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Cellphones Communications Apple

Study Finds iPhone Twice As Reliable As BlackBerry 301

Posted by timothy
from the joe-random-study dept.
An anonymous reader writes "As reported at TechCrunch, 'The iPhone is twice as reliable as the BlackBerry after one year of ownership, a new study by SquareTrade finds. SquareTrade, which sells extra warranties for cell phones and other devices, looked at the failure rates of 15,000 phones covered under its plans. The malfunction rate for iPhones after one year is 5.6 percent, compared to 11.2 percent for the BlackBerry and 16.2 percent for the Treo.' The full report (pdf) can be found at the SquareTrade site."
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Study Finds iPhone Twice As Reliable As BlackBerry

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  • OMGITSSOOOOOSHINY (Score:2, Insightful)

    by negRo_slim (636783)
    What is considered a malfunction? And perhaps having the latest and greatest object of the year inspires people to treat the phone with a little more care?
    • by dreamchaser (49529) on Sunday November 09, 2008 @08:43PM (#25698749) Homepage Journal

      Not to mention that most Blackberry users have devices paid for by their employer. The majority of iPhone users buy their own phones.

      • by darkmeridian (119044) <[moc.liamg] [ta] [gnauhc.mailliw]> on Sunday November 09, 2008 @09:08PM (#25698971) Homepage

        My coworkers and I get our Blackberries through the firm, and you'd be surprised how many old-model Blackberries get dropped once the new models become available. "Only the partners have the new ones?" "Yeah. We're relying on attrition to wear down the associates' Blackberries." Next day. "I need a new Blackberry. I dropped mine."

        • Re:OMGITSSOOOOOSHINY (Score:5, Informative)

          by dreamchaser (49529) on Sunday November 09, 2008 @09:10PM (#25698983) Homepage Journal

          Yep, I've seen the same thing many times. That was my point. I'd say a sizeable minority of Blackberry 'failures' are people angling to upgrade to the latest greatest model.

          • by Fluffeh (1273756) on Monday November 10, 2008 @02:29AM (#25700663)
            Either way, on in twenty iPhones and one in ten blackberry's? That's disgraceful. Could you imagine if one in ten intel chips failed within their first year? How about one in ten hard drives? How about one in ten cars/planes/boats?
        • Re:OMGITSSOOOOOSHINY (Score:5, Interesting)

          by daBass (56811) on Sunday November 09, 2008 @09:34PM (#25699133)

          While no denying your comment, I doubt many companies like yours would be using extra warranty services like this. I am sure SquareTrade's statistics only includes those insured by them - most likely individuals and small businesses.

          So the abuse by enterprise users likely does not come into these figures.

        • by Anonymous Coward on Sunday November 09, 2008 @09:40PM (#25699169)

          My coworkers and I get our Blackberries through the firm, and you'd be surprised how many old-model Blackberries get dropped once the new models become available. "Only the partners have the new ones?" "Yeah. We're relying on attrition to wear down the associates' Blackberries." Next day. "I need a new Blackberry. I dropped mine."

          I had a horrible accident with a Blackberry and a prototype mass driver at the lab. When my supervisor offered to have it repaired I handed him a Dust Buster and pointed to a smudge on the wall.

        • by MBGMorden (803437)

          I manage the BES at work, and I see something similar where I'm at. Not dropping them, but just claiming that "It doesn't work right. I want a new one.". Generally, this is (I suspect) a user training issue (to put it politely). A higher up claims that something doesn't work on their BlackBerry. They send it over via an assistant, who hasn't used it so can't show me EXACTLY what is wrong with it (naturally the actual user is too busy to spend any time showing us what's wrong themselves - or to even tak

          • Re:OMGITSSOOOOOSHINY (Score:4, Interesting)

            by binaryspiral (784263) on Monday November 10, 2008 @03:20PM (#25709079)

            We had this same problem at the college I work at until the IT department changed up the way we handled this. Now if they "break" a phone we charge the department for phone replacements. You'd be surprised at how few managers of departments are willing to slice $200 off their budget to get a new shiny phone. Or if they do - I don't care, because it doesn't set any of my projects behind any longer.

