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iPhone Battery Replacement An Unwelcome Surprise
Posted by
Zonk
on Fri Jul 06, 2007 11:33 AM
from the hope-you-really-like-that-phone dept.
from the hope-you-really-like-that-phone dept.
epidemic99 writes "Apple has released what it will cost to replace the battery in the iPhone, and consumers might be a bit put off. Replacement is a tricky ordeal, as the battery is apparently soldered into the device. The service will cost $79, plus $6.95 for shipping, plus an optional $29 'loaner iPhone' rental. A consumer advocacy group sent a letter to Apple complaining that this information was not made public before iPhone's release since the cost of the battery replacement is so high. Even reviewer Harvey Rosenfield, who is usually very kind to Apple, was quoted as saying 'some of them might be waking up now, wondering who they got in bed with.'" Update: 07/06 21:06 GMT by Z : Fixed incorrect attribution of quote to Mossberg.
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I guess Mossberg is spelled Rosenfield ? (Score:5, Informative)
Re:I guess Mossberg is spelled Rosenfield ? (Score:5, Funny)
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Re:I guess Mossberg is spelled Rosenfield ? (Score:5, Informative)
That being said, to those who are waking up next to Steve Jobs, you have at least 2 weeks to return your iPhone and get a refund.
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based on the cost... (Score:5, Insightful)
Re:based on the cost... (Score:5, Insightful)
I upgrade about once every three years and I have never replaced a battery. by the time the battery normally needs replacing the screen is all scratched up, half the numbers have rubbed off, and there's a dent in the housing. A new phone is just as easy. I make sure I have bluetooth, and I keep all the phone numbers on my laptop. it isn't hard to transfer phones then.
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Re:based on the cost... (Score:5, Funny)
If you can rub the numbers off this thing, you have problems
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$87 is a big deal. (Score:5, Informative)
The fact that it's soldered into the device and that it's so expensive isn't surprising to you or me because we visit Slashdot and other sites that reported the iPod battery fiasco. We knew this was coming. Millions of phone buyers did not see this coming.
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Re:$87? Big deal! (Score:5, Insightful)
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Re:$87? Big deal! (Score:5, Insightful)
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Re:$87? Big deal! (Score:5, Insightful)
1. It's not stupid if there's a good reason for it.
2. A standard Razr has a thickness of about 16mm and it doesn't have even half the features or power requirements of the iPhone. The iPhone is only 11.5mm thick and is capable of 10 days of standby time, 24 hours of music playback, 8 hours of talk time, 7 hours of video playback, or 6 hours of web browsing. That's amazingly good for a phone that's only 72% of the thickness of a Razr. The only phone with a somewhat comparable size and feature set is the Slvr, which has terrible battery life [lordpercy.com].
In short, Apple is fitting that extra battery space in the phone by using simple soldered wires rather than wasting space on a proper battery compartment. Seeing as how the battery is connected by just a couple of wires (it's not like it's surface mounted or anything!) it's quite easy for a professional to replace. So maybe Apple isn't quite as "stupid" as you're making them out to be?
Parent
oblig. bad analogy to Cars... (Score:5, Informative)
I got my truck a few years back, and after driving it around off road and such, its time to replace the shocks. Every car owner knows that the shocks will have to be replaced eventually, and that some people like to replace theirs before going off roading and again when done, and that driving off road over bigger bumps and hauling heavy stuff wears them out faster, but the brand I bought decided to use special nuts that hold the shocks on tighter, so now Im going to have to go to a service center authorized by the manufacturer to get them replaced at a cost of about 10% the original price of the truck! Why didnt they tell me that the shocks used special nuts before I bought it??!?!? How can they charge me so F'n much to keep using my truck that I already bought?!!? Why cant they just use normal nuts and bolts like everyone else?
BLAH!
1. Do you expect a manufacturer to sit down with you and list line by line everything they did thats "Different" from other manufacturers? Every part they soldered in instead of clipped? How the case is heat-welded instead of screwed together? How the antenna is integrated and cant be replaced and has no way to attach an external one to it without serious modifications? How the software it runs has certain lockouts in place that allow and prevent certain features as they see fit? I bet if you ask about certain qualities, like "how hard is it to change the battery" they will gladly tell you before you buy it. Its not like they are holding a gun to your head forcing you to buy their product. If you dont like the design, dont buy it! If you are concerned about battery life, ASK, and if you dont like the answer, DONT BUY IT!
