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Apple

Apple ID Lock-Out Affects Macs, iPhones, iPads, and iCloud Services (indiatimes.com) 41

An anonymous reader shared this report from the Times of India: Several Apple customers were inexplicably locked out of their Apple ID accounts Friday evening in a major service disruption, forcing them to reset their passwords across all devices and services. According to user reports on social media, the widespread outage began around 8 p.m. ET. People complained that they were abruptly signed out of their Apple IDs on Macs, iPhones, iPads, and other Apple devices.

When attempting to sign back in with their existing passwords, they received an error message preventing access... To regain access, users had to go through Apple's account recovery process to reset their Apple ID passwords. However, many reported difficulties even completing the reset process initially due to high demand...

The outage affected iCloud services like iCloud Drive, iMessage, FaceTime, and the App Store. Third-party apps and services that integrate with Apple ID sign-in were also disrupted for those impacted.

Apple ID Lock-Out Affects Macs, iPhones, iPads, and iCloud Services

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  • Make it so no one can get to your documents. Not even you.

    • Based on my experience with some "security" people, this is what they actually believe.

      They mistake inconvenience for security. Seen some systems that punish a legitimate mistake by legitimate users while allowing a huge bypass for malicious users, because it "looks more secure".

  • by aaarrrgggh ( 9205 ) on Saturday April 27, 2024 @06:59PM (#64430094)

    I really wish I could use NextCloud to completely replace iCloud. Full device backups, functional photo synchronization across devices, maybe even a centralized recovery system. All bordered by a VPN of course.

    I actually heard of a friend losing everything through something that sounds quite similar to this issue a couple weeks ago. They lost complete access to their AppleID, which can be a real pain in the ass if you have bought into the ecosystem.

    I also really need to figure out a good backup solution for the passwords/keychain app; there are far too many auto-generated passwords that are only saved on the device/cloud.

    • I use rsync and syncthing to do those.

      I happen to generate all my scripts out of puppet modules with reflection but for just a few devices you can absolutely roll it by hand.

      • I use bitwarden for my passwords, at least - admittedly it is their cloud-based service, but I regularly dump a copy to an encrypted sparse disk image I keep locally (something you can't really do with Apple's Keychain).

        It was painful getting 15 years worth of passwords moved out of Apple's Keychain, but ultimately worth it. The bonus is not only platform independence, but also a significantly superior tool.

        I am a bit confused by the reporting here, though - it would be annoying, but given Apple doesn't do

      • Any solution for password backup? Everything else *can* be done, but has been clunky for me-- things like the initial sync can be done out-of-band, but a big dump of photos or similar task can quickly overload the WebDAV capabilities from my experience.

        • I use keepassxc, and the file is "just another file" in the storage solution. I see no value in treating passwords as needing a bespoke data storage solution when the security can instead be layered on top of a common storage solution.

    • I try to follow the 3-2-1 backup rule. 3 copies of my data (working and two backups) with backups on two different storage devices with one off site. (OK, I'm a bit loose with that last one.)

      I use a drive image backup program (AOMEI Backupper, Acronis True Image, Clonezilla, etc) by booting from a Hiren's Boot CD image. The advantage of doing a full disk image is it captures all my installed programs, licenses, registry information, data files, drivers, screen layouts, etc into one image. I can use that

      • Windows has had block-level backup since windows 7. No need to use an external tool.

        • True, it used to have one. It was deprecated in Win10 version 1709. It's not something I would rely on to backup, restore, or extract files if you are using Win10, Win11, or any newer version.

          System Image Backup (SIB) Solution == This feature is also known as the Backup and Restore (Windows 7) legacy control panel. For full-disk backup solutions, look for a third-party product from another software publisher. You can also use OneDrive to sync data files with Microsoft 365. https://learn.microsoft.com/en... [microsoft.com]

          I also don't remember if you can extract single files from the backups. I seem to remember it was an all or nothing image.

          • > t was deprecated in Win10 version 1709

            I am on latest win10 pro and still have win7 block level backup.

            > I also don't remember if you can extract single files from the backups. I seem to remember it was an all or nothing image.
            It depends how you set it up. You can do full disk image + files and folders or just image. If doing just image, then you need to restore the full image, you are correct.

            • Good to know. I'm also reluctant to install software if there is a built-in utility that can do the same thing. Thanks for the info.

              • You are welcome. I am the same way. The more people that use it, the less chance it really goes away !

    • I convinced my girlfriend to abandon Apple after she saw the mess created when she tried to cancel her paid Apple Cloud subscription.

      Nothing was technically lost, but the system tries hard to make you think everything is gone. All your docs among other things just disappear or stop working. You can find your docs in some weird cache folder, so all was good. But the whole experience taught her why the Apple ecosystem is trash. Now she's on Android.

      Her phone bill also went from like $150/mo to something like

  • It hit me. (Score:4, Interesting)

    by Yaztromo ( 655250 ) on Saturday April 27, 2024 @08:18PM (#64430182) Homepage Journal

    It hit me right in the middle of a FaceTime call. Lost the call, was logged out of everything, and was then required to change my password. Wound up getting locked out, and had to use my wife’s iPhone to get an account unlock code from Apple. Changed password, and then had to go through all my devices to update the password to get back in.

    Didn’t take up as lot of time, but really wasn’t something I wanted to have to deal with when it happened. But both my wife’s and my daughters Apple accounts were unaffected.

    Yaz

    • by mjwx ( 966435 )

      It hit me right in the middle of a FaceTime call. Lost the call, was logged out of everything, and was then required to change my password. Wound up getting locked out, and had to use my wife’s iPhone to get an account unlock code from Apple. Changed password, and then had to go through all my devices to update the password to get back in.

      Didn’t take up as lot of time, but really wasn’t something I wanted to have to deal with when it happened. But both my wife’s and my daughters Apple accounts were unaffected.

      Yaz

      It's just a reminder that when you're just renting, Apple owns everything and are just letting you use it.

      • It's just a reminder that when you're just renting, Apple owns everything and are just letting you use it.

        For the record, I wasn’t locked out of using any of my systems - only from using any of Apple’s online services. My Mac, iPad, and iPhone continued to work just fine and continued to allow me to run whatever applications I wanted.

        Given that, you could apply your silly statement to every online service in the world, including here on /.

        Yaz

  • I guess this would suck if you were in line at a brick and mortar store trying to check out...

    This is why cash can never die, it is simply the best OG backup.
  • I'm so glad I got off the Apple bandwagon when they started ignoring the Mac for iPhone.

    I actually had linux running on my MBP for a while before buying a PC laptop to when it was time to upgrade.

    Every convenience feature is potential spyware when they could have done it cryptographically secure from the beginning.

    I actually had a good chat with on-staff cryptographers back in the 90's. This one gal was a genius at elliptic curves

    Those were the days.

  • The idea that all devices should require a internet connection, always to work is a bad idea. I hope this always online connected needed for device to work stops soon. It has to stop. Since this can't go on as is.

  • Too much these days is against the idea of anyone owning their computers.

A rock store eventually closed down; they were taking too much for granite.

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