            Also, we initiated a two year rotation on phones - everyone gets a new one (the same model as the deans and executives) every two years. That cut down on the envy-breakage considerably.

            Your tax payer dollars hard at work...

      • Re: (Score:3, Interesting)

        by renegadesx (977007)
        With 3G Smartphones being so commonplace these days is Blackberry even relevent anymore?
        • Re:OMGITSSOOOOOSHINY (Score:5, Informative)

          by Anonymous Coward on Sunday November 09, 2008 @10:59PM (#25699585)

          With 3G Smartphones being so commonplace these days is Blackberry even relevent anymore?

          Yes. The Blackberry platform remains the best mobile data system by far. Strong encryption, fully audited, free dev kits, no restrictions on what you do with it, push email, strong control of the devices by central IT policy, and outstanding integration with Exchange, Notes or GroupWise. Even supports PGP or S/MIME email for additional paranoia.

          Unlike the iphone or googlephone, no one can remove apps from your blackberry (aside from your IT people).

          Now, you might not be interested in all these features, but nothing else comes close.

          • Re: (Score:3, Interesting)

            by renegadesx (977007)
            I think its funny that I got modded flamebait despite it was a legit question! I could see how it could be interpreted as a troll but flamebait?

            It's just I have found Blackberry to be a pain to maintain and just really expensive. Eventually we just went made do with Exchange, for push email in Exchange/Outlook mobile, that can be done (I dont know about Groupwise) and we were already paying for exchange to begin with. We just felt that was good enough so we phased out Blackberry and got everyone O2's, t
          • Re:OMGITSSOOOOOSHINY (Score:5, Informative)

            by spyowl (838397) on Monday November 10, 2008 @12:43AM (#25700131)

            Don't get me wrong, I have a Blackberry and I like it; but let's not start giving each other blowjobs just yet:

            no restrictions on what you do with it

            Can't do VoIP apps - restricted by RIM.

            outstanding integration with Exchange...

            Purchase/licensing and maintenance of a separate Blackberry enterprise server required. Note that iPhone integrates w/Exchange without requiring you to license/maintain this component.

        • by Dan541 (1032000)

          I notice you got modded flamebait for speaking out against crackberries.

          I have never understood the fascination with blackberries. They do email, well so do a ton of other mobile devices.

      • Re:OMGITSSOOOOOSHINY (Score:5, Interesting)

        by syousef (465911) on Sunday November 09, 2008 @09:28PM (#25699097) Journal

        Not to mention that most Blackberry users have devices paid for by their employer. The majority of iPhone users buy their own phones.

        Regardless of who bought it, which would you spend more time protecting? Your personal entertainment device that lets you listen to music etc. or the virtual servant bell which forces you to check your email regularly out of hours and which few people use for personal calls.

        • Re:OMGITSSOOOOOSHINY (Score:5, Interesting)

          by PCM2 (4486) on Monday November 10, 2008 @01:09AM (#25700251) Homepage

          Regardless of who bought it, which would you spend more time protecting? Your personal entertainment device that lets you listen to music etc. or the virtual servant bell which forces you to check your email regularly out of hours and which few people use for personal calls.

          In all fairness, modern BlackBerry handsets do audio and video. Mine even has a 3.5mm headphone jack. Many also come equipped with cameras (although people who need to go places that don't allow cameras can get ones without). It's also good for surfing the Web, and although it comes equipped with a pretty decent mapping application, Google Maps is even better. As for personal calls, well, I really just don't enjoy being on the phone that much. But if I was somewhere away from home and I needed to make a phone call, I imagine pulling my BlackBerry out of my pocket, dialing a number, and holding it to my ear would be the simplest way to do it. Why wouldn't I?

          What's more, all modern BlackBerry handsets have an Auto On/Off feature. If you're really so concerned, have it switch itself off at 6pm and come back on in the morning.

          • Re: (Score:3, Insightful)

            by syousef (465911)

            What's more, all modern BlackBerry handsets have an Auto On/Off feature. If you're really so concerned, have it switch itself off at 6pm and come back on in the morning.

