akpoff writes "Have you ever made a promise while in tech-support hell to let everyone know how bad the product is? The Neistat brothers followed through after the batteries in an iPod died and Apple told them it would cost US$250 to replace them. The tech rep told the guys they might as well buy a new iPod. The brothers thought differently and made a movie showing how they got the word out in a large metro area. Of course it was made on a Mac with iMovie." Their statement is a bit misleading: many people have iPods that have lasted a lot longer than 18 months (the iPod was released over two years ago). But the batteries don't last forever. What is their life expectancy? Does Apple notify consumers of a life expectancy?
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