Lack Of iTunes Phone Marketing Irks Motorola 86
Alias777 writes "Motorola has criticized Apple for not marketing three proposed new phones that will be able to play downloaded music from Apple's iTunes service. "[Steve Jobs'] perspective is that you launch a product on Sunday and sell it on Monday," says Ron Garriques, president of Motorola's mobile phone division. In response, Motorola has delayed release of the iTunes-equipped phones a few more months."
Motorola's Loss (Score:5, Insightful)
I don't get why they would even whine about this. They should concentrate on launching their phones and spend a little less time criticizing someone who has been an extremely successful businessman and might know a thing or two about consumer marketing.
Re:Motorola's Loss (Score:3, Interesting)
"hey bitches if you don't co-operate.. well, then we'll walk out on you and find someone who wants to do business WITH us."
steve tactics don't work that well out of apple, if you don't announce anything the operators will assume that you got nothing coming, and will not do business with you. he's succesful yeah, but the company(apple) isn't extremely succesful.
Re:Motorola's Loss (Score:1, Informative)
Congratulations! You've posted the most misinformed comment of all of Slashdot this week!
(Clue: Apple is sensationally profitable, as computer-makers go, and has hundreds of billions in raw cash just lying around.)
Re:Motorola's Loss (Score:2)
Re:Motorola's Loss (Score:3, Insightful)
Re:Motorola's Loss (Score:3, Insightful)
Person 1: Hitler was evil. He killed 500 billion people.
Person 2: No he didn't. More like 12 million.
Person 3: Oh, so you must think we wasn't evil.
Moderators: How insightful!
Re:Motorola's Loss (Score:2, Funny)
Re:Motorola's Loss (Score:2, Insightful)
Apple has nearly complete control over the distribution channel for their 2% of the universe. They don't depend on anyone else to get products to market. They really can announce on Sunday and ship on Monday.
Most other business aren't so lucky -- they need to get a wide variety of suppliers, retailers, services, and so on in line, and therefore can't "Think Secret" like Apple does. Press Releases and marketing previews start to matter.
Re:Motorola's Loss (Score:1)
Re:Motorola's Loss (Score:1)
Re:Motorola's Loss (Score:1)
Re:Motorola's Loss (Score:1)
I don't think there's been an iDevice with a 3Ghz G5. I also don't think they've said "Hey! Updated G4's!" and then sold out of them.
Re:Motorola's Loss (Score:1)
Re:Motorola's Loss (Score:5, Insightful)
Apple sometimes announces a product up to a month ahead of time, but more often than not that announcement is accompanied by other announcements of products that are ready to ship. Apple also has trouble anticipating demand on some items, so on really popular gear, they sell out quickly.
Re:Motorola's Loss (Score:4, Informative)
I'd bet Apple contractually stopped Moto from unveiling them - I doubt Moto would acquiesce out of kindness. This is the kind of thing Apple would have in legalese in any contract for someone featuring their software so prominently.
blame shifting (Score:4, Insightful)
This is exactly true, and everybody knows it, including Motorola.
But consider the following statements, which one sounds better?
"We, Motorola, are not done with our product that we have been hyping for a while now, so please trust us, it's not vaporware, we really will ship it at some unknown point in the future."
or
"Any delays in our product shipment are entirely Apple's fault."
This is called blame shifting, and sounds a lot like what 4 year old children do to each other ("I only punched her because she looked at me funny! It's not my fault, it's hers!").
Re:Motorola's Loss (Score:3)
Seems daft to me. All I can think of is that some Motorola marketing wanker is doing a CYA.
Motorola has Marketing. (Score:1)
Re:Motorola has Marketing. (Score:2)
Motorola needs to wake up (Score:5, Insightful)
Re:Motorola needs to wake up (Score:5, Insightful)
Apple doesn't need Motorola because Apple doesn't need an iTunes phone. It's not like the entire portable music market is going to shift to phone-based players; those fucking phones are already cluttered beyond usability. An iTunes phone will only get more people to use the iTunes software , some of whom will use the iTunes Music Store, some of whom will be persuaded to buy an iPod.
not when Apple benefits more than Motorola does (Score:2, Interesting)
Umm...beyond selling the phone, Motorola doesn't make a dime off iTMS sales. Apple does. Furthermore, very few devices (read: none except the iPod) support iTMS. If Apple doesn't hurry up, the market will turn, because there will be differentiation; every other music service will hawk "oh, you can't download that music to your phone or PDA! You can with ours though!" Come to think of it, t
WTF? (Score:4, Interesting)
Motorola Inc. did not show upcoming phones designed to work with Apple Computer Inc.'s iTunes digital music service at a recent tech show because of the pair's differing approach...
