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Apple Seemingly Censors UltraFine 5K Monitor Reviews After Poor Feedback (thenextweb.com) 97

It appears Apple is filtering and censoring bad reviews of the LG's UltraFine 5K display. From a report on The Next Web: The deletion was first spotted by a Reddit user four days ago. Though it's possible the reviews were removed for some other reason, at first glance, it looks like censorship. It's not a good look for the company. Apple said it was getting out of the monitor business, and instead chose to work more closely with third-party partners, heavily featuring LG's 5K and 4K UltraFine displays at its recent MacBook Pro unveiling. But then the monitor received multiple negative reviews from users who were experiencing issues such as the screen failing to wake up from sleep. The Reddit post also points out that: "In many cases, attempts to fix the problem through physical reconnection[sic] of the monitor, or manual restarts, have caused the attached Mac to crash, become otherwise unresponsive, or develop problems with the touch bar (where equipped)."
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Apple Seemingly Censors UltraFine 5K Monitor Reviews After Poor Feedback

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  • Censoring Where? (Score:3, Insightful)

    by Anonymous Coward on Wednesday January 25, 2017 @01:08PM (#53736453)
    Where is Apple doing this censoring of LG monitors? If you're gonna say that reviews are being censored, you should tell us on what site(s).
  • I thought they were selectively removing reviews, but they just disabled reviews and made the (low) star rating disappear completely just for that monitor. Funny. There have been other products in the past with dismal reviews on apple's store, for example the 1 star replacement usb charging cable for a MacBook I had (circa 2009?), which had a tiny shiny plug that most people couldn't grab on, while at the same had poor construction which meant pulling the cord a few times destroyed it. So, you had to buy a

    • by Ecuador ( 740021 )

      Sorry, it wasn't usb charging, it was some proprietary magnetic charging thing. It's a bit fuzzy since I only kept that macbook for a few months (it was really bad - switched to a proper Mac Pro), but I remember while it would have plugged/unplugged very easy with its little magnet, they had left you no area to grab it from (unless perhaps you had tiny fingers?), except the cable. And it would come apart very easily...

      • It was a magsafe (Score:1, Informative)

        by Anonymous Coward

        It was a MagSafe adapter. They still make some pretty bad ones that fail all the time and get very bad reviews [apple.com], but they don't seem to care.

    • by Anubis IV ( 1279820 ) on Wednesday January 25, 2017 @03:21PM (#53737719)

      I thought they were selectively removing reviews, but they just disabled reviews and made the (low) star rating disappear completely just for that monitor.

      Except that they didn't. The article [thenextweb.com] was retracted and The Next Web has issued a formal apology for their erroneous reporting.

      The actual problem wasn't that Apple disabled the section in order to censor reviews; it was that they forgot to enable the section in the first place. Cached copies of the page [archive.org] show that the section was never enabled at all. It looks like someone at Apple simply forgot to press the button to enable ratings and reviews on the monitor. From there, a redditor used the opportunity to bend the truth quite a bit by claiming that Apple had disabled the section to hide bad reviews, despite the fact that they have a history of letting bad reviews stand, as you pointed out. The blogs love salacious news, so they posted it without doing proper vetting, and now they're all having to post retractions.

      Yay for the Internet.

      • by AmiMoJo ( 196126 )

        Damn it Reddit. Should have known better than to trust the Free Speech Warriors over there.

    • by brausch ( 51013 )

      "I thought they were selectively removing reviews, but they just disabled reviews and made the (low) star rating disappear completely just for that monitor. Funny."

      Wrong. There were NEVER any reviews of that product. The review button was never enabled so there were no low or otherwise reviews to "disappear".

  • by Anonymous Coward

    My 4k panel would do this shit all the time when I used it with a windows computer. Randomly blanking out, refusing to wake, etc.

    Switched to Linux where none of this DRM bullshit gets used and it has operated flawlessly ever since.

    • What's funny, is that my Apple Cinema Display does this as well, connected through a DisplayPort switch into a PC. The PC seems unable to wake the display randomly, and I fix it by plugging it into a Mac. Then I switch it back to the PC and all is well.

      I figured it's a problem with the switch thingy.

    • Could be a driver problem, but sure blame DRM...

    • by AmiMoJo ( 196126 )

      How did you have it connected?

      HDMI has DRM, but DisplayPort doesn't. 5k monitors all seem to use DisplayPort.

  • There's a reason (Score:5, Insightful)

    by cerberusss ( 660701 ) on Wednesday January 25, 2017 @01:31PM (#53736673) Homepage Journal

    Ninety percent of all bad reviews was about the fact that a crash occurred if you connected/disconnected with the lid closed.

