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Data Storage The Courts Apple

Apple Faces Class Action Lawsuit For Shrinking Storage Space In iOS 8 325

An anonymous reader notes that Apple is being sued over claims that iOS 8 uses too much storage space on the company's devices. "Ever wonder why there never is enough space on your iPhone or iPad? A lawsuit filed this week against Apple Inc. alleges that upgrades to the iOS 8 operating system are to blame, and that the company has misled customers about it. In the legal complaint filed in California, Miami residents Paul Orshan and Christopher Endara accuse Apple of "storage capacity misrepresentations and omissions" relating to Apple's 8 GB and 16GB iPhones, iPads and iPods. Orshan has two iPhone 5 and two iPads while Endara had purchased an iPhone 6. They contend the upgrades to the operating system end up taking up as much as 23 percent of the storage space on their devices."
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Apple Faces Class Action Lawsuit For Shrinking Storage Space In iOS 8

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  • MicroSD card? (Score:4, Insightful)

    by rossdee ( 243626 ) on Thursday January 01, 2015 @11:15PM (#48714423)

    Why TF don't Apple have a slot for microSD card ike most smartphones these days.

    Anyway I gave up on Apple in 1988

    • Re:MicroSD card? (Score:5, Insightful)

      by Anonymous Coward on Thursday January 01, 2015 @11:18PM (#48714433)
      If they had an SD card slot why would anyone pay an extra $200 for the large capacity phone?
      • Re:MicroSD card? (Score:5, Insightful)

        by Anonymous Coward on Thursday January 01, 2015 @11:45PM (#48714525)

        Especially when you can get the same $200 worth storage for $10.

        • Re:MicroSD card? (Score:5, Interesting)

          by schnell ( 163007 ) <me@schnelBLUEl.net minus berry> on Friday January 02, 2015 @01:57AM (#48714937) Homepage

          I suspect the original question was rhetorical, but there are two simple answers to why Apple doesn't include SD card slots in their phones:

          • User experience: I don't know if they have changed this recently, but the last time I used an Android device with a SD card used for storage, it was a PITA. IIRC the SD card could only be used for documents or media, while the partition space usable by apps and the OS was still fixed to onboard. That was fairly useless, since most of what I wanted to use up space with was various huge (500 MB+, thanks Disney) apps to keep my kids entertained when I wasn't using the phone. Also I had to select a storage partition whenever downloading something, and the phone gave me no clue about what I could/should allocate where. All in all, the SD card seemed like a much cooler idea than it was in practice.
          • Teh moneys: Apple doesn't charge anyone for their software updates, either on iOS or (these days) OS X. They make their money on selling their hardware on which their proprietary software has been thoroughly tested and certified. Yes you pay a premium for the hardware, but the fact is that you aren't paying for the hardware (or at least you shouldn't be), you are paying for the software that runs on it and the fact that Apple has (in theory) rigorously QA'ed the whole thing. Either way, understand that Apple is going to gouge you on hardware a bit in exchange for the user experience, because that's what they do.

          I should also note that the GGP said he/she "gave up on Apple in 1988." That's absolutely their right, but I don't think it gives them much credibility (which should be based on detailed time spent with the different options) for a comparative analysis of the value of Apple products in 2015. If I said "Lunix is the suxor because I tried Yggdrasil and XFCE couldn't make my sound card work," I don't think you would give me much credibility in the present day.

          • Re: (Score:2, Insightful)

            by Anonymous Coward

            Apple doesn't charge anyone for their software updates, either on iOS or (these days) OS X.

            Well they should pay the customer for these updates as they degrade the idevice's performance, horribly. If Microsoft winxp can last ten years without major os upgrades we should be able to go without an ios version x+1 upgrade every 9 months or so?

