Nobody Likes Uber Anymore, Recent Reviews and Ratings On App Store Suggest (qz.com) 179
Alison Griswold, writing for Quartz: The public is not happy with Uber. Incensed by allegations of sexism and harassment in the company's corporate halls, people are once again #deleting Uber, while one-star ratings and withering critiques of its service are piling up in Apple's iOS App Store. From Jan. 1 through Feb. 22, Uber accumulated 4,479 one-star reviews from US users in the iOS App Store, according to data from analytics firm App Annie (the highest possible rating is five stars). Several of the most recent reviews cite the horrifying and explosive account of sexual harassment published by former Uber engineer Susan Fowler over the weekend. "Was harassed and scammed by an Uber driver for two hours in the car," reviewer "Jorwl" wrote on Feb. 20. But far more reviewers have another gripe: Uber's apparent disregard for user privacy. The monthly volume of one-star ratings for Uber in the App Store first spiked last November, after the company redesigned its app and infringed on user privacy by eliminating an iOS setting that let users grant Uber access to their location only "while using" the app. Users are now forced to choose between letting Uber track their location "always" and "never".
This Means Very Little. (Score:5, Insightful)
The App Store ratings for Uber are meaningless in the same way that a restaurant or other service provider that attracts the ire of the media for some reason suddenly gets one star reviews â" from people that have never eaten at the restaurant or used the service. Those who are regular Uber users or non-users looking for traditional taxi alternatives will continue to use or look to Uber. Lyft should be leveraging this too-doo, but as before the Uber issue, Lyft is absent from serious media promotion, and I wonder how they stay in business.
Re:This Means Very Little. (Score:4, Interesting)
Lyft is absent from serious media promotion, and I wonder how they stay in business.
I use Lyft, and I know many other people that do as well. Uber and Lyft provide a near identical service at near identical prices. In that situation it is better to use the smaller company to help maintain a competitive market. Lyft is also a less scummy company, and all these stories about ethical lapses at Uber must be helping them.
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Lyft is also a less scummy company,
Are they? Or are they simply a smaller or less appealing target for the media than Uber? It's an honest question: I've heard little or nothing about Lyft one way or the other, mostly because Uber tends to dominate the news.
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That's basically the extent of what I know about them, and admittedly it's secondhand and anecdotal.
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The very fact that Lyft's app allows for post-ride tipping shows they are less insensitive than Uber when it comes to their drivers. (As of the last time I used the Uber app, no provision for post-ride tipping existed.) While I have both apps on my phone, I use Uber only if I am in a city where Lyft is not available. If Uber ever runs out of money and leverage to artificially keep fares low, Lyft should be able to raise the fares by a couple of bucks and allow drivers to make a living wage. Until then,
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The fact that the app shames you into force ride tipping means they care less about the customers. I paid for a service, unless you went above and beyond I shouldn't have to deal with begging for more afterwards. If you do something exceptional, like carry my groceries in, I'll tip you in cash. Otherwise I don't want to be asked. Not having a tip is my main reason for using uber over cabs.
Re:This Means Very Little. (Score:4, Insightful)
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I'll pay extra for a taxi. I call, they turn up, they drive me, I hand over cash, the end. I like that model better and I'll use the taxi company that delivers the most reliable drivers (some companies even offer more expensive, higher quality services and never ever any hint of price gouging), this where quality, properly maintained, easy to access public transport is not readily available or does not suit the reason for the journey. Those other services tend to be too much of an unlucky dip service.
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One of the top reasons I prefer Uber/Lyft over a taxi? It doesn't look like a taxi. With the shitty condition of taxis, and the random advertising splattered on them, I'd rather ride in the back of a squad car.
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This is really, really wrong on all fronts. But especially becuase Lyft pays better than Uber. It may not be morals, but because they are smaller and have to. I'd like to break it down.
