Apple Changes Stance On Water Damage Policy 155
tekgoblin writes "It appears Apple has changed its stance on whether an iOS device is actually water damaged. If you remember when the 13-year-old girl sued Apple in December, it was because her iPhone's moisture sensors had gone off and Apple voided her warranty. Those sensors have also been triggered by simply exposing the phone to low temperatures. Now Apple says that if the moisture sensors are red but the customer disputes and says no liquid has come into contact with the device, the warranty may still apply."
Unreliable (Score:5, Insightful)
Now Apple says that if the moisture sensors are red but the customer disputes and says no liquid has come into contact with the device, the warranty may still apply.
In other words, the sensors are unreliable.
Translation (Score:5, Insightful)
Translation: Our useless sensor is about to lead us into nasty litigation that will likely void our warranty-evasion scheme, so we better open the door a little bit.
Re:Moisture sensors (Score:3, Insightful)
Because it used to allow Apple to reject a warranty claim when they should honor it...mainly because they could BS their way into saying they were infallible before all of this... It's all about the Benjamins, you know.
Escape clause (Score:5, Insightful)
In other words, nothing has changed; it is still at their sole discretion if they wishes to honor the warranty.
Comment removed (Score:5, Insightful)
Re:Moisture sensors (Score:2, Insightful)
Troll.
As if Apple was the only one using those things.
Failure.
As if others doing the same make this "same" more ethical.
Re:I'm a cellphone tech at one of the US Big 4 (Score:5, Insightful)
"I'm a cellphone tech at one of the US Big 4" ---
Guess what -20C is BAD for your electronics.
My data center is held at constant temperature and humidity for electronics. I DON'T intend to stay in a data center to use a phone. In Alberta, Canada it routinely gets to -30C (as it did this morning in fact) and I expect the phone to work. Did I say, after it thaws out? No I meant in -30C weather.
You know what's BAD for a car engine? -30C
You know what's BAD for plastic? -30C
You know what's BAD for plants and animals? -30C
Sure its not good but it should still work.