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Portables (Apple) The Courts Apple

Macbook Owner With Defective GPU Beats Apple In Court 280

New submitter RockoW writes "A few years ago, Apple sold defective computers of the MacBook Pro line. They had the defective Nvidia 8600M GT GPU. In this case Apple refused to take the computer back and issue me a refund. Instead, they promised to replace the 8600M GT boards when they failed, up to four years from the date of purchase. Three years later, the MacBook Pro failed and they refused to replace it. This guy took them to the court and won by their own means."
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Macbook Owner With Defective GPU Beats Apple In Court

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  • by WrongSizeGlass ( 838941 ) on Wednesday April 18, 2012 @01:08PM (#39724415)
    If Apple promised to replace parts they knew to be defective for up to four years then they'd better step up. The court costs far outweighed the costs of replacing the GPU in his MacBook (and probably 100's of others). The cost of the bad press? It seems Apple has always been willing to test the patience of their customers' loyalties.
  • Re:Cool, but... (Score:5, Insightful)

    by Anonymous Coward on Wednesday April 18, 2012 @01:08PM (#39724419)

    Apple charges top dollar for their hardware.

    You would feel bad about "picking on them" for why?

  • It just works. (Score:5, Insightful)

    by i kan reed ( 749298 ) on Wednesday April 18, 2012 @01:09PM (#39724429) Homepage Journal

    I remember that slogan. Not too long ago even. Before that it was "Think different" and buy the most common mp3 player on the planet. I dislike apple because I dislike marketing, and Apple is like an avatar of marketing; the essence of style over substance given form.

  • Agreement (Score:5, Insightful)

    by Bananatree3 ( 872975 ) on Wednesday April 18, 2012 @01:09PM (#39724431)
    Apple got slammed in court for one simple reason: they guaranteed replacement for 4 years. 3 years in, they reneged on their promise. Simple, blatant double talk.

    The customer had the documentation to prove his case, and he won.
  • Re:Cool, but... (Score:5, Insightful)

    by acid06 ( 917409 ) on Wednesday April 18, 2012 @01:10PM (#39724441)

    Because Apple is the company which promised to replace his laptop up to 4 years after the date of purchase if it failed but then refused to replace it 3 years later?
    Sure, the problem is with the GPU, but since Apple itself *promised* to do something for a customer, they should respect their own words.

  • Re:Cool, but... (Score:5, Insightful)

    by CosaNostra Pizza Inc ( 1299163 ) on Wednesday April 18, 2012 @01:10PM (#39724443)

    This is a huge problem for almost every manufacturer. Take a look at the HP DV series of laptops for example. Why are we picking on Apple and not the GPU manufacturers here?

    maybe because Apple reneged on their promise. That's reason enough.

  • Re:Cool, but... (Score:5, Insightful)

    by Ecuador ( 740021 ) on Wednesday April 18, 2012 @01:14PM (#39724493) Homepage

    Because they admitted in court that it would not cost them anything to fix it, nVidia was paying the bill, but they still refused and they didn't even have an argument on why they were refusing. They just wanted to make it hard for their customer. RTFA, the description of how the trial went is comedy gold.
    I've had enough horror stories with with Apple products around me to not be surprised, it seems that for every iphone they replace no-questions-asked they void the warranty on a few iMacs just to balance it out. Since the average apple customer thinks Apple can do no wrong, these incidents usually don't generate any fuss.
    Good for the OP!

  • Re:Cool, but... (Score:2, Insightful)

    by Moheeheeko ( 1682914 ) on Wednesday April 18, 2012 @01:18PM (#39724537)
    So when the engine Lotus used in their car blows up, we should let Lotus off and complain at Toyota right? Your sig is very fitting here.
  • Re:Cool, but... (Score:5, Insightful)

    by sjames ( 1099 ) on Wednesday April 18, 2012 @01:19PM (#39724555) Homepage Journal

    Because it's up to Apple to replace the Apple hardware. They are then free to seek damages from the GPU manufacturer.