            Most people don't have a problem with the device. Even getting into the habbit of manually switching it off wouldn't be too much to ask. What's more difficult is managing your boss' expectation that the thing is on. For that very reason I don't want a Crackberry.

            • Re:OMGITSSOOOOOSHINY (Score:5, Informative)

              by PCM2 (4486) on Monday November 10, 2008 @01:54AM (#25700475) Homepage

              Really?

              Boss: Did you get my email?

              Me: Not yet, I just got in.

              Boss: I sent it at 9pm last night.

              Me: Ah, that must be it. I left at 6. So what's up?

              Is that so hard? In my experiences, bosses might expect all kinds of things, but rational people generally have a pretty good grip on what is reasonable to expect and what is not -- unless you give them other ideas.

      • by amiga500 (935789) on Sunday November 09, 2008 @10:12PM (#25699311) Homepage
        An executive at my employer recently had to have his Blackberry replaced after his wife threw it against a wall while they were on vacation.
    • Re: (Score:3, Informative)

      by gyrogeerloose (849181)

      perhaps having the latest and greatest object of the year inspires people to treat the phone with a little more care?

      Not in my case. I've dropped my iPhone 3G several times, including a three-foot fall onto a hard surface--twice. The shiny bezel got a little scratched but the phone works fine.

      • I'd be more worried about that glass.....

        • That's what I thought too, but it seems to hold up okay.
        • I dropped my old one from a boat I was look at to buy on the trailer onto a concrete garage floor (about 7 feet up from where it was on my belt). Bezel scratch. Nothing else. Was loading the same boat on to the trailer a few months after I bought it and had forgotten the phone was in my pocket. That was the end of it. Irrelevant comment: I'd still have it now - I have the 3G, and it's really not doing anything for me that the old one didn't.
          • by Hadlock (143607)

            What kind of phone call were you waiting on that you couldn't leave the phone in your car? Power tools + boats = phone stays in car, or (dry) sink in the boat.

            • I wasn't waiting on any call. There is no one listening on marine VHF bands on most of the Delaware River. If you need help or a tow, you have to make a phone call or swim to shore. I normally put it in a plastic bag. I was stupid, broke my normal procedure, and put it in my pocket as I was loading the boat.
    • Re: (Score:3, Informative)

      by mewshi_nya (1394329)

      Basically, having dealt with SquareTrade (they're actually a pretty decent company, by the way), anything that causes the phone to stop working normally, such as broken screen, broken keyboard, broken battery, broken... well, anything that can't be fixed by the user.

      • Re: (Score:3, Interesting)

        by More_Cowbell (957742) *

        ... well, anything that can't be fixed by the user.

        Just out of curiosity what exactly would you call a user fixable part on a cell phone?
        Aside from the few phones that have interchangeable outer covers, I can't think of a single thing. Not like they sell parts at Radio Shack...

    • Re:OMGITSSOOOOOSHINY (Score:4, Interesting)

      by Ethanol-fueled (1125189) * on Sunday November 09, 2008 @08:54PM (#25698839) Homepage Journal
      In the first TFA the failures are seperated by like components/subsystems. The logically strange thing is that the catagory with the highest failure rate across all 3 brands is "screen/keypad/touchpad". I'd wait a couple more years for more reliable iPhone faulure data to be gathered, it's hard to compare one inoperable button with an erratic touchscreen(don't know about the treo, but iPhone alphanumerics must be entered with the touchscreen as opposed to the crackberry's button-keypad.
    • Re:OMGITSSOOOOOSHINY (Score:4, Informative)

      by linumax (910946) on Sunday November 09, 2008 @09:00PM (#25698899)
      If you bother to read the report (yeah I know this is Slashdot) you'd get the answer:

      We divided reported malfunctions into the following problem categories:

      • Software / Features. Includes operating system lockups, frozen applications, voice recognition software, etc.
      • Battery Problems. Primarily batteries that fail to hold a charge.
      • Bluetooth / Camera / Accessories. Includes functional components that are part of the handset.
      • Antenna / Hardware / Casing. Includes all physical integrity issues.
      • Screen / Keypad / Touchpad. Includes burn-in, screen spots, dead pixels, and touch screen dead spots.
      • Call Issues. Includes outbound calling, call reception, poor call quality, dropped calls and microphone issues.
      • Power Issues. Includes power connectors, powering on/off, and inability to stay on.
      • Other. Other issues, not categorized above.

