Apple Posts Slot-Loading Drive Update 53
K-dog writes "Apple has posted a firmware update for the slot loading combo drives in Xserves and PowerBooks. 'This update installs new firmware on PowerBook and Xserve Combo drives. The update prevents Combo drives from intermittently failing to eject discs. It's recommended that you install this update to ensure that your Combo drive avoids this problem.' It's kind of ironic that I spent an hour on the phone with Apple trying to get one of our new 12" PB to eject!" I have a new-ish PowerBook G4/867, with a Combo drive, and it reports, "This hardware does not require this update." I wish Apple would be more specific about what systems this is actually for. Or maybe what the problem is.
Use the force (Score:5, Funny)
*Waves hand*
"There is no problem with your computer"
You:
"There is no problem with my computer"
Apple Tech:
"This isn't the update you're looking for"
You:
"This isn't the update I'm looking for"
Re:Use the force (Score:1)
Re:Use the force (Score:1)
The problem is not just on slot loading drives (Score:4, Informative)
The best way I have found to deal with it is to go into the Terminal and manually view the files from there, and use umount to unmount the disk, and then eject the CD by using the eject button in the now-crippled iTunes.And I still get a message saying that I have not ejected the disk prooperly.
A really big pain to use a CD.
But I still prefer my Mac over ANY OS from the borg.
Re:The problem is not just on slot loading drives (Score:2, Informative)
The other thing to remember about ibooks and pbooks is that you have to hold the eject button down for close to a second for it to work. I think this was a conscious design to make it less likely that you'll hit the ejec
Re:The problem is not just on slot loading drives (Score:2)
I've since had simillar symptoms with another CD - this one has a hidden track at the start of the disc.
I'm sure that a firmware update could resolve these issues too.
Curious about alternative... (Score:2)
open
My question is, is the CD in question listed in in the Volumes directory? If so, does open
work, and open a Finder window? If so, can you right/ctrl-click and choose Eject? I know you can do all of that using a standard CD, but haven't had any problem CDs I can try it on. I have a feeling it won't, but you didn't specify what path you use to view the files, if it is through Volumes or thr
Not quite ironic, is it? (Score:2, Informative)
Re:Not quite ironic, is it? (Score:5, Funny)
It's not his fault. He probably learned what "ironic" means from [reallyrics.com]
Alanis Morissette.
Re:Not quite ironic, is it? (Score:1)
The Gift of the Magi. [auburn.edu] (the Gutenburg Project)
If there's a greater master of irony than O. Henry, I want to know about it. (Though Spider Robinson is also a great master!)
Re:Not quite ironic, is it? (Score:2)
Yeah, that usage note kinda bugs me.
The usage note strongly implies that for something to qualify as irony, it should suggest "particular lessons about human vanity or folly." But the definitions of "ironic" and "irony" make no such implication.
So would this incongruity qualify as irony?
Re:Why is this newsworthy? (Score:4, Insightful)
Simple (Score:2, Insightful)
Re:Why is this newsworthy? (Score:1, Flamebait)
In 1997, most of the Slashdot crowd used Windows, but they wouldn't admit it.
In 1999, many of the people commenting used Linux. Well, probably only some of the time. But some of the most vocal Slashdot supporters were the biggest supporters of Linux.
Linux, however, only appealed to a small audience here on Slashdot. It lacked the hardware and software support that most Slashdot users wanted.
Most of Slashdot at the time was "Closet Windows" users. They re
I'm different (Score:1)
Huh? (Score:2, Insightful)
.....
I wish Apple would be more specific about what systems this is actually for. Or maybe what the problem is.
Where's the confusion about what the problem is, or what systems are affected? Sounds like a number of slot-loading combo drives used in Xserves and PowerBooks have a problem with intermittently failing to eject discs. After reading the 3 sentence bit about this issue
Re:Huh? (Score:5, Informative)
I have a PowerBook with an internal slot-loading Combo drive. Therefore, it should be for my computer. It is, apparently, not. How are you confused as to why I am confused?