Uber still shows surge charginge. But while Lyft shows the expected range, Uber charges by miles and time.... and lists the minimum charge if you can go the speed limit. Every Uber charge* is "$15 and up", so if you hit traffic, th
Re:This Means Very Little. (Score:5, Insightful)
Given everything that's been in the news for the past... forever, Uber sounds like a horrible company that I don't want to patronize. It may be the 800-pound gorilla, but there are alternatives readily available.
However, whenever I see multiple similar stories start popping up on Slashdot within a short timespan, my "somebody's pushing an agenda" radar goes off. But hey, at least we're not seeing bitcoin stories every 30 minutes anymore, amirite?
Yogi Berra said (Score:2)
"Nobody goes to that night club anymore, it's too crowded".
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Maybe someone is pushing an agenda, maybe someone used to be pushing an agenda.
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Lyft is absent from serious media promotion
They were pushing hard in Las Vegas last year. Hired a bunch of street promoters to hand out coupons for free rides.
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They were pushing hard in Las Vegas last year. Hired a bunch of street promoters to hand out coupons for free rides.
I swear the first time I read that is said "...handing out condoms for free rides"... It must have been the Vegas reference... still, not a bad marketing ploy there.
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Lyft is absent from serious media promotion
You would be surprised at how much it costs to plant all these negative stories about Uber, I'm sure it ate up most of their marketing budget.
On the subject of budgets, how the hell is Uber managing to lose $3 BILLION in a year? What the heck are they spending all this money on? The app itself would take like a weekend to code so it's certainly not on developers. It really seems like what they are doing could be accomplished by a 20 person company in a basement somewhere but for some reason they have ove
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Those who are regular Uber users or non-users looking for traditional taxi alternatives will continue to use or look to Uber
And their user experience is going to continue to decline. Getting canceled repeatedly if you're going to an airport hotel, drivers who don't speak English, and drivers suddenly "losing connection" to the app and asking for cash. Instead of competing with cabs, Uber decided to go after the mass transit market. They cut rates twice and increased the company's percentage. More and mo
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Uber is a Ponzi scheme though, they use their investor capital to create the appearance of success.
They're doing a little fiddling around the edges squeezing their drivers in some markets to try and stem the bleeding, but if they don't eventually kill off taxis altogether so they can charge what the service actually costs + profit, they're dead.
Losing any public/customer support is a Big Deal when you're reliant on investors to keep your company solvent.
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You are right, the AC is all over the place and probably sleep deprived or on just a tad too much acid.
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You just used the term "circle jerk", I do not think that word means what you think it means. Google for it, not at work, not images either unless you are curious.
The sexism is the straw the broke the camel's back (Score:3, Insightful)
Doxxing reporters, digging up dirt on critics and smearing, ignoring state laws, screwing over local governments. They have a long history of terrible actions before this happened.
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Can't believe how much people just believe everything they read and are so blind to all the rampant agendizing going on to day.
Re:The sexism is the straw the broke the camel's b (Score:5, Insightful)
Can't believe how much people just believe everything they read
In both the Fowler and Kamal incidents, Uber's CEO did not dispute any of the allegations, and acknowledged and apologized for what happened. So, yes, I believe the allegations. Do you have any reason I shouldn't?
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In both the Fowler and Kamal incidents, Uber's CEO did not dispute any of the allegations, and acknowledged and apologized for what happened. So, yes, I believe the allegations. Do you have any reason I shouldn't?
Bingo.
These weren't just rumors or "he said, she said" stories, these were basically confirmed as true by the people involved.
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I haven't seen it nor read a full transcript, like I don't want to spoil it. The setting and conversation seem so theatrical (or dramatical, I don't know what's the best word), it could used be as the beginning of a fictional story, novel, film, TV show. It could be a fake biopic about an ill-fated but resourceful businessman, or get into a role reversal comedy. Or introduce a character at CEO's destination and build up from there.