          • Re: (Score:3, Informative)

            by tlhIngan ( 30335 )

            User experience: I don't know if they have changed this recently, but the last time I used an Android device with a SD card used for storage, it was a PITA. IIRC the SD card could only be used for documents or media, while the partition space usable by apps and the OS was still fixed to onboard. That was fairly useless, since most of what I wanted to use up space with was various huge (500 MB+, thanks Disney) apps to keep my kids entertained when I wasn't using the phone. Also I had to select a storage part

            • by sjames ( 1099 )

              No technical reason Apple couldn't address those issues. It's their OS and their device and they can put any filesystem they want on the card and use any management technique they care to including union directories so it doesn't matter where the photo is stored. They clearly just didn't want to.

              My (old) Android phone just defaults to putting pictures and video on the SD card since that's nearly always the right thing.

          • by AmiMoJo ( 196126 ) *

            IIRC the SD card could only be used for documents or media, while the partition space usable by apps and the OS was still fixed to onboard.

            This hasn't been the case since 2.3, which was released in early 2011. The user experience with SD cards is pretty good on Android. By default stuff saves to the phone's internal memory and you just use the SD card for your own data like music and movies. You can just copy it on like you would copying it to a USB flash drive, and the phone indexes and sorts it all out for you. Optionally apps can request permission to put data on the card as well.

            They make their money on selling their hardware on which their proprietary software has been thoroughly tested and certified.

            So do many other companies, but Apple still charges way, way

          • by sjames ( 1099 )

            I don't know what phone you had, but my old but still in use Android offers to move applications to the SD card (or back to main flash). I'm sure Apple could have figured it out if they wanted to.

            That leaves teh moneys.

        • Re: (Score:2, Insightful)

          by The MAZZTer ( 911996 )
          It's not the same. The internal storage is going to be MUCH faster than a PoS $10 SD card.
    • Re:MicroSD card? (Score:5, Informative)

      by Pinhedd ( 1661735 ) on Thursday January 01, 2015 @11:22PM (#48714443)

      The quality of removable storage media, especially SD cards (and derivative formats) varies drastically. Apple likes to ensure a consistent ecosystem so that all users have as consistent an experience as possible.

      Apple wants to avoid cases where users blame Apple for sluggish application performance, skipping music/video, bugs, etc... that are a result of something that Apple can't control or exert influence over.

      • Apple wants to avoid cases where users blame Apple for sluggish application performance, skipping music/video, bugs, etc... that are a result of something that Apple can't control or exert influence over.

        Than how about they add some memory dedicated to the OS? The stuff is not that expensive these days...

        • Re:MicroSD card? (Score:5, Insightful)

          by NoKaOi ( 1415755 ) on Thursday January 01, 2015 @11:58PM (#48714573)

          Than how about they add some memory dedicated to the OS? The stuff is not that expensive these days...

          They do. It's part of that 16GB that they advertise. This is how pretty much all devices are advertised. Do laptops and desktops come with a separate disk for the OS? When they advertise the size of the hard drive do they subtract the size of the OS? How about other brands of phones or tablets?

          These people are completely ignorant about what they are suing for, in which case they have no business suing, or are suing just to sue (or because their lawyers are hoping to turn it into a class action suit, settle, and rake in millions while a bunch of people get 50 cents each), in which case they still have no business suing.

          • Re: (Score:2, Troll)

            by Frosty Piss ( 770223 ) *

            They do. It's part of that 16GB that they advertise. This is how pretty much all devices are advertised. Do laptops and desktops come with a separate disk for the OS? When they advertise the size of the hard drive do they subtract the size of the OS? How about other brands of phones or tablets?

            Laptops generally have a lot more memory than 16 or 32GB, so it's not an issue. When it becomes an issue, as with mobile devices, this should be compensated with more memory to dedicate to OS.

            PC / laptop vs. mobile devices? Apples and oranges.