As to what the problem is, I mean specifically, what the problem is, and what they did to address it. "A firmware issue" is not very specific. Is it because the latch won't open, a problem I had? Or is it because of a communications problem with the PowerBook? I want specifics. Apple rarely provides them.
Re:Huh? (Score:5, Insightful)
First, in this case, the answer may very well be instructive as to why it does not run on my computer, despite Apple saying it is for my computer.
Second, if I know more of the symptoms, I can diagnose problems better. If someone comes up to me and says their CD won't eject, and gives me several symptoms, I cannot say if this would fix it, or if it should have fixed it, since the symptoms beyond "won't eject" are a mystery.
Third, I want to be able to better evaluate how well Apple has a hold on this situation, for my own personal buying choices.
There are plenty of good reasons.
They're really only of use to Apple HW engineers
That is false.
Re:Huh? (Score:2)
I fail to see how this is in any way related to my saying that Apple should provide that information to the public, but thanks anyway.
Re:Huh? (Score:2)
Re:Huh? (Score:2)
IMPORTANT If you are currently unable to eject a disc from your drive, you can't use the update application to update your drive firmware. If you have tried all methods of ejecting discs as described in your user manual, you may need to contact AppleCare for service.
Re:Huh? (Score:3, Interesting)
Re:Huh? (Score:4, Insightful)
Right. Why is it so hard to tell us which systems it applies to before downloading it? Maybe a link to an "advanced" document if they don't want to confuse people who wouldn't understand it.
As for specifics, how long have you been using Macs?
I dunno, over 15 years.
I'm having a hard time remember any time Apple gave a detailed answer to a hardware problem.
Yes, exactly. And it is annoying.
Re:Huh? (Score:3, Insightful)
Re:Huh? (Score:2)
Sure, all of what I asked to know would be confusing for most users; I suggest a link to a separate document with more detailed information.
And I was, like ? heh? (Score:1, Redundant)
Irony... (Score:1)
Given that there was obviously a problem with the slot-loading drives on these computers, it doesn't seem at all ironic that you would spend time working with tech support to solve that problem. Not just not ironic, but downright likely.
Re:Enough! (Score:2, Insightful)
Specific drive (Score:5, Informative)
The firmware update is for newer Powerbooks and Xserves that use the Matshita CW-8122 combo drive. It updates the firmware to version BA21. Previously used combo drives are not affected by the update.
Check out xlr8yourmac [xlr8yourmac.com] for further info and reports about the firmware update.
Re:Specific drive (Score:2)
Give me more firmware (Score:1, Insightful)
Re:Did anybody see this: (Score:1)
Physicsnerd
"Physics is like sex, sure it may give some practical results, but that's not why we do it" - Feynman
No manual eject (Score:1)
Ahh.... makes me yearn... (Score:5, Funny)
For those of you who don't remember/know, an ejectrode was a device (usually a stretched out paper-clip) that was used to manually extricate floppies out of their drive when they refused to pop out themselves. This was done by pushing the ejectrode into the small hole beside the floppy entrance, as there was no manual ejection button like on most modern floppy drives.
It was pretty funny, because you would see a few of those around any mac office (at least around our office in the mid 90's), and you knew EXACTLY what they were for.
It's too bad that the Combo drives have no such feature.
What Apple could have done..... (Score:1)
I spent an hour on the phone with some chick at apple who had me hold down the mouse button at startup, hold dow the eject button at startup, Zap the PRAM, Reset NVRAM, Reset all parameters, reset the PMU, startup into the boot loader and try ejecting, and even load open firmware and type the command "eject cd". The Firmware told
Re:What Apple could have done..... (Score:1)
Oooh yes! (Score:1)
Thank you Apple, and please, please, release many more firmwares...
Zone free drive comming soon ? (Score:1)
Plus the firmware is inside the app
This could be a good path to start modifying that patch so it can change the RPC setting on the drive
(maybe also to remove restrictions, like enable RW dvds, stuffs like that)