      And, regarding the level of care, and how accident prone iPhones are:

      As it turns out, an iPhone user is more than twice as likely to experience an iPhone failure due to accidental damage than through a handset malfunction. An astounding 12% of iPhone owners have reported a failure due to accidental damage at the 1 year mark, and nearly a quarter of all iPhone owners can be expected to have their phone fail from an accident by the end of 2 years. This accident rate is higher than the 9% accident rate reported on all other phones by one-third...

      Personally, I see and use the iPhone as an appliance, not as a platform, which is what a real Smartphone is. iPhone is not in the same league, and comparisons of this kind, while informative to some extent fail to provide any significant insights.

      • Re: (Score:2, Interesting)

        by Anonymous Coward

        Seriously? iPhone, Windows Mobile, and PalmOS are the only real smartphone platforms. Android may yet prove itself, but Blackberry has the worst development tools and developer community there is. It's big expensive enterprise apps and 1 billion different Solitaire games for $19.99 each.

        The iPhone on the other hand, while it has those billions of redundant solitaire games: they're free, and otherwise has an ever improving mixture of enterprise type, reasonably priced, and free apps of all types. Oh, and App

      • Re: (Score:2, Interesting)

        by popo (107611)

        "an iPhone user is more than twice as likely to experience an iPhone failure due to accidental damage than through a handset malfunction."

        Because when you drop the Blackberry your company bought for you, you claim it "just broke". When you drop the iPhone you paid for yourself, you're comfortable admitting that you dropped it.

        • Or it might be that people actually carry their iPhones around more places. Which would you take with you when you go out, your work e-mail or your iPod?

          Or it could be that iPhones are more fragile, but that hasn't been my experience.

    • This is along the lines of my immediate thoughts after reading this article. I own a Blackberry and haven't had a single issue with it.

      I won't own an iPhone for reasons I won't detail here, but one of them is price.

      I'm less likely to care about a phone that costs me $30 vs my Blackberry that cost me nearly $300

      Now, when they detail failure rates, are they referring to actual failures or user ineptitude?

    • What is considered a malfunction? And perhaps having the latest and greatest object of the year inspires people to treat the phone with a little more care

      What's different between the two phones? Does the lack of a keyboard make the hardware simple enough to have a higher success rate? Does that make it more difficult for people to break?

    • What is considered a malfunction? And perhaps having the latest and greatest object of the year inspires people to treat the phone with a little more care?

      I would consider durability a major point of reliability for a phone. Its a device that you carry around with you, it should be able to stand up to being banged around a bit.

    • Re: (Score:3, Insightful)

      by nine-times (778537)

      Right. Research suggests that the iPhone are reliable, so their methods must be wrong. Because I know a guy who's iPhone broke, and we all hate Apple anyway, so lets be as dismissive as we can.

      It couldn't possibly be because the devices are durable and designed pretty well.

    • by Smauler (915644)

      My phone got a malfunction - it's scratched to shit, is ancient, and has one of my hairs siiting behind the screen*. The weird thing is, it still does the two things I ask of it - make phone calls and keep battery charge (for about a week or so). Until it dies, or something else comes on the market I actually want from a phone, it's perfect. Screw fangled crap, I just want to reliably be able to make calls and have good battery life.

      If others want other things from their phones, that is fine. I just wan

  • bias. (Score:4, Insightful)

    by Kingrames (858416) on Sunday November 09, 2008 @08:39PM (#25698701)
    Sounds heavily biased.
    There are plenty of people who would wait until there was more than one problem with their iPhone before calling it in for repairs. But those with a blackberry might be more quick to respond to problems.

