Devices Left For Repair at Apple Stores Can't Be Picked Up (9to5mac.com) 60
Remember how Apple closed all of its stores outside China? It's preventing some customers from picking up their repaired devices, according to 9to5Mac:
As we noted last week, Apple Stores remained partially open for two days following the shutdown announcement. During this time, Apple contacted customers with pending device repairs and asked them to come pick up their products. Inevitably, some customers missed this opportunity. An Apple spokesperson told Business Insider that there's no way for customers who missed the two-day pickup period to get their devices:
Some customers did not pick up their devices within the two-day pickup period, and those devices are still in Apple Stores, the spokesperson said. Unfortunately for those who missed the pickup window, there's no way for them to get their devices until Apple Stores re-open, the spokesperson said....
It's also important to note that devices sent offsite for repair, whether it be iPhone, iPad, Mac, or Apple Watch, are still being returned to customers via shipment. In a normal scenario, Apple would ship the repaired devices back to retail stores, then customers would come pick them up. During the Apple Store shutdown, however, devices are being shipped directly from repair centers to customers instead.
Some customers did not pick up their devices within the two-day pickup period, and those devices are still in Apple Stores, the spokesperson said. Unfortunately for those who missed the pickup window, there's no way for them to get their devices until Apple Stores re-open, the spokesperson said....
It's also important to note that devices sent offsite for repair, whether it be iPhone, iPad, Mac, or Apple Watch, are still being returned to customers via shipment. In a normal scenario, Apple would ship the repaired devices back to retail stores, then customers would come pick them up. During the Apple Store shutdown, however, devices are being shipped directly from repair centers to customers instead.
Pawn Shops (Score:2)
I know I want my own laptop but I'm not that rigid that I can't use a browser on another platform.
This is not Apple's fault -- unless you blame all of China's missteps on Apple!
Re: Pawn Shops (Score:2)
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It is apples fault here. They have your account information on file so they could ship it to your place, they have that information like where you live. Except Apple has this strict rule that you have to get the device the same way you sent it in. Gave it to a store? Can only pick it up from a store. They will not mail it back even if they have your entire account information from credit card to mailing address on file
While I agree in sentimanet, it's also quite possible many of them are awaiting repairs so shipping them won't solve the problem. Apple could ship repaired devices diorectly and others to the repair facility to fix and ship; but that also requires staff and the chance someone will get infected.
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Re: Pawn Shops (Score:2)
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Obvious cat is obvious. (Score:5, Insightful)
Customers who bought gift certificates for movie theaters cannot use them. Students who left items in their lockers at school cannot retrieve them. Customers with season tickets for sporting events cannot attend.
Why a Mac-owners' web site figures this is news... beyond me.
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Probably too much of a liability. Less people out = Less witnesses for robbery.
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But that's what they are doing with devices that were sent off for repair elsewhere. Ship direct back to customers who will probably be in all day ready to answer the door when the package arrives.
Really?
You know what every single company that has products in various repair statuses?
I think not.
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It says so in the summary.
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I know it's 4 days later but I missed this article the first time. Almost certainly the stores are not set up to ship anything anywhere other than back to Apple. Shipping to a customer would require individualized packaging that I would expect to be far different than what's used between the stores and the repair facilities.
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Why a Mac-owners' web site figures this is news... beyond me.
Why isn't it news? I mean it was news on sports websites when sporting events got cancelled. It was news on entertainment websites when movie cinemas closed.
I have a question for you: What would be news if not a reporting of the current events relevant to readership about a topic of interest?
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Why a Mac-owners' web site figures this is news... beyond me.
Why isn't it news? I mean it was news on sports websites when sporting events got cancelled. It was news on entertainment websites when movie cinemas closed. I have a question for you: What would be news if not a reporting of the current events relevant to readership about a topic of interest?
Honest answer: what was news was "Apple stores are closed." Same as the examples you gave. What isn't news (to me) is an article telling you what you can't do because they're closed. This is - to me - like passing off "attendance at Ye Randome Sportsball Stadium has fallen sharply" as news.
Now... if Apple stores were allowing customers to pick up their repaired items but not actually enter the store, that would be news.
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Honest answer: what was news was "Apple stores are closed."
I think the news was that they were ahead of the curve compared to most businesses (and most governments), especially in retail. They were taking a pre-emptive stance which many people thought was crazy (and many commentators still think is crazy).
Now I'm worried that the opposite was true - they did the only sane thing and it's everyone else that was slow and useless for not following suit.
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What isn't news (to me) is an article telling you what you can't do because they're closed.
Really? Because that doesn't stand to reason as quite frequently there are multiple ways to move things around in our world of advanced logistics.
