um, Apple bad? I dunno, just saying.

    Heh. Trying to type in the left b r right to get my paragraphs right (dafuq /.?), took 3-4 hits on the b to have them show up.
  • You can get a replacement on ebay for most notebooks for only $20.
    • by Megane ( 129182 )
      You can get a replacement for older MBP (pre-Retina) keyboards for $15, if you don't mind dealing with 70 screws smaller than a grain of rice, and have about two hours to spare to completely field-strip your laptop of everything but the screen. Too bad Apple started gluing everything together after that.
  • I have a 2014 MacBook Air that I am looking to upgrade, but the keyboard issue is the one thing that is making me want to delay the upgrade.

    Sure there is that issue with a minimum spec only containing a 128GB SSD, but at least thatâ(TM)s an issue that throwing stupid money at will allow me to upgrade.

    I just hope Apple will come to its senses, but at this point I am not seeing any pigs with flight clearance?

  • Albeit mine is a 2017 model, the keyboard is my favorite feature about the pro and probably the best keyboard I've had on a laptop. Yeah, there is the issue about shit getting stuck under the keys, but just slap a keyboard jelly over it from Amazon and it's still a joy to type on.

  • I have to agree with the article. I have a 2016 mbp which is even worse, as I believe they improved the keyboard the next model by adding a silicon part to keep some dust out. I use a mechanical keyboard when the laptop is plugged in at my desk, but somehow not using it seems to make the keyboard even worse when I need it next - constant use keeps it a bit freed up.

    I've had the keyboard replaced twice. This mbp has been back for issues 3 times. There's no apple store near me, so each time is at least 2 week
  • In my opinion, the 2012 MBP had a perfect keyboard, and it was only a little thicker than the butterfly.

    The entire unit was probably 0.3" thicker and probably half a pound heavier. But the used experience was superior. It had ports, and an Escape key. I wish they kept that form factor, and just updated the components. I would gladly buy one.

    Yes, they can go smaller, thinner, lighter, but they paid too high a price in usability and fragility.

    • The new Vaio SX12 shows what can be done. It's lighter than the Macbook Pro 13", just 0.7mm thicker, and has nearly every connector ever made. Not to mention a FULL size keyboard (with a 19mm pitch, not a 17mm pitch like the MBP) with a lot better feel.
    • The entire unit was probably 0.3" thicker and probably half a pound heavier. But the used experience was superior. It had ports, and an Escape key.

      It didn't occur to me til I read that since the escape key is part of the touchbar on mine, that it doesn't physically exist on the lower-end models without the touchbar. Ugh, that sucks.

  • My keyboard (logitech) does the same things... although it only started doing it after i dumped a tequila/fruit juice drink on it. I figured it just hated tequila; i knew i shoulda gone with gin.
  • I use my 2018 MacBook Pro as my main computer without any issue with the MacBook's internal keyboard.

    I use an external keyboard (that works like I want it to work)!

    There are lots of cabled and wireless keyboard that work just like you want them to work.

    So why whine?
    Are you that needy for attention?
  • All laptops suck.
    Thinkpads suck less than others.

    • The 2012 MacBook Pro was pretty good. Some of the older MacBook Pros had good ideas too... like a user REMOVABLE keyboard to access the RAM, or long long ago the powerbook you could drive a car over without breaking or the powerbook you could pour the water out of the keyboard after a spill.

      Apple has been screwing up with nobody to tell them what direction makes sense. It's like most people who make movie sequels who are clueless why the 1st film was a big success.

      Apple should promote accessories... Such a

  • It was a lemon. It kept hanging from day 1 and would do funky stuff. To me it was obviously a problem with the memory on the graphics adapter. Took it to apple and they did nothing about it. This was one of those retina ones when they first came out, I had upgraded all the components to max out the device. Finally on the last day of my applecare warranty I had had enough... I backed up my data to my apple timecapsule and took it in. They did a full hardware test this time, and it would appear that maybe af
    • What kind of moron spends 12k on a laptop?
  • Apple is all about the thinness of their laptops. I do not particularly care about the thinness of this device.

    And yet you were stupid enough to buy an Apple device.

