2011 MacBook Pros Confirmed To Crash Under Load

sammcj writes "2011 MacBook crashing under heavy load?... you are not alone. While trying to figure out what was wrong with my fancy new MacBook I soon realized that the issue is very widespread."

Re:Well of course

[Anonymous Coward]

To an extent, yes, every manufacturer has released machines with hardware problems. However, the "Apple Tax" is supposedly justified by machines with premium engineering that "just work". This sure sounds a whole lot like a serious cooling problem, something that's simply unacceptable for a midrange laptop that costs $2k

Previous generation crashed/froze too.

[mario_grgic]

I bought top of the line 2010 17'' Macbook Pro fully loaded with matte screen too. Loved the machine (it was almost as fast as my 8 core Mac Pro), but it would freeze unexpectedly, and not necessarily under load either. So, after some research I found similar killometer long thread on apple discussions forum. So, I reluctantly and sadly returned it to Apple for full refund. I'm extremely happy with the customer service (they didn't ask me any questions or pressured me to keep it or anything, just said "So, what do you want to do?", i.e. attempt a replacement or refund). But, I'm not happy with the fact that you can spend $4000 on a computer and have it not working. Now I'm scared to even attempt to buy another one. It's somewhat of a disappointing experience.

I should also mention that I have 7 other Macs (of which only one portable - 2008 Aluminum Macbook) that all worked out of the box without a single issue. So, I don't know if only their top of the line Macbook Pros have these issues due to heat dissipation or something else?
 

Re:Well of course

[Culture20]

I like Dell because their support actually listens to me. "the cooling fan died" is met with a question of whether I need a technician or just the part. When I call Apple and tell them that an iMac overheats to the point of locking up, they call me a liar and hang up "if it doesn't turn off, its not overheating" Oh, really, then why is it locked up and so hot?

Re:Well of course

[UnknowingFool]

Wrong. Other manufacturers fix the problems before they become problems or communicate with the people that it is a problem and fix it after, even if that means recalls or refurbishment. Apple has such a huge ego they think that you are one of their little peons and you should be grateful to even own one of their products.

Really? You mean how Sony somewhat shifted the blame of their exploding batteries onto Dell saying that it was somehow Dell's designs that exacerbated the problem. Dell and Apple recalled the batteries before Sony did. In the end, Sony had to recall batteries from many different laptop manufacturers.

Re:Much ado about nothing ...

[BorgDrone]

No. Much to do about something. Apple fan boys love to scream that apple's jsut work when the reality is they have been plague with their own problems all along.

It's never good enough for some people. If this is indeed caused by iStat's fan control, then people who installed this had to give this app root access to modify the SMC.

So what is Apple to do ? Lock down OSX like iOS ? People like you would start screaming that Apple users don't own their own machine, Apple is evil, bla bla bla. Just like they do for iPhone/iPad. On the Mac you can get access to the whole system if you want, and when people do and break their system is Apples fault too ?

Re:Well of course

[Khyber]

"Every manufacturer has issues with their machines, including Apple"

I used to work as an Apple repair tech, at Flextronics.

I don't know how it is now, but not even 6 years ago 2/3 of the machines off the line were failures and needed refurbishing.

Apple managed to keep it quiet with a ton of bullshit.

I'm not aware of ANY manufacturer besides Apple with that shitty of a manufacturing record.

But that's what happens when you had your stuff manufactured in Guadalajara, Mexico.