


Apple Changes Stance On Water Damage Policy 155
tekgoblin writes "It appears Apple has changed its stance on whether an iOS device is actually water damaged. If you remember when the 13-year-old girl sued Apple in December, it was because her iPhone's moisture sensors had gone off and Apple voided her warranty. Those sensors have also been triggered by simply exposing the phone to low temperatures. Now Apple says that if the moisture sensors are red but the customer disputes and says no liquid has come into contact with the device, the warranty may still apply."
Moisture sensors (Score:5, Informative)
The funny thing is those papers are used in semiconductor bulk packaging to serve as a warning, not that the parts are unusable due to water but that a pre-bake may be necessary to drive water out that entered the packaging as a result of ambient humidity.
So yeah, anything that involves thermal shifts resulting in possible condensation can set these off while not harming the phone in the slightest. I don't know why anyone thinks these are in any way reliable.
Slashdot on the iphone... (Score:4, Informative)
Re:Moisture sensors (Score:4, Informative)
Troll.
As if Apple was the only one using those things.
Re:Moisture sensors (Score:4, Informative)
Re:Moisture sensors (Score:5, Informative)
Re:Translation (Score:5, Informative)
Apple are possibly the worst for warranties... and more specifically owning up to defects.
They just gave me a 27" iMac in exchange for my 2 1/2 year old 24" iMac that was bugging out. That's why I always get AppleCare, because the service has been outstanding.
Re:Translation (Score:5, Informative)
Apple are possibly the worst for warranties... and more specifically owning up to defects.
My wife has had many free out-of-warranty repairs on her {i|Mac}Books over the years, and I've had at least one. Dealing with the call center is hopeless, but the techs at the Genius Bars tend to be very helpful, even when the warranty is expired or (in my wife's case) you've spilled tea all over your laptop's keyboard.