  • by zuki ( 845560 ) on Monday September 02, 2019 @06:42PM (#59150468) Journal
    This obsession with sleek form at the expense of (!) the purpose of the machine itself hasn't been something I've found very enticing. And over the years it's been getting progressively worse... clickety-click...

    After decades of supporting their hardware, including these fancy overpriced hipster-oriented designer laptops with as few ports as possible I've recently moved on to more practical offerings at down-to-earth prices, be it from Dell, ASUS or Lenovo. Keeping the status symbol in the coatcheck hasn't been as difficult as anticipated, and Windows 10 or Ubuntu are pretty damn usable for most tasks. Not to say anything of the cornucopia of fantastic software now available to me, compared to the lackluster offerings that run on OS-X. Yes, WineBottler [kronenberg.org] does help with that sometimes, but at the end of the day it's about the software, not the OS.

    It's always useful to keep in mind that (rather than our opinions on their designs) public companies only care about a single thing: $$. So vote with your wallet, this is the only language they ever seem to understand.

    Now OTOH, if the complaint is about clinging to status symbol brands no matter the cost in wasted productivity, not sure this is the right forum to discuss such matters.
  • I have a late 2018 and I'm becoming accustomed to typing on this keyboard. It's sub-optimal, I'd say. Definitely not one of my favorite set of keys to be banging out long dissertations on. What I abhor, however, is the sheer size of the trackpad. It's... like... WAY too fricken large. I understand that having plenty of space on the trackpad makes navigating mouse-driven applications easier. But the damned thing takes up almost half of the surface the keyboard is on. And that's ludicrous. The surface

  • by sit1963nz ( 934837 ) on Monday September 02, 2019 @07:03PM (#59150492)
    I have NEVER considered how thin a laptop is when it comes to my buying decisions , NEVER.
    What I do want (in order of preference)
    Upgradeable RAM
    Upgradeable SSD
    Connectivity without having to buy a million bloody dongles.
    Good keyboard
    Good screen
    Good trackpad
    Good battery life
    I still mourn the death of my 2013 MBP, I still consider it a superior machine for my needs.

    NEVER once in my life have I pulled out a set of callipers or a micrometer and said..."Ohh its 0.1mm thinner than last years model, I must have it"

    Not one customer has ever considered how sleek the whole supply chain is, no one except management cares.

    So, Apple get your shit together or get out of the game

    Fortunately I am not deep into the Apple ecosystem and I can afford to leave, and I know of others who now run Hackintosh's

    You are NOT too big to fail.
  • ...you're not holding it right.
  • I have yet to find an acceptable or decent notebook keyboard, that isn't mechanical, so at this point why bother, just go out and buy a good keyboard, something with good switches (I prefer cherry green's).
    • MSI makes some laptops with mechanical keyboards. If you can afford prices that make Apple look like a bargain...

      • MSI laptops are a much better deal, hardware/spec-wise.

        However, you'll need to get used to having no actual Home and End keys.

        *looks around*

        Or so I hear.

  • The keyboard is the most important part that you can't easily change. At least if the track pad sucks it's not too terrible to bring a small mouse. With a rotten keyboard you're going to be stuck using it at least sometime as a small external keyboard isn't quite so practical to use in situ.

    If you bought a laptop based on what logo it has or what operating system it uses, then you probably missed the point of computer ownership.

  • Apple is reportedly moving away from these keyboards in their later 2019 and 2020 models

    https://www.macworld.com/artic... [macworld.com]

    So for everyone who hates them: we know. And Apple knows. And they're going back to the old stuff. So you can stop writing these hot take op-ed pieces about a solved problem.

    • Nothing moot when the laptops have other design flaws too. Hope you Macbook doesn't roast your crotch or burn your house to the ground.

  • Seriously, did you just noticed this? As a writer, I had to switch off Mac two years ago. Sucks, is what it is. It I guess I should have known better than to put my faith in a dictatorship...

  • ...to endure the less than optimal functionality of the 2018 MacBook Pro keyboard in order to avoid the embarrassment of being seen using an older model in my local espresso bar. And I love that it has only 64 keys.
  • If you have a MacBook (Retina, 12-inch, Early 2015) then you should take advantage of Apple's Keyboard Service Program NOW. Apparently other 2015 models are NOT covered.

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