snydeq writes "Advice Line's Bob Lewis discusses the difficulties IT faces in embracing the kinds of consumer technologies business users are demanding they support. 'Let's assume the consumerization of IT is the big trend many think it is. But using consumer tech in a business environment is a very different matter from being satisfied with consumer tech in a business environment. One of IT's legitimate gripes is that we're often asked to turn consumer-grade technology into business-grade technology with a wave of our magic wands. On top of the intrinsic technical challenges, there's this: IT doesn't have anything that even resembles a methodology for performing the business analysis we need to figure out what it means to put consumer tech to productive day-to-day use.'"
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