    Did the study really only count the number of times someone sent their phone in for repairs, or the actual defects in the hardware?
    • Re:bias. (Score:5, Insightful)

      by powerspike (729889) on Sunday November 09, 2008 @08:46PM (#25698785)
      I have to agree with this totaly. As a business user, if something goes wrong, i want it fixed asap, as it will affect my job in someway (this is a generic view on any device i use as a part of my workflow). As an indivual, I have a itouch, i have had several issues withit, but it still does what i want it to, so i haven't bothered to take it in for repairs yet, but it needs it (the case is coming apart - bad glue?). but you get the point. business users will raise issues alot faster then retail ones.
      • Re:bias. (Score:5, Funny)

        by Anonymous Coward on Sunday November 09, 2008 @09:13PM (#25698995)

        the case is coming apart - bad glue?

        That's not broken. You're one of the lucky ones who got one with a user replaceable battery!

      • I have to agree with this totaly[sic].

        You have to totally agree with a posting of speculation and conjecture that would be pointless if you bothered to RTFA?

    • There are plenty of people who would wait until there was more than one problem with their iPhone before calling it in for repairs.

      are you joking? the people who buy apple products are generally complete nuts when it comes to returning stuff. shit, I remember ibooks (or were they macbooks?) being returned because of discolouration where you wrists like. discolouration!

      if there's the slightest flaw in an apple product their is almost always an outcry demanding a recall. where are you getting the impression people buying iphones are less fussy than blackberry buyers? because it sure isnt this reality

    • Re:bias. (Score:5, Informative)

      by catwh0re (540371) on Sunday November 09, 2008 @09:07PM (#25698955)
      actually, the apple consumers are usually very pedantic about their product and rightly so, the product is usually marketed as a premium item and costs a little more than the competitor.

      So far even minor issues found in the iphone have been turned into a maelstrom of users, fanboys and haters all cashing in their feedback. There are people actively petitioning the iPhone for the following: Canadian pricing, the autocorrection feature having a disable switch, iphone unlocking/drm, 3rd party application NDAs, iphone in china & other providers, chrome for iphone, mms, 802.1x NACS, etc etc.

      The blackberry is not getting anywhere near this much attention, petitions for the blackberry are aimed at the service providers disablement of a particular BB feature.

      However all this vocal activity is a good thing for apple, as it gives them ways they can improve their product.

    • by Nazlfrag (1035012)

      Not to mention the Blackberry is very likely to be of much older stock. Comparing the faults in a 1 year old device and a 4 year old one would logically turn up more faults in the older model.

  • excuses (Score:2, Funny)

    by Anonymous Coward
    I'm having a boring day, but am now looking forward to reading the excuses from the apple haters. bring on the comedy gold!
    • You didn't have to wait long!
    • I'm having a boring day, but am now looking forward to reading the excuses from the apple haters. bring on the comedy gold!

      Go back a little further and you'll find a story about the Google Android platform having an exploit. Not only will you find a boo-boo so dumb that Microsoft would point and laugh, but you'll also find modded up comments claiming that it demonstrates how good the platform is. That topic's far more entertaining than this one.

  • Hopefully we'll see the G1 next year.
  • by NevDull (170554) on Sunday November 09, 2008 @08:46PM (#25698789) Homepage Journal
    I have and carry both a Blackberry for work, and an iPhone because I wanted something that wasn't under the control of IT overlords. I'm sure that I'm not the only one who carries a Blackberry in the default plastic holster and drops it onto the floor at least once every few weeks... and it's got nothing to protect it from that dive. My iPhone, however, being my personal property, does get better care. It's usually in a case in a pocket, and only small portions of its surface are directly exposed... I'm not surprised that iPhones fail less. People take far better care of them.
    • I have and carry both a Blackberry for work, and an iPhone because I wanted something that wasn't under the control of IT overlords.

      Better luck next time, I guess.

    • The figures quoted in the summary don't include failures due to accidents like dropping the phone.

    • Re: (Score:2, Funny)

      by jesser (77961)

      Yes, people generally do take good care of their iPhones. That's why Winnetka residents were outraged when an iPhone was left in a hot car for three hours [theonion.com].

    • by oGMo (379) on Sunday November 09, 2008 @09:48PM (#25699205)

      I'm not surprised that iPhones fail less. People take far better care of them.

      No kidding. My blackberry gets near constant use all day. In and out of the holster, keyboard pounded on. I've spent 6 straight hours (leashed to a power outlet) doing emergency work over SSH on one. Dropped it repeatedly. Had it on and awake for months of uptime. And you know what? It works just as well as it did the day I got it.

