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Desktops (Apple) Apple

Some Older Macs Reportedly Bricked After Installing macOS Monterey (macrumors.com) 145

macOS Monterey, released last week as the latest version of macOS, is bricking older Mac computers, rendering them unusable and unable to even turn on, according to a number of reports from users across social media and online forums. From a report: If this sounds oddly familiar, it may be because last year, with the launch of macOS Big Sur, similar reports surfaced about that update bricking older MacBook Pro models. Less than a year later, similar issues are now seemingly taking place once again. At least ten separate posts on Apple Support Communities contain users complaining that as they were attempting to update their Mac to macOS Monterey, the Mac went completely black and they're unable to turn it on. One post in specific includes several comments from users also reporting similar issues. Reports on Twitter are also plentiful.
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Some Older Macs Reportedly Bricked After Installing macOS Monterey

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  • Some Older Macs Reportedly Bricked After Installing macOS Monterey

    I hear cheese [wikipedia.org] can bind you when you get older ...

  • If there weren't a major OS update that many users were all installing at once would anyone have thought to notice ten older machines giving up the ghost when randomly installing, updating, or running ten different applications?

    Perhaps it is a real issue, but it's hard to tell without better numbers. Are the dead systems a spike above the usual number in that time period or does this only look like a problem because we're looking for a pattern that doesn't exist.
    • by AmiMoJo ( 196126 )

      It might be firmware updates. Apple does them often and there is always a risk of them failing.

      Since parts like the SSD are not removable or replaceable now the users really are SOL.

      • These are users installing on unsupported systems. They attempted to get around that requirement, causing their systems to brick. All on them.
        • by Sique ( 173459 )
          Not all upgrades work as Apple says. I was trying to upgrade the MacOS on my parent's old Macbook Pro to MacOS 10.13. The updater just throws an error and claims incompatibility, despite the hardware should be supported by 10.13.6. So it remains at 10.12.6 for the time being.
  • by leptons ( 891340 ) on Monday November 01, 2021 @01:34PM (#61948155)
    Apple strikes again!
  • Apple Park: (Score:4, Funny)

    by Sebby ( 238625 ) on Monday November 01, 2021 @01:45PM (#61948211)

    $6 billion+ dollar cost - bragged about via their event videos at every opportunity.

    QA expenditure at Apple: $0, obviously.

  • by oldgraybeard ( 2939809 ) on Monday November 01, 2021 @02:03PM (#61948309)
    The Monterey upgrade from Big Sur went fine. But after the install/reboot. Everything you did took 5-10 mins if it ever did happen. Start up safari 5-10 mins, close safari 5-10 mins, Notes every and App, start XCode never came up(had some things to do and came back the next day nothing not even a dot under XCode) but I could not shut the system down(without a force quit on XCode) because XCode was running.
    So after a week and going round and round. I create a Big Sur boot usb and went back to Big Sur, Tried to install XCode 12.5.1 and Bang not authorized on this version of macOS. I was running 11.6 and 12.5.1 ran fine. Now it install 11.6.1 and XCode 12.5.1 does not run anymore. Now I know what the 11.6.1 update was for.
    All I do is run XCode for development. Apple is such a pita for anyone that does anything real.
    • FYI my mac mini is on the list of supported models and has 16G of memory. Moral of the story is, Don't update Apple until you have plenty of time to kill.
      • Moral of the story is, Don't update Apple until you have plenty of time to kill.

        I know this isn't what you are referring to, but: My personal laptop is a 2015 MacBook Pro (Intel, obviously), while my work-provided machine is an M1 MacBook Air. OS upgrades on the Air take bloody FOREVER - much, much longer than the same update on the older Intel laptop.

    • by Kiliani ( 816330 )

      Well, macOS has served me well as my laptop OS for the past 20 years, alongside Linux on desktops. Never had an issue with major upgrades, but I know better than to stay on the bleeding edge of macOS (something you can do in Linux more easily, it seems).

      I always hang 1-2 major versions behind and only turn "current" whenever I get a new laptop because the old one becomes too slow. That seems to do the trick.

      I'd *never* upgrade right away. That seems rather crazy, I cannot remember a time when people did not

      • "hang 1-2 major versions" very true and great advice, I normally do. But with devices/apps in the field updating versions, Apple tends to force you to the most recent. And that is where I got hung up. macOS 11.6.1 was not out, iOS 15 was out with devices in the field updating. Xcode 12.5.1 could not build for iOS 15 I needed Xcode 13 which was out. But when I installed 13 it was disabled. So forced to try move to Monterey.
        What was not clear for me was once 11.6.1 came out I could install Xcode 13 on Big S
      • I always hang 1-2 major versions behind and only turn "current" whenever I get a new laptop because the old one becomes too slow. That seems to do the trick.
        Same.
        But since a year or so I use an external USB drive with a recent OS version. Just to confirm how super ugly the UI meanwhile is.