2. Phone batteries, like shocks on vehicles, tend to last quite a long time these days, as technology has increased their performance to that point. I have actually had my truck for 5 years now without needing to change its shocks, and have had my current cell phone for even longer and am still on the original battery, which can still go a few days without a recharge (not quite the week and a half it did when I first got it, but still). 3. Actually, I would much rather they just soldered my phone's battery in place and have a solid case around the whole phone rather than deal with its tendency to fall off, since the release lever is in a place that your finger tends to hit when pulling the phone out of your pocket, its quite annoying and led me to actually glue over the release. The iPhone was designed with that in mind, instead of having access panels that can fall off, create seams and lines and stuff in the case, they made it sleek and seamless, and knowing the battery will last years before needing replacement, they soldered it in place. I would rather have it soldered than risk a connector coming separated inside there with no easy access to just re-connect it. To de-solder and re-solder the two tabs would take less than a minute if you have any soldering experience.
4. Shocks, like batteries, are not cheap to begin with. This goes even more so for higher-end parts, like the Li-Ion batteries in the iphone, or special heavy-duty off-road shocks on trucks. 10% of the original cost is about right for higher-end OEM shocks (hell, the shock on my mountain bike is well over 30% of the total cost of the bike, and its not the most expensive one out there), including labor and everything, and 15% sounds reasonable to me for the cost of the battery replacement on the iphone, considering they could have just said "F you all, we wont replace any batteries, so when it dies, its dead!".
5. The iPhone is a little different from everything else in the industry, and is the main reason so many people are buying it. Comparing it to a plain old cell-phone just doesnt work.
Tm
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Re:$87? Big deal! (Score:5, Insightful)
Here's a suggestion for the complainers : if you believe $87 is terribly overpriced
I think $87 is expensive compared to other battery replacement costs. Who cares if the cost is actual labor and not profit?
The point is Apple doesn't really care about maintenance costs, or maintenance inconvenience. They care about aesthetics. People are pissed off because apples value of aesthetics causes usability problems. Who wants to send in a phone just to replace something as trivial as a battery, which is a component guaranteed to wear out?
I think these concerns are certainly valid, but it doesn't affect me as I'll never buy an overpriced phone with a 2 year expensive plan attached to it anyway.
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Wow this is great news!! (Score:5, Funny)
no surprise, part of the plan (Score:5, Interesting)
Seriously, how many of you have replaced one? (Score:5, Insightful)
People complain that it's 20% of the cost of the phone. If I buy a replacement battery for my RAZR, it's $40, which is more than 20% of the cost of the phone. Yes, I can do it myself, but will I ever? Not likely. The only time I've ever replaced a battery was back when I had a StarTAC phone, and I bought the smaller, thinner battery, because the phone slipped into my pocket.
Apple knows that only 5-8% or so of the people will even want to replace it, so they made it a possibility. People just need something to gripe about I guess.
Surprised? (Score:5, Insightful)
That said, it's overpriced for what it is. And the people buying it up right now are only paving the way for Microsoft and others to fix up their mobile OSes to deliver cheaper devices capable of much of the same things as the iPhone. Only they will have replaceable batteries, cheaper cost (subsidized by the carrier), and 3G.
Apple makes a habit of ensuring that you as a consumer are 'locked in' to their platform. In every way, shape and form. They are turning into yet another Microsoft, from another angle. I am rather alarmed that people don't realize that Apple is no different than Microsoft in that they want market share for their devices, and they want money. There are no lofty goals with Apple, just cute looking devices that have a cult following. I will give them, that their OS is better than Vista. But they had the luxury of being able to dump support for older applications, where MS does not. Their presentation is better than Microsoft but again, Microsoft delivers software with an API that can be written against. Apple is a closed architecture, especially with the iPhone.
