Some 2017 iPad Pro Displays Suffering From Bright Spot Above Home Button

According to MacRumors forums, some users are complaining of a display issue that causes a bright spot to appear right above the Home button on some 2017 10.5-inch and 12.9-inch iPad Pro models. The first complaints popped up in April 2018. From the report: According to iPad Pro users who have the problem, it appears to be an issue with uneven backlighting in that area. MacRumors can confirm the problem, as we have a 10.5-inch iPad Pro on hand that appears to be experiencing the same issue outlined on the forums. Customers have been complaining of the problem for months now, though it continues to be unclear how many iPad Pro models may be impacted by the issue. It is not known if a similar issue will impact the new 11 and 12.9-inch 2018 iPad Pro models, as these devices are too new and the problem appears to surface after several months of usage.

Multiple users who were affected with the bright spot on their screens have been able to take their iPad Pro models to Apple for a replacement, but users who are no longer under Apple's one-year warranty or AppleCare+ have not had luck getting a free replacement device. Out of warranty, Apple is asking customers to pay the display replacement fee, priced at $449 for the 10.5-inch iPad Pro and $599 for the 12.9-inch iPad Pro.

So?

[110010001000]

So, be a good consumer and just buy another $500 iPad. Stop complaining.

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[account_deleted]

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[mark-t]

You're joking, right?

How about the Takata airbag recall [consumerreports.org]?

Should I Expect to Pay Any Money to Get the Recall Fix?
Repairs conducted under the recall are free, but unrelated problems discovered during the service may not be.

And that's just the first one I thought of right off the top of my head. Free repairs for recalls on automobiles are the norm, not the exception.

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[mark-t]

Such repairs are free whether or not the car is out of warranty. It doesn't mention anything about warranty on the page I linked because it is entirely irrelevant. If you have an automobile that has received a recall, you can get the necessary repairs for free, regardless of the age of the vehicle. Any auto dealer will affirm this.

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[drinkypoo]

". Free repairs for recalls on automobiles are the norm, not the exception."

Nope. They are the norm when it comes to safety (may be mandatory) or emissions (always mandatory.) They also rarely do a safety recall on an older vehicle, unless it is restraint-related. The automaker remains responsible for safety design defects on seatbelts for ever and ever.

Other kinds of recalls are rarer, and unevenly distributed by brand. There are thousands of cars with poorly designed zf5hp42a gearboxes, used by Audi, Jagu

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[mark-t]

What is the exceptional case is when a product has a defect that will impact public health or safety in the first place.

That's not applicable to the subject being discussed in this story, so drawing on an example of how automobiles that have a public health or safety issue are typically repaired for free (even if this is universally practiced) doesn't invalidate the original observation that it should not surprise anyone if Apple doesn't repair these products whose warranty has expired.

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[phalse phace]

Toyota replacing sticky dashes on 4.5 million cars.... cars that were up to 12 years old and no longer covered under warranty.

https://www.wfla.com/news/toyota-and-lexus-to-replace-sticky-dashboards/1051699440

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[mark-t]

That's only because a car is a widely used device that can kill people because of such a flaw, even if otherwise operated entirely correctly.

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[account_deleted]

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[mark-t]

Not really... in general, products that develop a defect due to faulty manufacturing will not be repaired for free unless the product is under warranty, or unless the defect poses a danger to public health or safety. Giving an example that expressly falls into the latter category doesn't really disprove the general argument.

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[phalse phace]

Not really... in general, products that develop a defect due to faulty manufacturing will not be repaired for free unless the product is under warranty, or unless the defect poses a danger to public health or safety. Giving an example that expressly falls into the latter category doesn't really disprove the general argument.

Toyota announced in early 2015 that they would replace for free 4.5 million dashes on cars up to 12 years old. The warranty on those cars would have run out long ago.