There was a story about how Hollywood is dying because they only make film ab
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Uber executive casually threatens journalist with smear campaign [theverge.com]
Uber driver tells MPs: I work 90 hours but still need to claim benefits [theguardian.com]
Uber is ignoring California rules on self-driving cars, and the government is pissed [bgr.com]
I assume, given the 'rampant agendizing(sic)' accusation, you have evidence to refute the above? It would be interesting, as Uber themselves did not refute any of it, nor did they take legal action against anyone printing it.
Re: The sexism is the straw the broke the camel's (Score:2)
Re:The sexism is the straw the broke the camel's b (Score:5, Interesting)
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Uber is currently cheap because they're using VC money to subsidise every ride
Sure, but Lyft is doing the same, and also burning through cash. Their prices are nearly identical. When I switched to Lyft, they even had a "first ride free" promotion.
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Uber is currently cheap because they're using VC money to subsidise every ride and making a loss to build up market share.
I've read this several times this year, and I have to say... I don't believe it.
With Uber, I pay for the ride. 80% goes to the driver, 20% goes to Uber. The VC funding is only subsidizing Uber's sophomoric corporate circle-jerk embezzlement-Ponzi scheme.... Not the rides.
With YellowCabs, the customers subsidize the corrupt-political-medalian and regulation embezzlement Ponzi scheme.
I realize I might be splitting hairs here....
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I've read this several times this year, and I have to say... I don't believe it.
Then you're an idiot.
Uber's only cost is not your ride, in fact it costs them zero (that's what the 80% is supposed to cover), their costs are all in the back end (remember those engineers being sexually harassed?)
Then somehow they're also supposed to return a profit to their investors (though at the moment most of those are just hoping for capital gains).
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I've only used Lyft once, from the airport to home after a trip, and was pleasantly surprised.. Since I'm retired, I'd considered driving for Uber/Lyft, but once I found all of the endless goverment bullshit I had to go thru (3 fucking business licenses, state, county, and city, for a total of over $500/year), I decided to forget about it.. Since then I've talked to some people who drive for Uber/Lyft locally and it becomes glaringly apparent I dodged a LARGE bullet by skipping them....
Yeah, blame Uber... (Score:2)
Like every other app on my phone doesn't do the same bullshit. Can't even buy tickets to UCF games or without a privacy eroding app these days.
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Like every other app on my phone doesn't do the same bullshit. Can't even buy tickets to UCF games or without a privacy eroding app these days.
On NPR 2 days ago I heard segment on digital privacy where NPR wanted their listeners to dig into the details of the Apps they have on their phones. One guy reported that the Flashlight app on his phone had permission to use the microphone as well as access his his contacts. I can't imagine how the coders for that App "accidentally" requested those permissions.
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One guy reported that the Flashlight app on his phone had permission to use the microphone as well as access his his contacts. I can't imagine how the coders for that App "accidentally" requested those permissions.
This sort of thing usually happens when app writers use some IDE template that already has a bunch of stuff that apps commonly use, and they don't delete the stuff that they don't use because it takes time and they really don't care. This means that in all likelihood, many of these apps that have puzzling permissions don't actually use them.
Re: Yeah, blame Uber... (Score:3)
Hehe we can tell what you search for judging by that autocorrect ;-)
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Haven't tried shaving down the permissions on Google Play then, have you? Now Gmail pops up a window every 5-10 seconds telling me that I can't use it because Google Play doesn't have access to my microphone. Of course, I just close it and keep using it, because it's a lie. I really need to take the time to find some other mail program to link gmail with, so I can stop with that idiocy.
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Like every other app on my phone doesn't do the same bullshit. Can't even buy tickets to UCF games or without a privacy eroding app these days.
This is why I use the phone's web browser to do that kind of thing and ignore the pop-ups crying "use our app!".
Awwww (Score:1, Informative)
A crying shame about your company. I guess when you screw over your employees, your customers and municipalities where you operate, things tend to work themselves out.
Using investigators to go after people who write mean things about your scam doesn't help either.