          • Re:MicroSD card? (Score:5, Insightful)

            by bloodhawk ( 813939 ) on Friday January 02, 2015 @12:19AM (#48714647)

            Microsoft and others were forced to change how they advertise there devices because of complaints of how storage is used by the OS. While I agree this lawsuit is idiotic vendors really should be more forthcoming with information like storage, it isn't an insignificant amount that is taken on devices in this form factor and the average consumer doesn't know that he isn't really getting 8GB for photos and games, it wouldn't hurt there sales to be more open and honest, e.g. Microsoft now puts it directly on there site and even provides a table of how much storage is user available for each device. Would it really kill apple to do the same? currently the only thing apple adds is "1GB = 1 billion bytes; actual formatted capacity less."

            • Microsoft and others were forced to change how they advertise there devices because of complaints of how storage is used by the OS.

              Were they? Their own website lists the models as per the harddisk size. The only mention of any reduced storage is in a tiny footnote: " System software uses significant storage space" and there's an almost hidden link to a support page which details how much storage is available on freshly bought devices.

              As a side note I owe you some thanks. I had no idea my Surface Pro 3 had an microSD slot, it was so well hidden under the kickstand. That support page covered how to increase storage. I guess I'm off to th

          • Re:MicroSD card? (Score:5, Interesting)

            by Solandri ( 704621 ) on Friday January 02, 2015 @03:21AM (#48715111)

            They do. It's part of that 16GB that they advertise. This is how pretty much all devices are advertised. Do laptops and desktops come with a separate disk for the OS? When they advertise the size of the hard drive do they subtract the size of the OS? How about other brands of phones or tablets?

            These people are completely ignorant about what they are suing for

            One of the wrinkles that possibly justifies a lawsuit for this is that Apple doesn't give regular users a way to downgrade the iOS version. So if your device had a "comfortable" amount of free space, an auto-update could put you into a "critically short of space" state with no way for most owners to revert the device to the old iOS. Thus forcing you to upgrade to a new device sooner than you expected. Relevant quote from TFA:

            "These misrepresentations and omissions cause these consumers to 'upgrade' their Devices from iOS 7 (or other operating systems) to iOS 8," it said. "Apple fails to disclose that upgrading from iOS 7 to iOS 8 will cost a Device user between 600 MB and 1.3 GB of storage space - a result that no consumer could reasonably anticipate."

        • This is a good idea on face value. The price would certainly be negligible. But, knowing that iOS size is likely to grow, constraining the iOS size to fit a dedicated partition might be tricky. Maybe that's it, a dedicated 8GB partition for today. Five years from now it could be 16GB. Etc.
          • Re: (Score:2, Troll)

            by laird ( 2705 )

            Worse, it adds significant complexity to have to different physical sets of storage.

            And it also means that they would need to get an over-sized OS storage volume just to have room for future features, meaning that you'd have wasted/unused storage in your device, driving up the cost and power consumption, getting nothing in return until some hypothetical future date when the OS might grow to use that space. And if there's no such wasted space now, that means that the OS new features are constrained to fit in

        • Apple wants to avoid cases where users blame Apple for sluggish application performance, skipping music/video, bugs, etc... that are a result of something that Apple can't control or exert influence over.

          Than how about they add some memory dedicated to the OS? The stuff is not that expensive these days...

          And if they did people would be complaining about Apple using up memory that they paid for that's currently vacant just to handle a once-yearly iOS upgrade. At least this way most people can get use of the memory most of the time, its a damn sight simpler, and it allows Apple to report bigger numbers legitimately. Why wouldn't they do it the way that they are, especially knowing that they'd get abuse for it either way?

      • Re:MicroSD card? (Score:4, Insightful)

        by AthanasiusKircher ( 1333179 ) on Friday January 02, 2015 @12:38AM (#48714705)

        The quality of removable storage media, especially SD cards (and derivative formats) varies drastically. Apple likes to ensure a consistent ecosystem so that all users have as consistent an experience as possible.

        Yeah, I guess that makes sense. I mean, there's no way it could have anything to do with the fact that flash memory prices have dropped significantly and the only way Apple can get away with charging its ridiculous premiums for slightly more memory is to prevent users from easily adding their own. (With micro SD prices now, I could find something costing less than $1/gigabyte, or if Apple supported USB OTG, I could even use a flash drive for about 30 cents/GB, but instead I have to pay about $2/GB if I want an iPad or whatever with more memory.)

