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Apple IT

AppleCare Reps Told To Skirt Malware Questions 389

Posted by timothy
from the neither-confirm-nor-deny dept.
Dominare writes with this bit from ZDnet: "'A confidential internal Apple document tells the company's front-line support people how to handle customers who call about malware infections: Don't confirm or deny that an infection exists, and whatever you do, don't try to remove it.' So basically, now that Macs have their own equivalent to XP Antivirus the best you can hope for is to be pointed at the store where you can buy something that may or may not fix your problem ... nice."
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AppleCare Reps Told To Skirt Malware Questions

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