And a sticky dash is not a defect that poses a danger to public health or safety.

https://www.wfla.com/news/toyota-and-lexus-to-replace-sticky-dashboards/1051699440

The manufacturer has agreed to replace dashboards free of charge.

The only catch is that dashboard replacement parts are scarce and the 4.5 million required won't be available until late Spring, depending on the model and make of your vehicle.

The affected models for Toyota are-

2003 to 2005 4Runner
2005 to 2010 Avalon
2007 to 2011 Camry and Camry Hybrid
2004 to 2010 Sienna
2004 to 2008 Solara

The affected Lexis models are-

2007-08 ES 350
2003-08 GX470
2006-08 IS250& 350
2007 LS460
2004-06 RX Sport Utility 330
2007-08 RX Sport Utility350
2005-08 RX Sport Utility400H/quote.

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[mark-t]

Exceptions exist, but using them to disprove an otherwise entirely true generalization is like saying that humans aren't bipedal just because you can find examples of humans who aren't.

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[mark-t]

Perhaps you misunderstand, I was trying to say that it generally takes an atypical occurrence, such as a threat to public health or safety, to expect repairs for free on a product whose warranty has expired, and citing an example from such an exception does not invalidate the original observation. Even if the practiced repair policies for such an occurrence are ubiquitously followed, it does not alter the fact that the circumstances that are necessary for that policy to be invoked in the first place are st

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[exomondo]

Not really... in general, products that develop a defect due to faulty manufacturing will not be repaired for free unless the product is under warranty

Even Apple themselves have done this [apple.com] with poorly manufactured products.

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[mark-t]

Perhaps you were unaware that the phrase "in general" means that exceptions can exist, but the exceptions do not invalidate the general rule unless they can be shown to be more numerous than the cases covered by the original statement.

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[exomondo]

But we're talking about Apple here, and in Apple's case when they have identified manufacturing defects they have "in general" provided out-of-warranty, free repairs for their products.

If you're talking about something outside the context of this discussion on Apple then sure, feel free to provide some citation on it.

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[phalse phace]

Stick dashes has nothing to do with "safety" or "security"

And?

[ledow]

This is what you get when a company - under sworn oath in front of a court of law - tells you that their "premium" products are only designed to have a lifetime of one year.

Pay your Apple luxury tax, or stop complaining.

Honestly have yet to find a single redeeming feature in any Apple product or service.

Do the parts get used in other brands products?

[AHuxley]

Do the parts have the same problems on other brands too?

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[PPH]

Meanwhile, overheating batteries are a sign from Jobs below.

The explanation

[slashmydots]

As always, Apple and a ton of other companies try to make a device too light for the weight of a usable frame, the structural integrity of the screen, and the weight and expansion of the battery. Ooooh how futuristic! Then everything falls apart because it really shouldn't have been that light. It couldn't have been that light with today's technology UNLESS they spent a ton on magnesium and high end aluminum alloys. The worst part about Apple is at their margins, they could have. So they're purposely engineered to be impossible to sustain physically and don't build them with materials that can stand up to it. Wonderful.

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[AmiMoJo]

The iPad has a particular design flaw where the charge port and hole for the microphone are directly opposite each other, right on the centre line. That severely weakens the frame and makes it prone to bending alone that centre line.

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[thegarbz]

As always, Apple and a ton of other companies try to make a device too light for the weight of a usable frame, the structural integrity of the screen, and the weight and expansion of the battery.

Good. A few units failing is a small price to pay for not having to lug around useless junk no one cares about on a small toy.

If all long-term product defects made news..

[Fly Swatter]

The list would be so long no one would bother to read it. Why is apple so special? Every product has flaws that show up over time, doesn't mean you get a free repair once it is out of warranty. If it matters get the extended warranty, or use the learning experience to choose a better product next time.

Oh well I'm a tramp

[AndyKron]

Kind of a fickle bunch. I just cleaned my monitor after about five years. It's like getting a new monitor for free!

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[account_deleted]

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