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Apple Watches and iPhones are Placing Dozens of False Distress Calls About Skiers (yahoo.com) 124

Dispatchers for 911 emergency calls "are being inundated with false, automated distress calls from Apple devices owned by skiers who are very much alive," reports the New York Times: "Do you have an emergency?" [911 emergency dispatcher] Betts asked. No, the man said, he was skiing — safely, happily, unharmed. Slightly annoyed, he added, "For the last three days, my watch has been dialing 911."

Winter has brought a decent amount of snowfall to [Colorado]'s ski resorts, and with it an avalanche of false emergency calls. Virtually all of them have been placed by Apple Watches or iPhone 14s under the mistaken impression that their owners have been debilitated in collisions. As of September, these devices have come equipped with technology meant to detect car crashes and alert 911 dispatchers. It is a more sensitive upgrade to software on Apple devices, now several years old, that can detect when a user falls and then dial for help. But the latest innovation appears to send the device into overdrive: It keeps mistaking skiers, and some other fitness enthusiasts, for car-wreck victims.

Lately, emergency call centers in some ski regions have been inundated with inadvertent, automated calls, dozens or more a week. Phone operators often must put other calls, including real emergencies, on hold to clarify whether the latest siren has been prompted by a human at risk or an overzealous device. "My whole day is managing crash notifications," said Trina Dummer, interim director of Summit County's emergency services, which received 185 such calls in the week from Jan. 13 to Jan. 22. (In winters past, the typical call volume on a busy day was roughly half that.) Ms. Dummer said that the onslaught was threatening to desensitize dispatchers and divert limited resources from true emergencies.

"Apple needs to put in their own call center if this is a feature they want," she said.

Apple acknowledged this was occuring in "some specific scenarios," the Times reports — but a spokesperson also "noted that when a crash is detected, the watch buzzes and sends a loud warning alerting the user that a call is being placed to 911, and it provides 10 seconds in which to cancel the call."

But the Times points out that "skiers, in helmets and layers of clothing, often do not to detect the warning, so they may not cancel the call or respond to the 911 dispatcher."
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Apple Watches and iPhones are Placing Dozens of False Distress Calls About Skiers

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  • Because when I'm skiing in full gear I would:
    a) Be able to feel the watch buzz and beep under my jacket.
    b) 10 seconds would be surely enough to remove my gloves and other layers to get to my watch in time.

    Dumb Apple.

    • Because when I'm skiing in full gear I would:
      a) Be able to feel the watch buzz and beep under my jacket.
      b) 10 seconds would be surely enough to remove my gloves and other layers to get to my watch in time.

      Dumb Apple.

      Or... potentially smart Apple, when the company introduces its line of phone/watch compatible ski wear: iSkiHelmet, iSkiGloves, etc ...

      a) Create iProblem.
      b) Invent iSolution.
      c) iProfit !

    • I imagine Apple would find a fix if for each errant call, a fee of 10 grand is assessed./s And before people say whoa, can't do that, guess what happens if your home alarm sends too many false alarms? you guessed, you get a bill. I believe I get one free false alarm per year and then I get a bill for subsequent ones. I also get to pay 50/yr for the privilege of having an alarm to the local police dept. So an alternative might be for apple users to get a 50/yr fee to be able to have an automated system to pa
      • Or plan B - block the offending Apple IMEI numbers from being able to contact the phone net.
        "Apple devices have been blocked due to disruption of emergency services"

  • They're wearing it wrong? OK, that's a weak attempt at humor. However, the watch use case is not unreasonable, so it's on Apple to handle that use case. Apple seems to consider the incidence of false positives to be minimal. However, sometimes internal testing doesn't directly test integration with external (non-Apple) systems and the severity or criticality of that interaction. In the case of skiers, it seems that Apple should have designed the algorithm to suspect a false positive if the watch wearer

  • by OverlordQ ( 264228 ) on Saturday February 04, 2023 @07:07PM (#63265867) Journal

    Either they'll stop using their iShit devices, or they'll complain enough to Apple and they'll have to fix it.

  • Catch-22 (Score:5, Funny)

    by Ichijo ( 607641 ) on Saturday February 04, 2023 @07:16PM (#63265889) Journal

    That reminds me of how my Android phone went into a boot loop. First I thought it was a dead battery, but plugging in the charger didn't help. Then I suspected bad memory or bad storage. I managed to get it out of the boot loop but then it started calling 9-1-1. Of course it warned me first, but it wouldn't let me cancel. This happened twice before I figured out the problem.

    The problem was that the power button was flaky. The boot loop was because the power button kept powering the device on and off. Dialing 9-1-1 is what happens by default if you press the power button rapidly 5x in a row. And the power button has priority over the touchscreen, so if it's flaky you can't cancel the emergency call.

    I tilted the phone on its side with the power button facing down and transferred my data to a new phone. It's still on its side because I'm afraid to move it.

    • I tilted the phone on its side with the power button facing down and transferred my data to a new phone. It's still on its side because I'm afraid to move it.

      Have you though of using a hammer?

  • A single mems accelerometer strapped somewhat arbitrarily to someone's wrist can only give you so much information about the quantity you care about: the acceleration of the wearer's center of mass or of his skull.

    Feynman famously said that you're the easiest person for yourself to fool. And in this case, there actually *is* a pretty tight relationship between a swinging wrist during a normal gait and center of mass acceleration.

    And if all you see is the tightness of that relationship, you can easily fool y

  • by the 911 dispatchers ? Yes: it does cost. It also hurts others who genuinely call 911 and who are delayed.

  • Steve Jobs would have fired an entire department over this kind of thing.