      If iPhones have a better fail rate than Blackberries, my guess is because people simply use them less.

    • I'm not surprised that iPhones fail less. People take far better care of them.

      The iPhone also has far fewer parts (no KB!) and a restrictive OS that doesn't let you install much. I'm not surprised at a lower defect rate, either.

  • Twice as reliable is pretty cool but did the study measure form factor or anything like that? I want to know how many times cuter the iPhone is than the blackberry.

  • Most iPhone users are not using the iPhone for work. I've heard the IT people at my work complain about the number of Blackberry phones that get replaced because employees forget them somewhere or damage them. My company has a lot of field reps and they are the worst of the offenders. iPhone owners, most of whom actually own the phone, are going to take better care of them.

  • As anyone knows if it is a company asset the user will not take as much care of it as they would something they had to pay for. Also coming from the communications industry I know that keys in general get jammed or clogged with all types of gunk and the iPhone doesn't have a keyboard. I often see Blackberries in use and I have to admit they never seem to have protective covers unlike the iPhones I see.
    • "As anyone knows if it is a company asset the user will not take as much care of it as they would something they had to pay for. "

      Kind of hard to let roll-over damage get by though. :)

  • I mean, how many people that buy iPhones will keep them past the end of the contract anyways? For that matter, how many people that have cellular devices of any kind keep them until they wear out? No, we just throw them away and upgrade, even if they're still working perfectly.
  • on the blackberry that make it more prone to 'breaking'. I know on many of my gadgets, sometimes it's the mechanical things that are the first to go.

    Although, I was going to suggest the iPhone gets better taken care of - perhaps not. It's just a $199 device to many people, that if they break it, just have to shell out that money and extend their contract with AT&T for a new one most likely.

    I'm still wondering how they afford it. Was considering between a truly unlocked iPhone from Hong Kong or an iPo

    • Could it be the physical keyboards... on the blackberry that make it more prone to 'breaking'.

      Yes, but that only accounts for one of the eight categories of failure and the iPhone beat the Blackberry in all of them.

    • by dacut (243842)

      Based on our internal BlackBerry users mailing list at work, it seems the trackball is usually the first to break. The number of e-mails asking if it's possible to "check e-mail without scrolling {left,right,up,down}" swamps all other topics. The DIY cleaning tips available out there are hit-and-miss. I've been lucky; the two times my 8820 has stopped tracking, the DIY tips worked.

      If the iPhone were allowed into our internal network, I would probably migrate over in a heartbeat. However, this is one are

  • Apple have many years of experience in making small electronic devices that users run with, drop, hit, sweat into, cover in dirt, dust and sand, sit on and so on. They've learnt and studied reliability significantly from and for all those iPods.

    Combining this with apple's experience in electronics and software and I'm not surprised that the iPhone is failing less than a company who only have experience in producing one kind of product for a significantly shorter amount of time with a much smaller research

  • by sleeponthemic (1253494) on Sunday November 09, 2008 @09:29PM (#25699107) Homepage

    The malfunction rate for iPhones after one year is 5.6 percent, compared to 11.2 percent for the BlackBerry

    To me that suggests the iphone is 94.4% reliable and the blackberry is 88.8% reliable. That's just me, though.

    • Re: (Score:3, Insightful)

      by mblase (200735)

      The malfunction rate for iPhones after one year is 5.6 percent, compared to 11.2 percent for the BlackBerry
      To me that suggests the iphone is 94.4% reliable and the blackberry is 88.8% reliable. That's just me, though.

      That makes sense if you're a reseller or insurer, and you're interested in how many iPhones or Blackberrys will be sent back for replacement.

      However, the consumer who only owns one such device at a time isn't interested in that probability. He's interested in the probability of this individual unit failing tomorrow. From that point of view, the iPhone is twice as likely to not-fail on any given day -- making it, to him, twice as reliable.