        And it couldn't possibly have anything to do with the fact that those ridiculous premiums for lots of memory cause consumers to buy cheaper models rather than spending a couple hundred more dollars on an already way overpriced piece of hardware, and then are forced to upgrade to a new generation device in a couple years when they realize they don't have enough space.

        Yeah, I'm sure you're right -- the huge profit motive here has nothing to do with it... It's just Apple being a good citizen and helping its users not up have to put up with some inferior piece of freakin' flash memory they might buy.

        That MUST be it. Thanks for telling us.

      • Yes, it has NOTHING to do with the disgusting margin they make on their flash upgrades.

        http://www.computerworld.com/article/2685232/why-the-entry-level-iphone-6-has-just-16gb-of-storage.html [computerworld.com]
    • Re: (Score:2, Troll)

      by tlambert ( 566799 )

      Why TF don't Apple have a slot for microSD card ike most smartphones these days.

      Anyway I gave up on Apple in 1988

      Usually this type of decision is based on a couple of things, and all of them really such with MicroSD:

      (1) Power management; with the card it, it's hard/impossible to drive down battery usage/drive up battery life
      (2) It's another hole in the case to let in water/dirt/etc.
      (3) Speed/quality of MicroSD cards is highly variable
      (4) As hardware which talks directly to the driver, not through an intermediary, and effectively on the memory bus, it's an attack vector
      (5) They're easy to lose, compared to, say, a powe

      • Many of the Lumia phones have a microsd slow on the INSIDE.

        I open up the phone once (trivially easy) and I can put in a microsd card, sim card and even replace the battery and then close the cover back up.

        The battery covers the sim card and microsd card so they can't be removed while the battery is in. This means you can't accidentally remove them while the phone is on.

        It is a very good and simple design. It means you don't have any of the external interfaces, you don't worry about dust, water etc and you d

    • Why TF don't Apple have a slot for microSD card ike most smartphones these days.

      Look at the article. How would that change? The complaint is that iOS 8 takes more space than iOS 7, and that is true no matter how much space.

    • You mean like the SD card slot on Nexus devices? You know the only device that is almost guaranteed to get timely OS updates?

      Where can I find this SD card slot on Nexus phones?

  • by hawkingradiation ( 1526209 ) on Thursday January 01, 2015 @11:24PM (#48714453)
    who brought us the "Google includes its own advertisements in search" complainers. They developed the product, so they get to say how it behaves or how much of their own product they include with their own product. Or should we conclude that these companies represent a significant presence in our life that we should all pay a mandatory fee to them and treat them as otherwise some sort of necessary corporations that simply have to exist? But then they would be like governments. Because that is the only way we will have a say in what they produce, except with our wallets.
  • Feeping creatursim (Score:3, Insightful)

    by NoNonAlphaCharsHere ( 2201864 ) on Thursday January 01, 2015 @11:36PM (#48714493)
    So they're upset that new features in an OS consumes more memory?

    I felt like a million IT people cried out "DUH!" and then were silenced.
  • Background (Score:2, Informative)

    by Anonymous Coward

    Just for reference, Orshan is a bankruptcy lawyer, but, while he's a named plaintiff, there are other lawyers handling the case. Christopher Endara was VP of a generic orthopedic screw manufacturer (Internal Fixation Systems, OTC stock IFIXQ) that went bankrupt; the company assets were bought up by US Orthopedics.

    The class action filing can be read at https://cdn2.vox-cdn.com/uploads/chorus_asset/file/2893306/1-main.0.pdf [vox-cdn.com] .

    Not that anyone cares, but background is fun; let the fanboi wars begin.

  • by Anonymous Coward

    The core reality in anything having to do with personal computers or similar devices
    is that older hardware in the computer industry is always made obsolete by increasing
    requirements for storage or performance ( or both ).