I myself had a watch returned to a jeweller for repair and they sent it back to the vendor. The jeweller closed early last week due to COVID-19. They called me, and on Saturday my watch arrived in the mail.
So the "news" of the day is that Apple, who fancies themselves a "customer first" company can't do basic logistics. And while having repairs delayed is no surpr
If there were only same way to return the devices (Score:2, Troll)
If there were only same way to return the devices...
Wait, I've got it!
A lone Apple genius could return to the store with shipping boxes and bubble wrap.
This lone Apple genius could print shipping labels with the names of the customers on them, carefully pack the devices in the boxes, and put the shipping label on top.
The genius could then drop the packages off at the Post Office drop box.
It could work, but the Apple geniuses probably aren't smart enough for this complex task. Geniuses only know how to up-s
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I was thinking: Just arrange Uber to drop them off.
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When UPS is still doing shipments, with caution, why use such an expensive service as Uber or Lyft?
I do sympathize with the honest people doing Uber or Lyft driving: when I traveled, most have been helpful and provided excellent service, and many are struggling to make ends meet. Those businesses have been invaluable for struggling immigrants learning their way around a new city and a new culture. Very few of the drivers near my business speak English as their native language, and many chat with clients to
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Most state laws declare that no services should be performed that were not authorized by the customer work order.
You can ask Apple to ship it to you after repair, I've done it plenty of times when the people I do IT support for require me to do the 'go to the store, that will be faster'. But if the customer hasn't authorized you to ship something to them, you can't ship it to them.
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Based on the 25-page "I agree" screen that all Apple customers have to agree to use their devices or get their devices repaired, I am absolutely positive Apple is covered and can do whatever they want.
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EULA doesn't trump state law. These are old laws that intended to apply to car sales people repairing cars and doing unauthorized repairs and leaving cars in places where they'd get towed in case of dispute.
There are plenty of right-to-repair bills across the states that repairs aren't as straight forward as some people like to think. The small mall repair shops can do things Apple and bigger companies can't at prices well under the OEM pricing because if you bring any lawsuit, even in small claims, they'll
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Based on the 25-page "I agree" screen that all Apple customers have to agree to use their devices or get their devices repaired, I am absolutely positive Apple is covered and can do whatever they want.
If you're absolutely positive, it should be no trouble at all for you to prove it.
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There's always going to be some kind of exception like "that was my other phone the waifu was never supposed to see but has the same pass code and she went through it so now we're getting a divorce and I'm suing you for $$$". The right customer service thing to do if you expected this to be a long term closure would be to take all the uncollected devices at close-out, put them in one big box and ship them back to the nearest repair center that'd remain open. If and only if the customer has authorized it you
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The repair centers are generally not in the same state. There's only a few repair centers across the country. You can't ship customer property outside the jurisdiction of the local courts unless agreed upon. Apple will typically call you if they find a repair needs to go outside the store and asks you to re-authorize them shipping it. It only takes one FBI person to note "hey it went across state lines".
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Welcome to the world of tech comment boards; where paid apple shills shout down the truth. On the apple boards apple simply deletes comments they dont like; here their minions try and do the same.
And the opposite doesn't happen here, too?
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Moderators, I'm hurt, please help me out .... the Apple fan boys have labeled this a "+5 Troll", I am speaking the truth, you know what to do!
You're speaking your opinion, and trying to sell it as "truth".
Prove what you are saying, or STFU and GTFO.
It doesn't matter (Score:1)
They aren't repaired at all yet.
Slow news day? (Score:2)
How is this article important enough to be on the front page?
Re: Slow news day? (Score:1)
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It's news because in the middle of a pandemic, most people are to work at home and need their computer. Apple has turned their closed stores into a business opportunity. "Awwwww need your MacBook that you got fixed? No, we can't send you that one. But.... If you really need to do your job and want a MacBook we can happily sell you a new one. Those we mail, your repairs we don't"
What a ridiculously cynical worldview.
It couldn't be just as simple as Apple is trying to do their part to protect both their employees and their retail customers, right?
this hit me pretty hard (Score:1)
march 2018 bought a quite expensive asus xg32vq. Its terrible, awful quality showed quickly, a year and a half later i was getting intermittent corrupt image, classic TCON failure. Since it would appear only once a week, i did not want to risk sending it back yet.
January it became permanent. Feb 10th i contact asus which says that my unit was not meant to be sold in my country (wat) and that, for RMA, i have to ship it to Germany. From Greece. That's bullshit, but whatever. I'm still inside the 2y general w
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It's an Asus, just buy a new one, you won't get it back, there is not a single English speaking person anywhere in their supply chain and repairs typically involve waiting until their customer service decides to just ship you a brand new one, probably a different model number altogether.
If you paid more than $100 for an Asus and expected it to last more than a year, you've been ripped off.
