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Submission + - AppleCare tells users "you're on your own" (

Dominare writes: TFA: "A confidential internal Apple document tells the company's front-line support people how to handle customers who call about malware infections: Don't confirm or deny that an infection exists, and whatever you do, don't try to remove it."

So basically, now that Macs have their own equivalent of XP Antivirus the best you can hope for is to be pointed at the store where you can buy something that may or may not fix your problem.... nice.

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AppleCare tells users "you're on your own"

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Do not simplify the design of a program if a way can be found to make it complex and wonderful.