Uhm. So Apple isn't marketing Motorola's phones for them. Motorola is responding by NOT showing their phones at a tech show, that is, they aren't marketing their phone at a tech show.
Motorola is "punishing" Apple for not marketing Motorola's phones by... not marketing the phones??? That's bizarre to me.
Why is this Apple's job anyway?
Re:WTF? (Score:1)
"The first thing you're seeing here is a merger of two different industries with different ideas of launching products," Ron Garriques, president of Motorola's mobile phone division told analysts and reporters at a news conference at the CTIA U.S. wireless show in New Orleans.
"Steve's perspective is that you launch a product on Sunday
Re:WTF? (Score:2)
Referring to Apple's CEO, Garriques quipped: "Steve's perspective is that you launch a product on Sunday and sell it on Monday." Motorola, by contrast, launches product only when it's ready to go on the market, he said.
I'm still trying to make sense out of that given that Motorola is blaming Apple for the delay.
Re:WTF? (Score:2)
The anouncement is.
Motorola is blaming Apple, when the fact is; they would have announced the product and not been able to ship it for months.
Re:WTF? (Score:1)
This is all a smoke screen (Score:5, Funny)
Re:This is all a smoke screen (Score:2, Insightful)
In other words (Score:3)
Now even worse , as they are not getting any free advertising they are delaying the phone and stabing a potentialy large profit in the foot , Has anyone told them apple make verly little profit on Itunes and make most of it from hardware sales
Revenge (Score:2, Interesting)
Re:Revenge (Score:3, Interesting)
You do understand that Motorola dragging its feet was in revenge for Apple killing of the Mac cloning program, right? Moto did have a clone line (using the "Tanzania" mobo, IIRC) and they invested some serious R&D capital into the StarMax product series. They didn't even get the buyout offer Apple provided to Power Computing. As a result, Moto refocused their PowerPC processor line towards embedded system
Re:Revenge (Score:2)
Re:Revenge (Score:2)
(probably not much different from today where Apple has dropped them as a supplier, but my point is that each depended on the other)
Re:Revenge (Score:1)
The real reason the G4 couldn't get it up is that prior to Freescale's spin-off, Motorola's chip division was poorly managed and poorly funded-Intel and AMD hir
Re:Revenge (Score:1)
Re:Revenge (Score:3, Informative)
Re:Revenge (Score:1)
Also Motorola works in distinct business units; it'd be like shunning IBM from offering consultation on your mainframe setup because five years ago your Thinkpad got 8 dead pixels all of a sudden.
Older article (Score:5, Informative)
This article claims that Apple stopped Motorola from showing the phones. An article on Heise News even claims journalists were kept from making photos of the empty space where the phones were supposed to be presented.
Re:Older article (Score:1, Offtopic)
Re:Older article (Score:2)
So, getting back OT, since they were built out of telephone exchange parts, they would be almost possible to encode very low quality mp3 (or AAC). With a 1000 characters per second speed, that's about 8kbps encoding. Hmmm, dig that crackle, man.
too much complexity in the first place (Score:3, Interesting)
I also want it to have nothing more than what I need to do that task as well. I guess I wont be buying any of these phones. Seriously, whats wrong with a phone being.....a phone?
Re:too much complexity in the first place (Score:2)
Same thing that's wrong with a web browser just being a web browser (not email client, file browser, PIM...). That is nothing.
Of course I'm one of those heretics who watches TV on a television, listens to music from CDs played through a stereo system and thinks that photo albums are something you put on a shelf to gather dust, instead of just doing it all on my computer.
Re:Here is a good reason... (Score:1)
The Marketing Genius of Motorola (Score:5, Insightful)
Motorola complaining about how Apple markets? Need anyone remind Mr. Garriques that the Apple brand, which just had its most profitable, highest revenue-generating quarter in the company's entire history, has achieved the status of cultural icon and introduced one "it" product after another since Jobs' return?