    The idea that older hardware should have made allowances for software which did not
    even exist when the hardware was spec'd and manufactured is simply absurd.

    The only hope for this lawsuit is for the plaintiffs to somehow make sure the judge or jury
    are technically illiterate. However I am pr

  • by OrangeTide ( 124937 ) on Friday January 02, 2015 @12:36AM (#48714695) Homepage Journal

    Flash is already a bit weirdly sized because of extra bits for Flash Translation Layer to do block management. Maybe we just need flash parts that are big enough for a 1GB OS partition and don't even advertise the user visible partition. As a software engineer (on Android mostly) it would be pretty simple for the OS to manage a private partition because we already partition flash today.

    The obvious would be to label devices as 7GB, 15GB, 31GB, etc. But unless all devices did this universally I don't think the public would accept that either. It would be better to secretly charge the consumer for the extra GB for the OS.

    ps - I picked GB out of the air at random as a somewhat future-proof number for sub-64GB flash memories. Android uses significantly less than 1 GB, I assume iOS is approximately the same size.

    • Android significantly less than 1GB? Hardly [nextpowerup.com], unless you're managed to strip it to bare bones. iOS devices reserve about 3GB, and Surface tablets reserve 15-60GB (I kid you not) for Windows RT/8

      • The image I flash every day at work is about 600 MB, with debug symbols (Android-L). It's less when I strip debug prints and symbols.

        I don't know what do say, there isn't anything special about the image I build. It is just the stock apps that Google ships, plus my drivers.

    • the problem is let's say apple takes a noob-friendly approach and advertises the exact amount someone would see if they checked available space on day one. say instead of 8GB, 7.1GB. I can see apple liking this idea. But then Sammy will take the more selfish approach and keep saying "we have an 8GB phone!". Then ppl will say why would I pay for apple when I get 20% more storage with sammy? it's self-defeating.

      next lawsuit: at walmart the price on the shelf is different than the price at the register due to

      • next lawsuit: at walmart the price on the shelf is different than the price at the register due to sales tax. class action!

        As a non-american, I found this really annoying the first time I bought stuff in an American shop. I had a bit of money in my pocket (a few dollars) and picked items just below the amount that I had. Then at the checkout they asked for more money than I had in cash. Really annoying.

  • It's already assumed on desktops and laptops: saying it has a 500GB hard drive means it has a 500GB hard drive, not 500GB of free space after Windows and all the other software is installed. Saying it has 8GB of RAM means 8GB of RAM, not 8GB of memory free after device drivers and services and Windows and run-on-startup programs have loaded. So why on a phone or tablet should 16GB of storage not mean 16GB of storage, why is it supposed to mean 16GB free after the operating system and software is installed?

  • Try Windows. Cheap Windows 8.1 (full Windows, not RT) tablets are popping up like mushrooms. The recovery partition, OS, and its first round of updates take nearly 16 gigs. And they're selling tablets with 16 gigs of storage. So you power on your tablet, connect to your network, install the updates, and you've got a few hundred megs of storage left. I bought a $100 32 gig tablet just to play around and see how it works. I've installed Chrome and a couple little games and have 9.85 gigs free. Out of t
  • Here's the issue as I see it.

    I owned an iPhone 4 for all four years of its lifeâ"release to EOL. It was the 16GB version and I got by by managing my music playlists carefully and occasionally offloading the photos. Even in iOS 7, this was fine. When I was deciding which iPhone 6 to buy, I figured that I'd pretty much work the same way I always had. Sure, I can't carry as much with me, but I'm rarely away from home so long that it matters, and I was already planning to buy the iCloud storage package.

    Eve

  • by Change ( 101897 ) on Friday January 02, 2015 @01:45PM (#48718349)

    I just bought a Samsung Galaxy S5 with 16GB of onboard flash. Fully half of it is consumed by Samsung and Verizon crapware that I can't delete.

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