When people realize that Apple is no different than Microsoft, they will choose devices and software based upon need and usage requirements, rather than a religious belief to either company. I run a Mac laptop as my only laptop, but my home PC is a dual boot of Ubuntu and Vista. I'm mostly on Vista, admittedly -- but it's for gaming and I love my games
Me personally? I'll be waiting for the next generation iPhone to be released before I make a choice in buying anything. My iPod works fine and I enjoy the 3G speed of my Samsung Blackjack. And hopefully by then, Microsoft has made an answering shot to the iPhone and I'll have the ability to choose the device suited best for me. Slow, deliberate choices are the ones I make after taking time to think about it. If I see another moron carrying the iPhone and using it in a way just to show it off, I am going to smack them.
Re:Surprised? (Score:5, Insightful)
You seem to make the mistake of assuming that people use apple based on fanboy-ism. That might have been true in the past, but I do not believe that the preppy college guy on the train in the morning, or the bottle-blonde, pretty-in-pink girl beside him, each with the distinctive white headphones stuck in their ears, are buying iPods because they are Apple obsessives. They buy because it is trendy, and with the iPod, Apple's domination in the area of trendy technology reached its peak. As long as they can keep themselves in with the people who buy based on how "cool" it is to own one, then they can get to and stay at the top of any market.
If you can convince enough people that it is trendy to own an Apple iToaster, even if it only toasts one at a time, then you will dominate the toaster market. Sure, there will be companies still out there, toasting 2, 4, 16 slices at a time, more suited to the needs of almost everybody. There will be people who buy those products, and don't understand why the hell you would want a one-slice toaster, but it wont matter. Its cool, so the vast majority of people will just go along with it. Its sad, but it is true - most people (at least in the "developed" world) care more about appearance than functionality.
For anybody that is interested, I recently was reading about a product that is suspiciously similar to the iPhone, called the Meizu M8. The specs are better, the cost is cheaper and all the reviews I have read have been excellent. I am considering getting one, specifically because the battery is removable, unlike in the iPhone.
Parent
Warranty repair? (Score:5, Interesting)
Kinda like complaining about tires for a Porche (Score:5, Insightful)
I mean, what's next, complaining to Ferrari because they don't advertise the cost of maintenance?
Re:Kinda like complaining about tires for a Porche (Score:5, Funny)
Don't mess with me, boy! I know a genuine Porche when I see one! And look, there's Vorkswagen and Awdi!
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Re:Kinda like complaining about tires for a Porche (Score:5, Funny)
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Well, its listed on the technical specs... (Score:5, Insightful)
"Rechargeable batteries have a limited number of charge cycles and may eventually need to be replaced. See www.apple.com/batteries for more information."
You can then get to this link from the batteries page:http://www.apple.com/batteries/replacements.
"iPhone Owners. Your one-year warranty includes replacement coverage for a defective battery. You can extend your coverage to two years from the date of your iPhone purchase with the AppleCare Protection Plan for iPhone, which is expected to be available in summer 2007. During the plan's coverage period, Apple will replace the battery if it drops below 50% of its original capacity. If it is out of warranty, Apple offers a battery replacement for $79, plus $6.95 shipping, subject to local tax. Apple disposes of your battery in an environmentally friendly manner."
Do I agree with the policy? No, as I wish I could replace the battery myself. But, it is stated there on the website, even if its buried. If you google "Apple Battery Replacement" [google.com], the official Apple iPhone battery page comes up ranked seventh.
Did anyone expect otherwise? Honestly, if battery replacement is important in regards to your purchase, you should research it online or ask at the store. But I don't think most people care. If you get AppleCare on the phone (2 Year Warranty), if your battery dies you get a free replacement if it goes below 50% charge. Every other Apple iPod based product has the same policy, and, the iPhone is much more iPod than it is MacBook Pro.
That being said, I understand if someone new to Apple products was upset, since, the majority of mobile phones allow the battery to be replace by the owner. However, with the large amount of iPod users out there, I doubt most will be shocked to find that the battery can't be replaced.
Re:Well how long will it last? (Score:5, Funny)
To what Apple answers: Please speak louder. My cash register is making a lot of noise because of all the iPhone I'm selling...
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Re:Mossberg's quote (Score:5, Funny)
Connery-fixed.
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Re:gee, you cant' change the battery on any other (Score:5, Funny)
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