Nevermind the fact that Motorola's current line up is, on an economy of scale, as unwiedly, unattractive, unimaginatively-designed and poorly built as the DPC-550 flip phone they introduced some ten years ago.
Garriques has missed the point. Jobs' approach is right (big surprise).
The more advance notice you give of a product offering, the more the momentum dies down when the product is actually available--especially if you aren't ready to deliver. Apple learned this lesson the hard way in the mid-90s when the first PowerPC Macintoshes were not being delivered in time to meet demand.
Apple has taken numerous steps to ensure sustained growth... one of these is delaying marketing until the product arrives. Then they blitz... Doing it the other way around, you're banking everything on that first week. Now people know it's out there, big deal.
When Apple has a great idea, what they want to do is create yet another cultural phenomenon. One way to do this is to rely heavily on word of mouth to generate buzz... Do you see ANY other computer manufacturers inserting logo stickers in their packaging? Do you see anyone driving a car with a Windows or Dell sticker on the rear windshield? You'll see it with Apple owners all the time (myself included). Why? Because since the days of Guy Kawasaki and the EvangeList, evangelizing has always been one of Apple's marketing strongholds... it has to be backed up, of course, by good product.
Dell isn't an amazing piece of machinery, it's a discount box... Naturally, who the hell cares to advertise they own a Dell? Owning a Dell certainly doesn't signal that you have, indeed, arrived. It just means you're cheap.
Another thing... Apple's stores... walk by... do you see how it works? Huge glass windows, uncluttered real estate... white backdrops against which the products stand out like fashion displays.... People are magnetized by it and go in. Make no mistake, every element of the Apple Store design was pretty carefully conceived to maximize marketing potential.
Want a PC Clone? Go to Best Buy and search for it amidst a sea of heavily cluttered displays with unknowledgeable people who don't know the damnedest thing about computers. So there you are.
Apple builds an experience, and they want to keep building it. You know... I never would have thought it, but the first time I was peeking into a Mercedes at the Mercedes-Nissan dealership that serviced my Nissan, the salespeople knew exactly what they were doing when they handed me the keys to an $80,000 S-class sedan with only these words, "Just bring it back before we close." That's all it took... I was hooked by the experience of driving that thing and could never be the same. Next car I got was a Mercedes C240 with a very competitive lease. Why? Oh, come on... they know I'll be back for more.
So does Apple.
Re:The Marketing Genius of Motorola (Score:2)
Re:The Marketing Genius of Motorola (Score:1)
Re:The Marketing Genius of Motorola-revised reply (Score:1)
Was your wife in sales? As an avid German car enthusiast, I've gained comprehensive knowledge of th
Re:The Marketing Genius of Motorola-revised reply (Score:1)
That isn't what I'd call a fundamental difference because the way the engines work and interact with the throttle and braking systems is, by and large, th
Re:The Marketing Genius of Motorola-revised reply (Score:1)
Re:The Marketing Genius of Motorola-revised reply (Score:1)
Feck off, Moto (Score:1, Insightful)
Given the fact that every time I see a Motorola advert I want to smash the thing with a brick, but iPods are so trendy that no-one even says "mp3 player" when "iPod" will do, this is rather like Lada complaining about Rolls Royce's build-quality.
Motorola. . . irked? (Score:5, Insightful)
Two-faced apple (Score:2)
OTOH we have been hearing about Nano-ITX for TWO years now and VIA is still not shipping.
But phones ARE different ... (Score:3, Insightful)
why Motorola is complaining... (Score:5, Insightful)
The wireless companies take time to react to things. They are slow. They need to know about a product well ahead of time so that they can develop their marketing materials, do studies to determine the proper price point, and work out any implementation details on their networks. So Motorola normally gives them a several month lead time on new products so they can get ready.
Apple, on the other hand, sells to you and me. We don't need prep time to buy an iPod, we just buy one.
The thing is, in this market, end-user customers are a tiny, tiny fraction of the total market. Unless and until the big cellular carriers are selling this phone, Motorola just isn't going to move very many. The 'announce Sunday, ship Monday' culture simply DOES NOT WORK for their customers, the people who buy 98% of their product. Without that long lead time and solid coordinated pushes from the wireless carriers, an iTunes phone won't sell well. By the time the channel is really ready to start pushing them, the initial buzz will be all gone, and the product may never do well.