Lies, Damned Lies, Statistics (Score:1)
And likewise, Slackware isn't really the most popular Linux [slashdot.org]. There's just a concerned minority who leave product reviews to make some kind of statement, while 99.45% of users don't bother.
It's not even the racism or sexism... (Score:5, Interesting)
The morning I was leaving, I got an e-mail from Uber that my credit card wasn't 'supported' and I'd have to enter a new one. What the hell? I used it twice on the way down. It works fine. (And I used it throughout my entire trip with no problems.) Put in a second credit card number before boarding. Strike two.
Got in to IAD, fired up the Uber app and it said there were errors submitting my ride request. Trying to continue typing in 13 degree weather sucked. Strike three.
I put my hand back in my glove, raised my arm and said "Taxi". The regular Taxi had no problems with my 'request', or my original card.
Next time I go to DC I'll try Lyft instead.
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But the app wouldn't let me pre-save an address. So I had to write it down to type in to my phone later. Strike one.
For this surely the natural place to store an address is in contacts, isn't it?
Then you can select the address in contacts and choose "Uber" as the app. At least it works that way on my android phone.
For the rest, I've also recently started having problems with the app.
I made the mistake of updating the app just before I went on a business trip, and found Uber was only
intermittently working for me. (I had planned to rely on Uber, rather than renting a car which I'd previously done on similar trips.)
I find i
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Why would I store an address in Contacts if it's a one-shot? For example I'm going to ${CITY} on business and staying at ${HOTEL}. Why would I want to put ${HOTEL}'s address in contacts?
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And most important;y why would you ever let uber access your contacts. You know they cannot be trusted.
But then i wont do business with companies i cant have a basic trust in.
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Why would I store an address in Contacts if it's a one-shot? For example I'm going to ${CITY} on business and staying at ${HOTEL}. Why would I want to put ${HOTEL}'s address in contacts?
In my contacts I have a specific "one shot" entry, and when I need something for one-time usage, I just
overwrite with my the latest temporary entry.
Seems to work pretty well...
And isn't that comparable to being able to store in Uber?
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Why would I store an address in Contacts if it's a one-shot? For example I'm going to ${CITY} on business and staying at ${HOTEL}. Why would I want to put ${HOTEL}'s address in contacts?
In my contacts I have a specific "one shot" entry, and when I need something for one-time usage, I just overwrite with my the latest temporary entry. Seems to work pretty well...
And isn't that comparable to being able to store in Uber?
It is a horrible workaround at best, and all for the simple reason that Uber really really to wants data-mine your contact list and is willing to leave major functionality out of the app just to force your hand into granting access. Same reason they eliminated the "access location while using the app" option, Now you only have the choice between rendering the app useless or letting Uber data-mine your location 24/7. The truth is that there is no "Uber technology," it is little more then an app running on to
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You would do that to learn how to use your phone most efficient. If you care for stuff like this :D
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I agree. That's what calendars / travel apps are for.
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I don't know about you but I regularly visit clients and will spend a week onsite attending meeting and doing technical work for them. I usually need to go either to or from ${HOTEL} 10 times, while I am in ${CITY} so I want to be able to save the address, yes!
Functionality reviews social justice complaints (Score:5, Insightful)
These reviews mean nothing about the functionality of the app and are more about a vocal minority complaining loudly. If Google had the balls like Yelp does to remove reviews that aren't about functionality and are instead some hair brained attempt at "social justice" when an app or its company makes it into the news this would be a non-issue.
Take a look at all of the BS one star reviews for writers like Daryush Valizadeh or Mike Cernovich on Amazon. These people haven't even read their books yet get to do drive by whining and get the rush of being another sheep in a crowd.
The people who still use Uber will keep on using it and eventually these negative reviews will be forgotten. Uber isn't going anywhere.
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If Google had the balls like Yelp does...
Except isn't this about iOS/App Store? I guess that just means "balls" -> "courage"...?
