Steve Jobs Personally Resolves Customer Complaint 341
An anonymous reader writes "The Consumerist recently published a story about an Apple customer who went through support hell with a broken Macbook. After escalating the issue up the support chain, and a month wait for his Macbook, the guy gave up and simply wrote Steve Jobs a blistering flame-mail. So, was he surprised when Jobs' executive assistant responded back the next day! He got both a brand new Macbook, as well as his old one to copy the hard drive. The guy also responded in a comment, and he turns out to be a slashdotter! He even wrote a journal entry here about the story."
What if (Score:5, Funny)
Re:Did I miss something? (Score:5, Funny)
Summary (Score:1, Funny)
"My name is
You can bet somebody got reamed... (Score:4, Funny)
Re:Did I miss something? (Score:0, Funny)
The only thing more pathetic than a PC user is a PC user trying to be a Mac user. We have a name for you people: switcheurs.
There's a good reason for your vexation at the Mac community's recognition of Apple Inc. as an indivisible entity unto itself: You don't speak its language. Remember that the Mac was designed by artists [atspace.com], for artists [atspace.com], be they poets [atspace.com], musicians [atspace.com], or avant-garde mathematicians [atspace.com]. A shiny new Mac can introduce your frathouse hovel to a modicum of good taste, but it can't make Mac users out of dweebs [atspace.com] and squares [atspace.com] like you.
So don't force what doesn't come naturally. You'll be much happier if you stick to an OS that suits your personality. And you'll be doing the rest of us a favor, too; you leave Macs to Mac users, and we'll leave beige to you.
Re:Nice, but (Score:5, Funny)
Now, we wait for the Slashdot follow-up story.... (Score:5, Funny)
[DISCLAIMER: every word of this is BS (duh)]
Lovely delegation (Score:2, Funny)
TOM: That, that's right.
BOB PORTER: Well, then I gotta ask, then why can't the customers just take the specifications directly to the software people, huh?
TOM: Well, uh, uh, uh, because, uh, engineers are not good at dealing with customers.
BOB SLYDELL: You physically take the specs from the customer?
TOM: Well, no, my, my secretary does that, or, or the fax.
BOB SLYDELL: Ah.
BOB PORTER: Then you must physically bring them to the software people.
TOM: Well...no. Yeah, I mean, sometimes.
BOB SLYDELL: Well, what would you say... you do here?
TOM: Well, look, I already told you. I deal with the goddamn customers so the engineers don't have to!! I have people skills!! I am good at dealing with people!!! Can't you understand that?!? WHAT THE HELL IS WRONG WITH YOU PEOPLE?!!!!!!!
Let's not overlook the phrase, "raison d'etre" (Score:5, Funny)
Re:Letters to the top always produce some effect (Score:3, Funny)
Re:Did I miss something? (Score:5, Funny)
You see there is more than one Steve Jobs and thus his "assistants" are in fact copies of himself. Thought Apple was outsourcing manufacturing to China or somewhere else? Nope, just a cover ploy to hide the fact that they have a manufacturing plant filled with Jobses.
Re:That's great (Score:3, Funny)
To be fair... (Score:3, Funny)
And if ... (Score:5, Funny)
Re:I don't get it (Score:3, Funny)
Re:Did I miss something? (Score:5, Funny)
Well... I heard... (Score:2, Funny)
Steve Jobs doesn't code software or fabricate hardware, he sensually caresses raw silicon until it wants to please him.
Steve Jobs' turtleneck is actually his own sleek yet soft and downy coat of fur.
Chuck Norris almost fought Steve Jobs this one time when Chuck's iPod died on him halfway through the kickass guitar solo in "Freebird," but Steve used his powers to not only repair Chuck's iPod, but also did a reality-restore point back to before the crash. Chuck Norris and Steve Jobs have been allies ever since.
Steve Jobs doesn't actually sleep, he astral-projects into other people's dreams. It's how he comes up with new products.
Are you guys talking about Steve Jobs? (Score:5, Funny)
Re:Does not sound so cool to me. (Score:2, Funny)
Customer: Hello Steve, my Macbook doesn't recognize the external harddisk.
Jobs: Have you tried turning it off and on again?
Re:Did I miss something? (Score:5, Funny)
All dressed in identical black turtleneck sweaterses, my precious.
Re:Are you guys talking about Steve Jobs? (Score:3, Funny)
Re:Are you guys talking about Steve Jobs? (Score:3, Funny)
Re:Did I miss something? (Score:3, Funny)
I vote for a pre-emptive nuclear strike on Apple's main campus, just to be on the safe side.
Re:Are you guys talking about Steve Jobs? (Score:3, Funny)
We once had a bachelor party for Jobs. He ate the entire cake before we could tell him there was a stripper in it.
Re:Did I miss something? (Score:2, Funny)
Re:I completely agree (Score:2, Funny)
I wish I would have read this post before I emailed him about getting a new case for my ipod
Re:Did I miss something? (Score:3, Funny)
That could explain the $1 salary... Is there just a main Jobs who's underpaying the hell out of his clones and hording the rest for himself?
Re:Didn't get the discs (Score:1, Funny)
To: "'byte me'"
CC: Susan.Ryan@sun.com, detlef.matthies@brandvia.com
Subject: RE: solaris 10 dvd
Date: Mon, 16 Apr 2007 15:46:42 -0700
Dear BYTEME,
Thank you for your inquiry regarding the Solaris 10 and Sun Studio 11
DVD
Media kit. The overwhelming response to this free software program has
delayed our response time, but rest assured we are shipping both kits
steadily to meet your needs. Upon reviewing our database, we were
unable to
find an order that matched the information you have provided. Did you
receive a confirmation e-mail? If so, please forward the e-mail to
this
address, and we will send a kit to you as soon as possible. We
apologize for
any inconvenience this may cause and thank you for your patience.
Regards,
Renée
________________________________
Customer Service Office 408.955.1742 Fax 408.955.0506 BrandVia
Alliance, Inc. 2200 Zanker Road Suite B San Jose, CA 95131
Comment removed (Score:3, Funny)
Re:Are you guys talking about Steve Jobs? (Score:3, Funny)
Anyway, one time I was with Jobs in the back of a pickup truck, along with a live deer. Jobs goes up to the deer and says, 'I'm Steve Jobs! SAY IT!' Then he manipulates the deer's lips in such a way as to make it say, 'Stevejobs'