  • Obvious reasoning (Score:3, Insightful)

    by ninjapiratemonkey (968710) on Sunday November 09, 2008 @10:01PM (#25699253)
    If you stop and think about it, it makes a lot of sense that the blackberries /fail/ much more than iPhones.
    The reason is because the blackberry is treated as a tool, more likely to be thrown around, and while it can probably handle being thrown around much better than an iPhone, but it'll break eventually. People who get an iPhone will carry it around in their little plastic cases, polishing it with a cloth after every conversation, and protect it with their life.
    Also, the lack of mechanical parts (ie buttons) will make it fail slightly less...
    • by 99BottlesOfBeerInMyF (813746) on Sunday November 09, 2008 @11:29PM (#25699773)

      If you stop and think about it, it makes a lot of sense that the blackberries /fail/ much more than iPhones. The reason is because the blackberry is treated as a tool, more likely to be thrown around...

      Unless, of course, you RTFA in which case you see iPhones fail more often due to accidental damage, but still have significantly lower failure rates overall.

      Also, the lack of mechanical parts (ie buttons) will make it fail slightly less...

      Yup and that probably accounts for that one of the eight categories where the BB lost.

  • Personally, I love the features the Curve 8330 has to offer. But I've had my phone spontaneously reboot once since I got it 20 some days ago. My co-worker also got got an 8330 about 30 days ago. Starting last week, his phone started rebooting spontaneously at least five times already before he got it replaced. Keep in mind that mine was from Verizon and he got his through Sprint. Both our phones are running OS v4.3.

    I'm not sure if this is a software or hardware issue, but OS v4.5 has been released. Perhaps

  • Not necessarily true (Score:3, Interesting)

    by Cyberllama (113628) on Sunday November 09, 2008 @10:15PM (#25699325)

    If you don't have an AT&T contract, you cannot get your iphone serviced. With that in mind, I'm sure many minor issues aren't sent in for repair and people simply learn to live with them.

    For instance, my iPhone has, ever since I got it, had one dead speaker (the left one). But because I've been using prepaid sim card (AT&T) and I used a jail breaking program to activate my phone, Apple won't do anything for me about it. So, as far as they are concerned, my phone is working great. It's not a huge deal so I don't worry about it.

    They don't specifically say you must have an AT&T contract to get warranty service, but it's more or less required via the other terms. They wont' service your phone unless its activated ("How can we see if it's working or not?). They won't service phones that aren't activated legitimately (at least not if they know about it). You MUST sign up for a contract to activate your phone (not actually true with the 3g, it'll apparently activate on a prepaid sim).

    • by nathana (2525) * <nathan@anderson-net.com> on Sunday November 09, 2008 @11:05PM (#25699619) Homepage

      Oh, good grief; not you, too?

      Neither iPhone model has stereo speakers. It's not a dead speaker, it's the fricking MICROPHONE [macrumors.com].

      • by nathana (2525) *

        Actually, since I see from the diagram that the left grille (which you say doesn't work) is the speaker anyway, I wonder if I jumped the gun and rushed to conclusions about what you meant. Do you mean that when you plug headphones in, the left side of your pair of headphones doesn't sound at all? Or do you mean that the only speaker on your iPhone that works is the phone earpiece (so you hear absolutely nothing from the phone itself except for phone conversations without any headphones plugged in...no mus

        • No, you were right. Which speaker is left and which is right depends on how you're holding the phone. But thanks for the info, I always assumed the microphone was the slit at the top -- which the diagram says is the "receiver". Though I find that explanation confusing, I'm satisfied that you're correct.

          While that's interesting information (and I appreciate it), it doesn't really change my original point that many iPhone owners with minor issues can't really do anything about them so they would be under-r

  • So if the Iphone had 100% reliability, then the Blackberry would have a 50% reliabilty. I don't think anyone would accept that kind of failure rate...

    • by carlzum (832868)
      Yeah, the headline suggests a 2:1 failure rate. The actual numbers are in line with my experience with the Blackberry Curve and iPod Touch. I can't speak to the iPhone's call quality, but I have less problems with the software and battery on the iPod. I have to occasionally reset my Blackberry and needed to replace the original battery. The headline should have been "iPhone Malfunctions Less Often than Blackberry."
  • And in other news, Steve Jobs has announced that Apple is funding new studies in the reliability of the iPhone.
  • Sure maybe the hardware is more reliable, but the software is terrible. I'd love to have my old blackberry back. Seriously that was the most stable thing I've ever owned. Email always worked, browser while not as good, never crashed on me, never had an issue with reception, and never had an issue with dropped calls.
    • Sure maybe the hardware is more reliable, but the software is terrible.