  • Re:Cool, but... (Score:5, Insightful)

    by gl4ss ( 559668 ) on Wednesday April 18, 2012 @01:29PM (#39724701) Homepage Journal

    dunno, but if I bought a lotus from lotus and it blew up I'd complain to lotus - not to the company that was contracted to do the piece that broke. it's not like brembo(or whatever) is responsible to consumers for toyotas brake problems..

    toyotas brakes fail and people don't go complaining to brembo..

  • Re:Cool, but... (Score:5, Insightful)

    by XxtraLarGe ( 551297 ) on Wednesday April 18, 2012 @01:33PM (#39724749) Journal

    Because this is Slashdot. Apple is that evil bad nasty walled-garden company that makes products those filthy commoners like...

    No. I'm a Mac user, and Apple has always done the right thing if something went wrong with the hardware on my computer, but in this case they were wrong. They went back on a promise, they should be held responsible.

  • Re:It just works. (Score:3, Insightful)

    by bobbutts ( 927504 ) <> on Wednesday April 18, 2012 @01:37PM (#39724841)
    "hand built" You mean you slapped some components into a case and installed your own OS? It appears you can't OUTPERFORM a Mac for a fraction of the price like the rest of us system builders, which makes you a failure as well
  • Re:Cool, but... (Score:5, Insightful)

    by jedidiah ( 1196 ) on Wednesday April 18, 2012 @01:41PM (#39724895) Homepage

    Not an excuse. They are a "premium luxury" brand. If they couldn't do right by the customer with the parts they had on hand then they should have given the customer a better replacement.

    THIS is what separates the real "quality" brands from the ones that are just over hyped by mindless consipicous consumers.

  • Re:Cool, but... (Score:5, Insightful)

    by jedidiah ( 1196 ) on Wednesday April 18, 2012 @01:43PM (#39724923) Homepage

    You've got it backwards.

    It's the shills and apologists that breed haters.

    If there were less mindless hype surrounding Apple, there would simply be less of a story here. Although if Apple just lived up to their supposed reputation there wouldn't have been any story at all.

  • by StikyPad ( 445176 ) on Wednesday April 18, 2012 @01:53PM (#39725067) Homepage

    They were footing the bill for Nvidia's screw-up

    No, they were footing the bill for their own screw-up. The part may have been defective, and nVidia may have made it, but Apple approved it for use in their own products based on, clearly, insufficient validation that the part met their standards. In the real world, that's how it works.

  • Re:Cool, but... (Score:1, Insightful)

    by Tough Love ( 215404 ) on Wednesday April 18, 2012 @01:58PM (#39725147)

    Apple's rapacious greed knows no bounds.

  • Re:Cool, but... (Score:5, Insightful)

    by OhHellWithIt ( 756826 ) * on Wednesday April 18, 2012 @02:15PM (#39725405) Journal

    In TFA, the author noted that one of the ironies was that Apple said in court that Nvidia would pay for the replacement. However, the thing that struck me was his revelation that he had received lots of contacts from people who have also had the same kind of failure and have paid Apple or trashed their machines. It seems pretty obvious that the reason Apple probably spent more than the cost of satisfying this guy's claim was to prevent a precedent's being set in a large class-action suit against them.

  • Re:Cool, but... (Score:1, Insightful)

    by kodekn ( 2620969 ) on Wednesday April 18, 2012 @03:28PM (#39726557)
    Vertu, Lamborghini, Gucci etc. are premium luxury brands, Apple is not even close to them in terms of quality, even if some people blinded by Apple PR believe they are. I used to be a mac user for over 15 years (until I completely switched to Windows 7 a couple of years ago) and the amount of defective hardware I saw from Apple, both my own and the others' close to me, was staggering. I agree with the rest of your post completely. Apple only cares about money, and the blind followers, who think they are special for using exactly the same kind of Apple hardware with millions and millions of people, just eat everything up thinking they are part of something better. Branding really is everything. And I'm not saying Apple doesn't make good hardware or hasn't been a great influence in GUI development, but the halo attached to Apple is just disturbing. It's just a tech company with a generally better attention to detail, nothing more, nothing less.

"I prefer the blunted cudgels of the followers of the Serpent God." -- Sean Doran the Younger