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Apple Your Rights Online

Apple Will Open the iPhone To Repair With Used Parts (theverge.com) 23

Apple is finally making it easier for users to repair their iPhones with used parts. From a report: In an update on Thursday, the company announced that this fall, owners of "select" iPhone models will be able to repair their devices with used, genuine parts while retaining full functionality. When repairing a phone, Apple requires iPhone users to go through a process called parts pairing, which makes them match the serial number of their device to that of a new part sold by Apple. If a user replaced a part with an aftermarket or used component, the iPhone would display pesky notifications saying that Apple isn't able to verify the newly installed piece. In the case of Face ID and Touch ID sensors, the part might not work at all. This change should do away with these notifications for used parts, as Apple says "calibration for genuine Apple parts, new or used, will happen on device after the part is installed." It also means users and repair shops will no longer have to provide the serial number of the device they're fixing when ordering most parts from the Self Service Repair Store.
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Apple Will Open the iPhone To Repair With Used Parts

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  • will shops be allowed to stock parts? Will apple let them order them with not needing to sign the contract that says that apple must be able to audit your books?

    • will shops be allowed to stock parts?

      It seems so. From the summary: " It also means users and repair shops will no longer have to provide the serial number of the device they're fixing when ordering most parts from the Self Service Repair Store."

      Will apple let them order them with not needing to sign the contract that says that apple must be able to audit your books?

      Shops will likely still have to maintain agreements with Apple. For example to work within Apple's rules to prevent the re-use of parts from stolen phones.

      In the past such agreements have not been burdensome. Back in the day a friend had an Apple dealership just to get access to official parts. He s

  • by uarch ( 637449 ) on Thursday April 11, 2024 @11:10AM (#64386736)

    How are they preventing this from creating a new market for stolen phones.

    (Chop shops for phones??)

    • by Registered Coward v2 ( 447531 ) on Thursday April 11, 2024 @11:16AM (#64386746)
      Apple is making activation lock work on parts so a stolen phone with activation lock will be harder to part out; making them worth a lot less. Per TFA:

      At the same time, Apple is also getting more serious about tracking used iPhone components. The company announced that it will extend its Activation Lock feature, which is supposed to prevent thieves from using a device that’s lost or stolen, to iPhone parts. “If a device under repair detects that a supported part was obtained from another device with Activation Lock or Lost Mode enabled, calibration capabilities for that part will be restricted,” Apple says.

      No doubt there will be ways to bypass that but will make it harder and thus less attractive to may thieves.

    • Years ago I purchased a used iPhone 6S for one of my kids. What could go wrong with a cash transaction at Starbucks from AL?

      Months later I went to the Apple store for a battery replacement. They said "you should not have this phone, we need to investigate further". A few days later they performed the repair and returned the phone to me. We tried to find out what happened but our friends/neighbors who work at Apple could either not discover anything or tell us anything.

      That was my last used iPhone purchas

    • by mjwx ( 966435 )

      How are they preventing this from creating a new market for stolen phones.

      (Chop shops for phones??)

      I think they'll find a way to ensure that only used parts supplied by Apple will work. This is what the Auto industry would do if we hadn't nipped it in the bud years ago (but they're trying anyway).

  • ...is still illegal in the EU.

  • As one guy on Twitter said: "Rest in P*ss"

  • Bring your iPhone to an Apple Store for any repair, and they will insist that they also need to replace all the covers, screen etc. if there is the slightest scratch on them, because their they are obliged to give you back your phone in "perfect condition", and not proceed with the service if you refuse, akin to a car mechanic who would refuse to repair your engine if you did not agree to also replace the bodyworks of your car with brand new ones. Samsung also pulls off that sort of sh*t. As long as they're

    • If the display has cracks they have to replace it since they open the display to get to the internal part you want to repair. If thereâ(TM)s marks on the body that doesnâ(TM)t hinder the display to be opened then itâ(TM)s fine too. But if they think that the display will break when they open it because you damaged itâ(TM)s good service to tell you about it, I mean you donâ(TM)t want the phone back with something else broken, right?
    • they are obliged to give you back your phone in "perfect condition"

      Granted it was a few years ago, but that doesn't jive with my experience at all. I had an Apple store replace the battery on my iPhone 8 under warranty, and they gave me the phone back looking like it had been pried open with a butter knife. Upon pointing out to the "genius" that I'd brought the phone in flawless condition and now it was all dinged up, they agreed to order a replacement (there were no replacements in stock at the store).

      My 13 mini is getting to the point where it needs a battery and I'm j

  • ...how kind of them! What a wonderful company they are to allow people to repair stuff that doesn't belong to them anymore.
    • Can you please parse your post for me? Are you saying Apple is allowing people to repair their own products? Or allowing them to repair stolen products? Or are you pointing out the product doesn't belong to Apple once they sell it?

      In any case, passive aggressiveness aside, do you agree it's a good thing?

  • FTA:

    Apple doesn’t specify which iPhone models will be supported this fall, but the company told TechCrunch it will be the iPhone 15 and later.

    So, each year or two, Apple will up the supported models for this program and anyone that wants to repair their phone with used parts will needs to have a new phone, while used parts are scarce?

  • by RitchCraft ( 6454710 ) on Thursday April 11, 2024 @04:21PM (#64387606)

    I'll believe it when Louis Rossman backs it. Until then it's all FUD.

  • I don't want my iPhone repaired with used parts though.

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