HP Updates Firmware, Blocks Its Printers From Using Cheaper Ink Cartridges from Rivals (telegraph.co.uk) 212
Hewlett-Packward printers recently got a firmware update that "blocks customers from using cheaper, non-HP ink cartridges," reports the Telegraph:
Customers' devices were remotely updated in line with new terms which mean their printers will not work unless they are fitted with approved ink cartridges. It prevents customers from using any cartridges other than those fitted with an HP chip, which are often more expensive. If the customer tries to use a non-HP ink cartridge, the printer will refuse to print.
HP printers used to display a warning when a "third-party" ink cartridge was inserted, but now printers will simply refuse to print altogether.
The printer company said it issued the update to reduce the risk of malware attacks, saying "third-party cartridges that use non-HP chips or circuitry can pose risks to the hardware performance, print quality, and security." It also said it used regular updates to improve its services, such as introducing alerts for some customers telling them when their ink is running low. However, according to HP's website, the company also blocks the use of rival cartridges in order to "maintain the integrity of our printing systems, and protect our intellectual property".
Outraged customers have flooded social media with complaints, saying they felt "cheated" by the update. HP ink cartridges can cost more than double the price of third-party offerings... Some customers can choose to disable HP's cartridge-blocking feature in the printer's settings, HP said, but it depends on the printer model. Others will be stuck with a printer that only works if they commit to spending more on ink cartridges approved by HP.
HP printers used to display a warning when a "third-party" ink cartridge was inserted, but now printers will simply refuse to print altogether.
The printer company said it issued the update to reduce the risk of malware attacks, saying "third-party cartridges that use non-HP chips or circuitry can pose risks to the hardware performance, print quality, and security." It also said it used regular updates to improve its services, such as introducing alerts for some customers telling them when their ink is running low. However, according to HP's website, the company also blocks the use of rival cartridges in order to "maintain the integrity of our printing systems, and protect our intellectual property".
Outraged customers have flooded social media with complaints, saying they felt "cheated" by the update. HP ink cartridges can cost more than double the price of third-party offerings... Some customers can choose to disable HP's cartridge-blocking feature in the printer's settings, HP said, but it depends on the printer model. Others will be stuck with a printer that only works if they commit to spending more on ink cartridges approved by HP.