That said, from TFA:
“There’s absolutely no reason for Uber to track my location AFTER the ride is over,” a reviewer wrote on Feb. 22. “It’s a completely sketchy move that does not benefit the user is any way.” Another user titled their Feb. 20 review, “Invasion of privacy!!!” “You are now required to give Uber your location 24 hours a day, 7 days a week, whether or not the app is open,” reviewer “Christian425” wrote. “It’s just ridiculous. I can’t support such terrible business practices.”
“The new version makes it more and more difficult to see the prices,” one reviewer wrote on Feb. 22. In a review on Feb. 21 titled “Hidden surge pricing is out of control,” another said rides from their Bay Area apartment to San Francisco International Airport that historically cost $18 to $20 are now routinely priced at $48 to $50.
Granted they're cherry-picked, but those seem to be based on the service/functionality, not a "social justice" conspiracy...
I like Uber! (Score:2, Informative)
I *really* like Uber and can't imagine having to go back to a normal taxi experience? So the company and leadership is not perfect, bit surprise, but the experience rocks and ultimately if you are a driver you are participating by choice... and there are a lot of drivers out there.
"Anymore"? (Score:4, Insightful)
Some us never liked them in the first place.
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I also have never liked Uber, as I think the "sharing economy" is a scam, and (formerly?) middle class people running their cars into the ground operating an illicit taxi service is not "innovative" but an indictment of a dying economy and society eating itself.
That said, Jesus, what is up with the "everything about every aspect of Uber sucks" stories every other day? Either somebody's waging a coordinated media campaign against Uber, or I guess every other news outlet just randomly decided to write about U
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I think the "sharing economy" is a scam, and (formerly?) middle class people running their cars into the ground operating an illicit taxi service is not "innovative" but an indictment of a dying economy and society eating itself.
I am not sure I don't intuitively agree with you. The scofflaw nature of it makes me pretty uncomfortable. I don't think the government should regulate the livery industry to the degree it does. I have libertarian leans, when it comes to regulation and barriers to entry. I also think the rule of law and the letter of the law should be taken seriously. If 'we the people' don't like the regulations on the industry we need to get the repealed or at least changed, what we should not do is just ignore them.
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As far as the economy goes its not the cars that concern me its the drivers.
I agree, that's my actual concern. The fact that these people cannot find better employment is a troublesome indicator for the state of our economy and society. I just point out the cars being run into the ground because the drivers don't understand amortization. They think that they're making a passable living when they're basically just eating their cars. Driving for Uber is not a good deal for the drivers, and is among the reasons I choose not to use the service.
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...what is up with the "everything about every aspect of Uber sucks" stories every other day? Either somebody's waging a coordinated media campaign against Uber, or I guess every other news outlet just randomly decided to write about Uber's failings in the last few weeks?
Why does it have to be either a "co-ordinated campaign" or "random"? Why do you preclude any other possibilities (IMNSHO, unnecessarily)?
Human nature being what it is—humans being primates, after all—I think it's highly likely to be simply "monkey see, monkey do" in action.
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Kifflom!
Foresight is 20/20, if you look carefully. (Score:2)
Some of us didn't from the start because we could see at the outset what this company was all about.
3rd anti-uber article in 2 days (Score:2)
Do you see a pattern here? I'm starting to think there is a bias on slashdot into bringing Uber down.
And no, I don't have any Uber shares, and I have used Uber in my (european) city exactly once. And I don't ride taxis as I rarely need them. I am as unbiased as can get.
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You don't have to manufacture anything. But if all of a sudden every newspaper is writing stories where they've decided to interview all your ex-girlfriends, your third grade teacher, your mailman, to plaster every negative thing about you that you've ever done across the media landscape, every bit of it might be true but that's still a coordinated effort by some group in the media to take you down. I've never liked Uber, but I am curious as to who has suddenly decided that Uber needs to die.