        No idea why they copied Googles "material design" (does anyone know why it is called that way? As it has nothing to do with "material" as in paper, leather, stone etc.)

  • by ctilsie242 ( 4841247 ) on Monday November 01, 2021 @02:14PM (#61948363)

    I wonder if this has to do with the T2 security chip on Intel based Macs. If the firmware upgrades gets fouled, it would require plugging into another Mac via a USB-C to USB-C cable and pushing a firmware update to the security chip.

  • incompetence (Score:5, Insightful)

    by jmccue ( 834797 ) on Monday November 01, 2021 @02:14PM (#61948365) Homepage

    With all the MAC fans here, time to burn some kama.

    This is just plain incompetence. Apple fully controls the hardware and software on their product. They should have been able to test this on all supported models and configs.

    At least Microsoft has an excuse due to the number of vendors they need to support.

    • The level of incompetence hasn't changed in 25 years.

      I remember when MacOS 8 was released, and half the machines at my university could no longer access the CD-ROM drives. Turns out, Apple "forgot" what brand of CD-ROMs they shipped in many of their computers and didn't include the necessary drivers. In fact, this was a very common problem with lots of hardware configurations. Some of our machines also didn't have sound, and some machines couldn't even boot the OS 8 install disc since the hard drives cou

    • They should have been able to test this on all supported models and configs.
      You are just silly.

      How do you test something on a few thousand hardware platforms?

      Keep in mind: the people with bricked Macs most likely used an Hex editor to change the installer program and let it install on tested, and found unsupported hardware.

      I did that sometimes myself, but not with OS versions but program Versions like XCode. No idea why Apple think XCode version X does not run - or most of all: can not be installed! - on Ma

    • by antdude ( 79039 )

      Everyone's QA is going downhill. They just don't care about QA. They're so cheap and use their users to test their stuff for free. :(

  • There's no fault from Apple here, people are just ... using it wrong ;) /s

    Yeah, I'm a Mac user, but there's no way in hell I'll install a new major release within a week of that release.
    I don't know why people do it - FFS, if you look at what Monterey brings to the table, it's a release aimed at people with multiple Apple devices for the most part.
    The vast bulk of the updates are all to do with integration across a "family" of devices.

    Why people rush to install "the latest greatest", is beyond me - if you c

  • Having an... (Score:5, Interesting)

    by Jerry Rivers ( 881171 ) on Monday November 01, 2021 @03:12PM (#61948613)

    ...old 27" iMac (2019) that came with the slowest, worst hard drive you can imagine for a modern computer, and which was "bricked" by a Big Sur update, but has been since upgraded to a 2TB SSD, I can nearly guarantee these old Macs are not in fact bricked, but are just taking many, many hours to complete the upgrade. They won't turn on, because they're still running. The confusing black screen can sit like that for several hours (maybe even 12+) while the clunky old drive chugs away quietly as the owner pulls their hair out and thinks their machine has died. I would advise them to just let do its thing for a few days, but that of course would be ridiculous. They will in all likelihood have to put in a support call, go through all the scripted troubleshooting procedures with the help desk tech, then have them book an appointment at certified repair shop and be prepared to pay 4 or $500 or to get the thing fixed (and the drive replaced with an SSD). On the bright side, their clunky old HD-bound Mac with feet of clay will then seem like a whole new machine.

  • If you read the fine print, some of the bricked Macs are 2019 models [apple.com] (2 [apple.com]). Yikes!

    Mine is from 2020 and I'm not going to upgrade for a while.

  • A possible Fix (Score:5, Interesting)

    by NoMoreACs ( 6161580 ) on Monday November 01, 2021 @05:06PM (#61949053)

    This is a crosspost (sorry!) from a MacRumors Forum. It contains a possible fix:

    "My 2019 MBP bricked during the Monterey upgrade. Had a good chat with my local Apple Genius And he got me back up and running without much fuss.

    You need another Mac to do this. They both need a thunderbolt port (probably a TB3 port or better). On the working machine go to the App Store and get the Apple Configurator 2 app. Once you connect the two machines via TB, it should connect and it’s probably in DFU mode. Configurator will allow you to kickstart the other machine. As usual YMMV."

    https://forums.macrumors.com/t... [macrumors.com]

    If you live near an Apple Store, I am pretty sure they will do this for you, gratis. If you don't live near an Apple Store, hopefully you can find someone who has a Mac and a TB cable. Macs have had TB ports since 2011, and TB 3 ports since 2016.

    Hope this helps!

  • Happened to my MIL. Her Mac seemed to fail a firmware/bios update and it never powered on again. Cost her $800 and she had to ship it to Apple for repair.

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