    They fixed that bug in the latest macOS update. It came out yesterday. Basically all the reviews wouldn't make sense anymore.

    I'm not saying it's a good reason, but I'm guessing that's the thinking in the apple mothership.

    • by Anonymous Coward

      Ninety percent of all bad reviews was about the fact that a crash occurred if you connected/disconnected with the lid closed.

      They fixed that bug in the latest macOS update. It came out yesterday. Basically all the reviews wouldn't make sense anymore.

      I'm not saying it's a good reason, but I'm guessing that's the thinking in the apple mothership.

      That's irrelevant. If it's fixed then in a few years the reviews will be disregarded as something which has been resolved, in the meantime they deserve to suffer for putting such a thing in production.

      • That's irrelevant. If it's fixed then in a few years the reviews will be disregarded as something which has been resolved, in the meantime they deserve to suffer for putting such a thing in production.

        The article was retracted even before it was posted to Slashdot's front page, so we're talking about a hypothetical case that never happened in the first place. The redditor falsely claimed that Apple disabled the Ratings & Reviews section of the page in response to bad reviews. A slew of sites then reported on that claim without doing any verification, other than noting that the Ratings & Reviews section was indeed missing from the page.

        Unfortunately for them, cached copies of the page confirm that

  • by omnichad ( 1198475 ) on Wednesday January 25, 2017 @01:32PM (#53736681) Homepage

    I bought an LG monitor in 2015, just a basic 23" 1080p display, and it turns off instead of going to sleep. There is no way to wake this screen with any computer.

    A pretty big design flaw, but I'm too cheap to replace it. I have to turn the screen back on every time I wake the computer.

    • Are you connecting via DisplayPort? This was a common issue on Nvidia cards.

    • I wonder if this could possibly be why my new LG phone will suddenly have everything go through every running service saying "XYZ has stopped" until finally it goes to what usually would be the initial power on screen but just sits there till I take out the battery.
  • Can any Mac users tell me how the TouchBar interacts with a monitor? I can't figure out how those could possibly be related in a way that unplugging the monitor would change anything with the TouchBar?

    Is it a volume thing? Does audio go through that same connection and you adjust the volume of the monitor through TouchBar controls?

    Or is it actually just triggering generic unrelated instabilities in the TouchBar as the computer switches between 'have a monitor' / 'don't have a monitor' modes?

  • Haven't the Apple forums and the Apple Store reviews [i]always[/i] been the place to discover what issues Apple is actually worried about by seeing whether or not your post about them silently disappears?

    If it's just some oddball problem with your configuration; your post will typically stay up. If it's a bug for which a patch doesn't exist; or a recall in the making, it'll be shoved into the memory hole in fairly short order. A trifle oblique; but actually fairly informative.
  • by LTIfox ( 4701003 ) on Wednesday January 25, 2017 @02:32PM (#53737225)
    I had EXACTLY same problems under Ubuntu 16.04/16.10 on my new machine.

    Turned out - bugs in Skylake graphics drivers.

    (in the end had to move to Fedora 25 for rock solid stability)
  • Apple said it was getting out of the monitor business, and instead chose to work more closely with third-party partners, heavily featuring LG's 5K and 4K UltraFine displays at its recent MacBook Pro unveiling.

    AFAIK, Apple was never in the panel manufacturing business. They used to make Apple-branded monitors, but those simply used panels manufactured by and bought from a third party (Samsung, LG, Sharp, and lately JDI - Japan Display Inc).

    So when the reviews rave about a Macbook's display, it's an App

    • Apple said it was getting out of the monitor business, and instead chose to work more closely with third-party partners, heavily featuring LG's 5K and 4K UltraFine displays at its recent MacBook Pro unveiling.

      AFAIK, Apple was never in the panel manufacturing business. They used to make Apple-branded monitors, but those simply used panels manufactured by and bought from a third party (Samsung, LG, Sharp, and lately JDI - Japan Display Inc). So when the reviews rave about a Macbook's display, it's an Apple screen. When the reviewers complain about it, it's an LG screen.

      When there is a LG sticker on the damn monitor, it's a LG monitor. How is that hard to understand?

      Oh, about your " simply used panels manufactured by and bought from a third party " bot - why don't these third parties use these same screens in their own products and get the same good reviews for them, if there is nothing specifically Apple-y about them?

  • Not the "5k" model, but I never had any problem with this under Windows and connected to PS4 Pro.
  • by Anonymous Coward

    Do your homework! Apple never allowed reviews on that product. Check again, you JOURNALISTS!

  • by brausch ( 51013 ) on Wednesday January 25, 2017 @07:26PM (#53739423)

    There never were reviews to remove. The original reddit poster was wrong.

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