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Govt. Watchdog Group Finds Apple Misled Aussies On Consumer Rights 85

Posted by samzenpus
from the long-term-fixing dept.
beaverdownunder writes "Apple has agreed to an agreement to ensure staff inform customers of rights under Australian consumer law. Despite the 2011 law requiring retailers to provide a refund option for faulty goods, and free repairs to items reasonably expected to still function properly (this part of the law is intentionally ambiguous), Apple steadfastly stuck to its AppleCare program, denying warranty repairs to units more than one year old (without the purchase of an extension) and only offering replacement or credit for DOA items. Apple has promised to compensate all Australian customers who were charged for repairs during the last two years, and make the terms of the law clear on the Australian Apple website. How this will affect company warranty policy is unclear — under the law, consumers could be entitled to repairs for the life of the product (barring damage, of course)."
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Govt. Watchdog Group Finds Apple Misled Aussies On Consumer Rights

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  • by Jiro (131519) on Thursday December 19, 2013 @05:39AM (#45734281)

    If the price of the long warranty is equal to the cost of the warranty to Apple, they'll just bake it into the price. If the warranty is a high margin item whose standard retail price far exceeds the actual cost to Apple, Apple can't just raise the price by the standard retail price of the warranty--raising the price shifts the demand curve and reduces the total number of Apple products sold (something that does not happen if the warranty is sold at the same retail price but as an optional item). Apple would instead be forced to raise the price by a smaller amount that is closer to the actual cost of the warranty, so as not to reduce sales too much.

    Imagine that they were selling iPads but had a deal where you paid an extra million dollars to get them gift-wrapped. If the government forced them to gift-wrap every iPad, they could not raise the price by a million dollars.

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