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You don't have to manufacture anything. But if all of a sudden every newspaper is writing stories
Newspapers write stories because news happens that reporters think is worth knowing about. In this case, the harassment allegations and lawsuit are real events that came within the last week, so now reporters know that there's something worth digging for here. Every reporter likes smelling weakness, or blood in the water, and everyone wants to be the one to get the scoop and break the story. Now that's different than some high level "let's get together and figure out how to take down Uber with a slew of as
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Maybe they are bad, I don't know.
I think they're bad, based off my opinion of their business model.
But if the media just decided they have to die, I'm VERY suspicious of that in and of itself.
Yeah, it seems like they're going after every aspect of their business. "Their CEO's a shit! They're sexist! Nobody likes them!" And then when some kind of coordinated regulatory crackdown hits them next month there will be no public outcry because "well serves them right for hatin' wimminz and being mean and shit."
Fuck Uber, sure, but also fuck the media.
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Exactly this. One of the articles in the NYT allegedly interviewed 30 anonymous former workers and reviewed a lot of email and internal documents. I don't remember them even describing how they got that info, let alone showing us any of it.
I know exactly how you can get this: people who are treated like crap in a hostile workplace are far more likely to leak secrets and talk to reporters off the record than people who really enjoy their work and the people they work with.
Taxis suck too. And airplanes. And cell phones. (Score:4, Insightful)
2 hour Uber ride? (Score:2)
Who was in an Uber car for TWO HOURS and getting harassed?
Management and culture suck; but in Europe, works! (Score:3)
In London, where the (in)famously racist but highly-competent "black cabs" are ruinously expensive, Uber works really well, and it's much cheaper.
Paris too.
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Racist against the native whites you mean?
GPS/privacy was the deal breaker for me... (Score:4, Interesting)
I was a heavy Uber user for years. I understand why they would like to collect additional GPS related information, but their decision to take away my choice and force me into "no GPS at all" or "GPS even when I'm not using the app" was a clear "f**k you" to its customers.
I contacted their customer service and let them know why I was leaving their platform and switched to Lyft.
The rest of the news about the organization in the months since may not have been enough for me to stop using the service, but it has reinforced my choice (i.e. if they reversed their position on GPS, I don't know if I would switch back right now)
Only way to know this is a financial report (Score:2)
Slashdot hates Uber, just like it hates Apple (Score:2)
The Slashdot Uber-hate is right up there with the Apple-hate. No one's buying Apple products any more, are they? Oh, wait ....
While on business travel, I've ridden in taxis where I had my credit card skimmed by the driver, where the credit card machine was "broken", where I've been taken on the "scenic" route to pump up the fare, and even one time when the taxi broke down on a freeway. I've experienced enough horror stories with taxis to last me the rest of my life.
Uber and Lyft have never been anything
FWIW (Score:4, Informative)
FWIW, I interviewed a while back with Uber, and although my ride experiences with Uber have all been good, the interview process was a case study in ham-handed incompetence. I've always thought that the interview process was a good indication of the company as a whole, and I can't report that they did well.
Some of the interviewers didn't have a clear idea of what they wanted from me or exactly what my role would require, some asked questions that had no real bearing on what my skill set entailed, and one wasn't sure what he was supposed to be asking me (and he said so in exactly those words). They insisted I bring a laptop ("you'll need it") but it never came out of its case. Also, "Make sure you bring writing samples", but they never asked to see them. Who knows, maybe they'd already hired someone and were just being polite.
This involved flying me down to San Francisco at their expense, nice hotel, meals, Ubers to and from the airport, etc etc. They seemed to be burning a *lot* of money on me without the slightest regard as to whether I was a serious candidate or not. I would have taken the job if they had made me an offer, but in some ways I was kinda glad that it didn't work out. The people were nice enough, but more than a little disorganized to put it bluntly. I can only imagine what the day-to-day work environment would have been like.
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"Make sure you bring writing samples", but they never asked to see them.