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This. Never, ever buy an Asus product. I bought a monitor which soon developed a vertical red line. Back to the shop, "Asus requires all warranty claims to be shipped back to them", so off it went. Some weeks later, I try to contact Asus about it. They tell me I have to create an online account to track repairs. So I create an account. Which then tells me they're going to ship a replacement.
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Asus motherboard are pretty good and reliable. I have also heard positive things about their Chromebooks. And I have an Asus Zenfone 2 which was used for close to 5 years, was pretty good compared to other phones of that time, and still works.
Just shows the danger of drawing conclusions from a single data point I guess.
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There is: the "reasonable time" clause. However, "reasonable" is not defined, but being unable to even state that it can't be repaired after 6 weeks far exceeds any measure of "reasonable".
As to not being able to provide proof it was even sent to ASUS, that means the store is still responsible (as it always was) for your item. If they have no proof they sent it, then they must still have it.
The onus is entirely on them, by law, to deal with your faulty equipment, not you, but too often you have to keep badg
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The parent poster is in Greece. Are you citing EU or Greek law?
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EU law concering these matters is valid in GR
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question!
what, exactly, prevents them from selling the repaired/replacement monitor, behind my back, indefinetly having me wait for "asus to respond" ?
asus does *not* give me any information, with the excuse that since i sent it via the retailer, it is a violation of data protections. For similar reasons, the retailer does not give me any information about who(m?) they handed the monitor over to be sent to asus.
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1. Nothing, if they are shady as fuck and don't mind breaching their duty of care to you as a customer. One would hope they wouldn't be that dumb as the penalties can be harsh (they can lose license to trade, for instance)
2. ASUS not responding to you directly is, whilst annoying, how it works: your contract is solely with the retailer. Citing data protection, however is bollocks, when they can simply state what I just did above; this dispute is between them and you. Or is more than possible they can give y
I’m trying to see the issue here (Score:4, Funny)
The summary says Apple reached out to people before shutting the stores down and warned them they needed to pick up their devices in the next two days.
The people who did so now have their devices; the people who did not do so now have to wait.
So what’s the problem?
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The problem is that two days is not a sufficient window. If they cared about their customers they would offer to ship their devices to them. Preferably at their cost, since they have an assload of cash in the bank and can afford it.
I'm not surprised that Apple doesn't give two shits about the iSheep, but it's still terrible of them. People need their devices at this time.
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The problem is that two days is not a sufficient window. If they cared about their customers they would offer to ship their devices to them. Preferably at their cost, since they have an assload of cash in the bank and can afford it.
I'm not surprised that Apple doesn't give two shits about the iSheep, but it's still terrible of them. People need their devices at this time.
Sometimes "Time is of the essence." It's even a legal concept. This is one of those times.
With Coronavirus case numbers following positively frightening exponential curves, Apple tried their best to split the difference between subjecting their employees and customers to continued and ever-increasing risk, while still giving some chance to those who had devices waiting to be picked-up.
Admit it: They were going to be ridiculed by the likes of people like you if they left the stores open for a day or a month.
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OMG SHUT THE FUCKUP. Stop boring us with your pro apple rants.
Close your eyes. Take a deep breath. Again. See, it's not so bad.
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False dichotomy. They could still ship back devices, I even said so in my comment. I guess the people who can't handle multiple mouse buttons can't read, either.
New pandemic: SAiWS (Score:2, Funny)
Severe Acute iDevice Withdrawal Syndrome
oh no (Score:2)
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It's too bad that Apple doesn't have the money to just ship those devices back to their owners and score some positive PR points for a change.
Ok, Mr. Snarky: If you had bothered to read the rest of the Thread, you would already know that this "objection" was already covered:
https://apple.slashdot.org/com... [slashdot.org]
Isn't the solution pretty simple? (Score:2)
Just because the store is closed doesn't mean the manager can't come in and ship things out.
Backup devices, what are they? (Score:2)
Any device is subject to loss or destruction or hardware failure without warning. If you use a critical tool to make money how dare you be one deep? That's absurd. Anyone making Apple money can afford to buy one or even two more for backups. Choosing otherwise is silly. If you make Apple money, buy another and use your temporarily unavailable machine as backup later. If not, question your financial priorities.
Alternate, eco-friendly option: Keep a slightly older device as backup. It's gross personal neglig
Bullshit reporting. (Score:2)
What the illiterate person who wrote this meant is that no-one has yet sat down to figure out a way to fix the problem. It's not impossible in the way that a number grater than +2 AND less than +1 is impossible, just that no-one has worked out a solution.
A credible solution would be (and this is just a "for example" - I've no idea how Apple stores are organised internally) for the st
Coronavirus - Digital Marketing Update (Score:1)