beaverdownunder writes "Apple has agreed to an agreement to ensure staff inform customers of rights under Australian consumer law. Despite the 2011 law requiring retailers to provide a refund option for faulty goods, and free repairs to items reasonably expected to still function properly (this part of the law is intentionally ambiguous), Apple steadfastly stuck to its AppleCare program, denying warranty repairs to units more than one year old (without the purchase of an extension) and only offering replacement or credit for DOA items. Apple has promised to compensate all Australian customers who were charged for repairs during the last two years, and make the terms of the law clear on the Australian Apple website. How this will affect company warranty policy is unclear — under the law, consumers could be entitled to repairs for the life of the product (barring damage, of course)."
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