What?
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"Make sure you bring writing samples", but they never asked to see them.
What?
I'm guessing he would be working writing press releases? Documentation? Certainly he wasn't there to be hired as a driver.
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I'm guessing he would be working writing press releases? Documentation? Certainly he wasn't there to be hired as a driver.
Correct, I was interviewing for a tech writing and API documenting position.
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"Make sure you bring writing samples", but they never asked to see them.
What?
I wasn't interviewing to be a driver, I was interviewing for a tech writing and API documenting position. In other words, they wanted to see a portfolio of documents I'd written before.
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Uber is bad for communities and small business (Score:2)
Uber is basically garbage. A large corporation that is becoming the amazon of cabs, reducing wages for the purpose of corporate profits. Want to do something good for your community? Hire a local cab driver to keep the money in your local community rather than give it to this big corporation to be siphoned off for some overpaid CEO.
'crazy Uber people' by Chris Johnson (Score:2)
Re:Amazon's Self-Reinforcing Decline in Hires (Score:5, Interesting)
by Chris Johnson (580)
The trouble with this situation is a bit like Uber: it preys upon people who've lost all perspective.
One woman in the article was said to spend her own money hiring someone in India to d
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I thought /. was pro Trump since he was anti TPP and anti-H1B visas.
Trump will sometimes say things I agree with. However he usually fails any time he actually starts to say how he actually plans to do such things. Furthermore, I have yet to see anything from him that makes me think that he actually is basing what he says on any sort of logic and not just spouting what he thinks people want to hear. So far, he seems like the standard broken clock telling time correctly twice a day.
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Yup, you got me.
And in conclusion, allow me to dicuss how much I hate this shit:
I know how to type. I'm just saying "Yup". I don't need to think about this for ten minutes to decide whether that's the right answer.
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Yup.
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The Slashdot AI can't tell whether you're doing that or attempting to crapflood.
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Re:misleading (Score:4, Interesting)
Try Lyft. It allows tipping. And in addition, I can say from experience that they (or their dev team, at least) are responsive to feedback. I had made a suggestion to them about their app, and said suggestion was in the next release. (If you're interested, it was the ability to schedule multiple destinations -- useful when you're picking someone up on the way to wherever).
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Hey, when I made the suggestion, I had to schedule the guy to pick up my SO. And THEN do another schedule to go to the event.
With the change, it's I need to go to ${EVENT}, but stop at ${LOCATION} first.
It addressed a major annoyance in the app.
Re:misleading (Score:4, Insightful)
And, I can't even tip using the app.
That is a feature, not a bug. Tipping is stupid. Drivers (and waitresses) should be paid a fair wage, and the cost of providing the service should be included in the price. People feel social pressure to tip even if service is mediocre. Many countries do not have a culture of tipping, and the service is just as good, or better, than what you get in America, and service people have a more reliable income.
The lack of tipping is one more reason that I prefer ridesharing over taxis.
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. People feel social pressure to tip even if service is mediocre.
Sure they do, Bill... just not in any industries where tipping is common.
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I agree they should be paid a fair wage, we might disagree what that wage is. I usually tip 20% but I will cut that back to 15%, 10% and in egregious cases none if the services is poor and I think its really that persons fault. I will got to %25 when I feel like I have been given exceptional attention too.
Slow service in a restaurant? I know that probably got as much to do with the kitchen as the wait staff. I won't hold that against them at all. Bring me the wrong order, well you either put in wrong o
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That's great and all, but in America we still have a culture of tipping for many service sectors.
Sure, but that can change. For instance, fast food restaurants discourage tipping, and as a result McDonalds workers are paid more than a waitperson at a low end sit-down restaurant where tipping is expected.
Similarly, as we make the transition away from taxis, that is also a good time to dump the tradition of tipping drivers. Uber used to explicitly state on their website that "tipping is not expected". They no longer do that, but many, and perhaps most people do not tip rideshare drivers.