    • Re: (Score:2, Insightful)

      by Anonymous Coward
      no he wouldn't, he would have ranted how it is the emergency services fault for not providing enough resources to deal with their false calls.
    • Who said it's out of beta? They should use some of the apple tax to pay for this.

    • by Bahbus ( 1180627 )

      I agree that it never should have left beta (assuming it was even ever considered to be in such state), but not that it's a gimmick. Google has had it since 2019 without issues.

  • This is how your devices get blacklisted from having such a broken feature...

    I get it, if it even saves one life - but what if it loses at least one other from spamming emergency calls?
    • That's not a real solution, that's just a band-aid, and a bad one at that. The problem isn't that the user is in a ski resort, the problem is that the watch is falsely detecting certain actions performed by the user as an automobile crash.

    • by Bahbus ( 1180627 )

      Google has had the feature since 2019 and hasn't had any issues, geofencing wasn't their solution so....

  • by cstacy ( 534252 ) on Saturday February 04, 2023 @11:35PM (#63266281)

    Help! I'm Skiing, And I Can't Shut Up!

  • by Miles_O'Toole ( 5152533 ) on Sunday February 05, 2023 @12:26AM (#63266331)

    "For the last three days, my watch has been dialing 911."

    So take off your watch when you're skiing, goof. Buy a cheap little GPS device of some kind if you're skiing so far off the beaten track you wouldn't be found by the ski patrol in a few minutes.

    • by thegarbz ( 1787294 ) on Sunday February 05, 2023 @05:22AM (#63266587)

      So take off your watch when you're skiing, goof.

      But then how will you know when it's time to meet your friends for apres-ski? I think it would be more reasonable to assume a watch could function as a watch than be forced to do without.

      Buy a cheap little GPS device of some kind if you're skiing so far off the beaten track you wouldn't be found by the ski patrol in a few minutes.

      Literally no one with a functioning braincell is using an Apple watch for this purpose. Ski patrol does not rely on emergency services telling them a GPS co-ordinate. The first thing any ski patrol would do is look for a transponder beacon of which there are many available on the market specifically for skiiers.

      • "Ski patrol does not rely on emergency services telling them a GPS co-ordinate. (sic)"

        Better let these people know they're doing it all wrong:

        https://www.holidayextras.com/travel-insurance/winter-sports/ski-with-mobile-phone.html [holidayextras.com]

        "If you're skiing off piste, get separated from your companions and end up in an accident, your phone can help others locate you and get to you fast."

        • They aren't doing it wrong. They are doing something completely different from what we're talking about: recovering lost, injured but otherwise capable people.

          In the meantime we're talking about crash detection, a feature to alert emergency services when you cannot. Please focus, and if you think taking a phone is some substitute for taking an emergency beacon off piste then you're an absolute moron who deserves your Darwin award.

          • You're very good at "making a distinction without a difference". You should offer classes...along with your other masturbatory time-wasting indulgences.

    • by Gimric ( 110667 )

      Or just turn off that specific feature?

  • My iPhone 14 went off when watching the new Avatar movie in 4D with all the motion of the chair. It really needs some work. E.g. looking up the GPS location of wherever the user is. If it's at a ski resort, an amusement park, or a movie theatre, then disable the feature. If it's on a road, then enable it.
  • "For the last three days, my watch has been dialing 911."

    You obviously know about the problem, so turn off that feature, or don't take your watch skiing. Hopefully, since you're aware of the issue, and are continuing to create problems, you're getting fined up the ass for abusing the E911 system.
  • by VeryFluffyBunny ( 5037285 ) on Sunday February 05, 2023 @04:45AM (#63266545)
    If you know you're about to engage in an activity in which your wrist makes rapid, sudden moves & changes in direction, there should be a setting on smartwatches to account for that. If it detects such movements, it should ask the user if they want to engage a different mode that's better suited to the conditions. Perhaps they could call it, "Wank mode." Something like a loud, stern, grating, nasal, female voice from both the watch & the paired phone that asks, "Are you masturbating?" To enable Wank Mode(TM), repeat the command, "Goway! Am baitin'!"
  • by quantaman ( 517394 ) on Sunday February 05, 2023 @11:17AM (#63266955)

    People who've had a ski crash typically aren't laying inert like a car crash victim might be. They're moving around a bit, and then within a minute or so, they're moving quite quickly again.

    So, if the watch user is still moving around (easily detectable by the acceleromater) extend the countdown to a minute. And if within that minute the person starts moving around quickly assume it's an athletic activity and they've simply resumed.

    If won't remove all the false positives, but it should put a pretty significant dent.

    Add to that the option of using the GPS to see if someone is on a road (where they might be in a vehicle accident) vs another setting where the collision setting might require different settings.

  • For the last three days, my watch has been dialing 911."

    The first time was probably a shock. "WTF is wrong with this watch?"

    The third time was probably one of the most embarrassing situations in the user's life, and would have most people tearing the watch off and removing its batteries until Apple supplies a bugfix.

    The fifth time was voluntary: a malicious desire to waste 911 resources. "Ha ha, I just called 911 again. Hopefully I was able to delay another caller."

    By the second day, I bet the guy was shaki

    • by Gimric ( 110667 )

      Or, look up how to turn if off?

      1. Open the Watch app on the paired iPhone.
      2. Check the bottom of the screen to make sure you're in the My Watch tab.
      3. Now tap on Emergency SOS.
      4. In the Crash Detection section, tap the toggle labelled “Call After Serious Crash,” and then confirm Turn Off.

  • When you are in a car accident, there is a shock that is noticed by the watch, then nothing. Call emergency services. If you are a skier getting into an avalanche, there is a shock, then nothing. If you are a skier, then there is a shock, then you get up, dust yourself off, go on skiing. So no notification because if you move after a sudden stop then things are alright.

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