trawg writes: "Valve have joined the list of companies that have altered their terms and conditions to prevent users from filing a class action suit. Their official statement says that such claims "impose unnecessary expense and delay" and are "designed to benefit the class action lawyers". A new arbitration process is also included, in which Valve will reimburse costs (under certain circumstances) when dispute resolution can't be solved through their normal support process." Link to Original Source
The last person that quit or was fired will be held responsible for
everything that goes wrong -- until the next person quits or is fired.