      Software was one of the categories, with the Blackberry having a 3% failure rate in the first year and the iPhone having a 1%. Unless there was a serious problem with their methodology, it look like their study trounces your anecdote. Not that I care since I can't afford either right now.

      • by Drakin020 (980931)
        I wonder what they classify as a "Failure" Because there is no way an iPhone is more stable than a Blackberry.
        • I wonder what they classify as a "Failure" Because there is no way an iPhone is more stable than a Blackberry.

          There is a link to the study in the summary. A failure was a call from a user because the OS or an application had locked up or was not working properly.

  • by nick_davison (217681) on Sunday November 09, 2008 @11:16PM (#25699695)

    I'm so completely used to random crashes to the main screen, random complete lockdowns, random freezes, dropped calls, you name it... that it'd have to take something pretty remarkable before I even realized it was a fault I could make a warranty claim over as opposed to just "buggy as usual" functioning.

    Looking at the typical blackberry users who regard it as a critical piece of their god given right and duty to answer emails even when on the can... I'd imagine they're vastly less tolerant than iPhone users.

    Most iPhone users I know, who haven't previously used Blackberries, are pretty happy with their iPhones. Just about every former Blackberry user I know who converted to an iPhone hates the thing's unreliability and wants to go back.

    In short: Relying on reported failures doesn't always tell you which device is more reliable. It can just be an indicator of which user group is more tolerant.

    • Re: (Score:3, Informative)

      by BitZtream (692029)

      Speaking as an iPhone user, WTF are you doing that causes your phone to crash so much? I have some problems with safari, but other than that it works fine.

      It checks an imap mailbox with at least a hundred folders, and several hundred messages in the inbox itself at any given time, I use the clock for alarms, cal for future events, sms very lightly, a couple pages of downloaded apps and it just works.

      Today was the first day where I've had a real problem, and you better believe I was on the phone with AT

  • On a previous IT job, BlackBerry support was part of the gig. I was surprised at how many of them failed; while I have no knowledge of what the user was doing when it died, I do know that they had a very high failure rate.

    Having said that, I now carry a personal BlackBerry phone. It hasn't failed yet but it's not exactly bug free. If you think Microsoft products are poor quality, you should experience what RIM calls "release" software. Nothing that pulling the battery and waiting a few minutes for the thin

  • Im sure someone else has rightly ranted about this. TFA is quite good, even if the title is misleading newspeak... it is neither accurate to conclude nor precise to state that TFA reports the iPhone as twice as reliable; merely half as likely to fail.

    Going from 88ish% reliability to 94ish% reliability is not a DOUBLING. Even if the failure rate has been halved, it does not follow that the reliability has been doubled... I really wish more people payed attention to primary school mathematics, percentages

  • Did they consider usage of the phone in this study? By usage, I mean frequency and what different functions the two phones perform for their owners. They may not have had that info available to them. The iPhone, for instance, may be used more frequently for casual affairs than a Blackberry, which will often make business trips with the user. I don't own an iPhone or a Blackberry, so I really wouldn't know. I read the article but not the full study within the article, and I didn't see usage as one of their f

  • by Coraon (1080675) on Monday November 10, 2008 @09:12AM (#25702447)
    I work for Rogers in Canada on the tech support line, we have to replace A LOT more Iphones then blackberries. People are just rougher of the blackberry, I would say that customer induced damage on the blackberry is higher, but as for catastrofic failure the iphone takes the cake. I've worked on every smart phone rogers has produced and trust me, the Iphone queue is the longest.
    • Re: (Score:3, Insightful)

      by randyest (589159)
      Hmm, we have a report with actual data and methodology given, but some bloke on /. calls "BS" and says "trust me" as his evidence that the data are wrong.

      Yeah, it's a close one, but I'm going to go with the study in TFA.

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