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Apple Changes Stance On Water Damage Policy 155

Posted by Soulskill
from the customer-is-occasionally-right dept.
tekgoblin writes "It appears Apple has changed its stance on whether an iOS device is actually water damaged. If you remember when the 13-year-old girl sued Apple in December, it was because her iPhone's moisture sensors had gone off and Apple voided her warranty. Those sensors have also been triggered by simply exposing the phone to low temperatures. Now Apple says that if the moisture sensors are red but the customer disputes and says no liquid has come into contact with the device, the warranty may still apply."
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Apple Changes Stance On Water Damage Policy

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  • Moisture sensors (Score:5, Informative)

    by Microlith (54737) on Monday January 31, 2011 @06:00PM (#35061486)

    The funny thing is those papers are used in semiconductor bulk packaging to serve as a warning, not that the parts are unusable due to water but that a pre-bake may be necessary to drive water out that entered the packaging as a result of ambient humidity.

    So yeah, anything that involves thermal shifts resulting in possible condensation can set these off while not harming the phone in the slightest. I don't know why anyone thinks these are in any way reliable.

  • by xTantrum (919048) on Monday January 31, 2011 @06:10PM (#35061580)
    So im sure to get modded off topic but i'm reading /. on my 3GS right now and this new layout apple does not like. For some reason i can never see the top story. The title is always half cut off by the /. Masthead. wtf?? Its also unbelievably slow to load the page and safari seems to have a hard time fitting the content to the phone display so who am I to sue in this case, Apple or cowboy neal? ----sent from my ipho
  • Re:Moisture sensors (Score:4, Informative)

    by MouseR (3264) on Monday January 31, 2011 @06:25PM (#35061732) Homepage

    Troll.

    As if Apple was the only one using those things.

  • Re:Moisture sensors (Score:4, Informative)

    by newcastlejon (1483695) on Monday January 31, 2011 @06:31PM (#35061770)
    Setting aside the problems of maintaining the aesthetics while keeping it waterproof, I'll concentrate on one essential aspect of the iphone: ever notice how the touchscreen doesn't work when the screen gets wet?
  • Re:Moisture sensors (Score:5, Informative)

    by Low Ranked Craig (1327799) on Monday January 31, 2011 @06:36PM (#35061800)
    I know this is about Apple, but Nokia has (or had) the same policy. I know this from first hand experience with a damaged 5160 about 6 or 7 years ago. They also try to void your warranty of you change the face plate...
  • Re:Translation (Score:5, Informative)

    by XxtraLarGe (551297) on Monday January 31, 2011 @07:30PM (#35062302) Journal

    Apple are possibly the worst for warranties... and more specifically owning up to defects.

    They just gave me a 27" iMac in exchange for my 2 1/2 year old 24" iMac that was bugging out. That's why I always get AppleCare, because the service has been outstanding.

  • Re:Translation (Score:5, Informative)

    by 1729 (581437) <slashdot1729@gma[ ]com ['il.' in gap]> on Monday January 31, 2011 @08:36PM (#35062910)

    Apple are possibly the worst for warranties... and more specifically owning up to defects.

    My wife has had many free out-of-warranty repairs on her {i|Mac}Books over the years, and I've had at least one. Dealing with the call center is hopeless, but the techs at the Genius Bars tend to be very helpful, even when the warranty is expired or (in my wife's case) you've spilled tea all over your laptop's keyboard.

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