Apple Support Company Sues Customer For Complaint 292
tekgoblin writes "An Apple authorized Service Provider called System Graph is suing a customer who complained online about poor service from them. The customer Dimitrios Papadimitriadis took his iMac to them because he was seeing gray spots on his LED panel. The Greek company System Graph recommended a full interior cleaning of the iMac and performed the service for Dimitrios. He then got his iMac back and noticed moisture behind the screen and that it still did not work properly and took it back to the repair center. System Graph then told him that they needed to keep his iMac to replace the LED screen and he would be without it for another week.
PR nightmare (Score:4, Insightful)
"Fast friendly service and if you say it wasn't we'll sure you". Apple needs to ship him a new computer and cut off ties with the service company. It'll cost them a 100X as much in the long run.
Re:LED SCREEN? (Score:3, Insightful)
No, there is no way someone would pay that much for such a small screen, even if it does have a huge contrast ratio. The tech just isn't mature yet.
It will be an LCD screen with an LED backlight.
Here I thought we'd end through nuclear war... (Score:5, Insightful)
Re:Here I thought we'd end through nuclear war... (Score:2, Insightful)
So what? (Score:2, Insightful)
You're allowed to sue anyone you like for any reason you want. I could sue every single person reading this post in a John Doe lawsuit because I believe that the gray aliens told me that people who read my slashdot posts are making the value of my stamp collection drop, so I want a million dollars from every one of you. Plus expenses.
Here, read up on this guy. [wikipedia.org]
See? You can sue anyone you want for any reason you like. Stories like these are really non-stories. About the only value is in letting you know "hey don't use these guys, they're litigious jerks."
You can sue anyone for any reason, sure - but winning your suit is of course another matter. Let these guys bringing the suit win, then you've got a story.
Re:Here I thought we'd end through nuclear war... (Score:4, Insightful)
This is the way the world ends
Not with a bang but a whimper.
-- TS Eliot
Re:So what? (Score:4, Insightful)
Re:LED SCREEN? (Score:4, Insightful)
The Samsung Galaxy S phones also use OLED screens.. Super AMOLED = Super Active-Matrix Organic Light-Emitting Dioide
Re:PR nightmare (Score:2, Insightful)
Not only would it undo brand damage, but actually improve it.
Apple would demonstrate to be on their customers' side for once.
Re:It's called System Graph (Score:5, Insightful)
No it doesn't. TFA says "An Apple authorized Service Provider called System Graph is suing a customer..." Perhaps it was corrected, something that Slashdot rarely bothers to do.
However, this is yet another case of Slashdot promoting some link-whoring blog that reports a story instead of the real source.The actual (English language) source is CNET: http://news.cnet.com/8301-17852_3-20026918-71.html?part=rss&subj=news&tag=2547-1_3-0-20 [cnet.com] which has a rather more complete story and background.
Re:Here I thought we'd end through nuclear war... (Score:5, Insightful)
Lawyers don't file suits for the hell of it. They do it because they're hired to beat someone else in court.
Who hires them? Big business. Who makes it easy for them by avoiding legislation for tort reform, and making new laws that are a lawyer's paradise? Politicians who were former lawyers, as you say.
So it's not just the legal system. It's the whole culture that thinks lawsuits are the solution to any problem, a society that completely mistrusts government to regulate properly, so end up voting in complete scumbags because they had a better funded ad campaign, a society that worships big business; allowing them to buy elections, buy laws, buy politicians outright, buy media stations and broadcast lies, and sue anyone and anything that competes with them or they don't like into oblivion in a legal, social and political environment that positively encourages that.
It's a much bigger clusterfuck than just shooting all the lawyers will fix.