This is a case, I think, where Motorola is right to be upset with Apple. Apple, however, may not care. An announcement today of products available in the summer may impact THEIR sales as people delay purchases. So this move is likely in Apple's best immediate interest. It's a big problem for Motorola, and may have a bad long-term impact on Apple due to fewer iTunes customers.
Apple may be becoming a bit dangerous to partner with.... it'll bear watching.
iTunes Phone Delayed. How To Pay Carriers? (Score:2, Informative)
"Innovators Do It Innovatively" (Score:4, Interesting)
The thing is that Motorola doesn't do a whole lot of innovating. They do a whole lot of embracing and extending. There is a completely different phylosophy at work:
Embrace and Extend model:
(1) wait for an innovation
(2) wait for market reaction
(3) reverse engineer competetive product
(4) profit by reduced R&D costs, fewer "oops" moments (a la Mac Cube, etc)
The key to this is to let the public know you will 'soon' have a product just as good or better than the innovator's, preferably at a lower cost.
Innovators Model:
(1) be first to market with a faster/better/cheeper way of doing something
(2) DRIVE market reaction (e.g. get early adopter testimonials, etc)
(3) build the product inhouse under high levels of secrecy to ensure (1)
(4) profit by first mover advantage (Netscape), free publicity and market cache of being the innovator (TiVo), and hopefully market domination (eBay, iPod).
The key here is to surprise the market, and competition, with your product. Ususally, Innovators don't have the manufacturing/distribution capacity to deliver mass quantities on day 1 anyway. Because the product or service is innovative, the customer really needs to see it and use it to perceive the value.
So merging an innovator with an embracer yields this Apple/Motorola conundrum. Just weight the Pros and Cons of an early product announcement:
Pre-availability Announcement:
Pros
- Media exposure (free publicity)
- Market reaction to better guage demand
- Price point reaction to better guage promotions
- Use of the above to negotiate deals with Carriers to sell the phone
Cons
- Media exposure will be lower when product is released
- Competitors get sneak-peek at what is coming
- Impulsive customer base (young adults) may find their appetite has changed once product is available
- Loose the impact/anticipation of an "unveiling"
Plus, in this cell phone market, products promissed and then delivered half baked or way late (Sprint's Bluetooth Sony Ericsson T810 or whatever that was less than expected) really drive customers away.
Forgot part of the process (Score:3, Insightful)
[Steve Jobs'] perspective is that you launch a product on Sunday and sell it on Monday,
They left off the last step. It should be: Launch a product on Sunday, sell it on Monday, actually ship it to the customer two months later.
I love my Mac, but c'mon, pratically every new Apple product launch is accompanied by a long waiting list for said product immediately afterwards.
I read this totally differently... (Score:5, Insightful)
As I saw it, Motorola was planning to heavily pre-market these phones. That is, announce them and show them off long before they were ready to be sold.
Then Apple said, "Don't do that." They didn't want hype surrounding something that wasn't even available yet. This is something Apple has been moving away from.
So, really, Moto was going to announce these too soon, and agreed not to based on Steve's feedback. That's totally different from what this post implies.
what exactly is their objective here? (Score:2)
so, what're they trying to get to? is motorola trying to delay the marketing more? if they recognize that Apple doesn't push products until they're pretty much available (with some exceptions), is it that big of a logical leap to realize that making the product available later is going to make the marketing available later, too?
A few possibilities (Score:2)
2) Jobs is used to selling to a built-in audience clamoring for new product
3) Jobs knows something about the future of iTMS that Moto and we don't (e.g., it won't survive the labels' greed)
Motorola Take *FOREVER* (Score:3, Insightful)
A couple of years ago one of my very good friends was hired as part of the small team designing new phones for Moto when they realized they were losing market share because their phones basically sucked. Even he didn't know when the v600 was actually going to ship, and he helped design the damned thing!
Differences in marketing between consumers and phone carriers aside, Motorola has a horrible history of delivering their products late. Past performance would indicate that they are shifting the blame to Apple in this instance even though they have no idea when their product will truly be ready.
Maybe Moto's phones don't meet Apple's standards? (Score:1)
One word "G4" (Score:2)
Delaying this thing purposefully for revenge on Motorola for leaving Apple high and dry with the languishing G4 processor seems most Jobsian to me.